We’re excited to announce a new set of updates and enhancements to the PagerDuty platform! These updates are designed to empower DevOps, development, and customer service teams—as well as executives and stakeholders across the organization—and equip them with the tools they need to address business-critical work and get ahead of incidents.

Data analytics has always been the foundation to drive actions for IT operations--supporting capacity planning, resource optimization, workload rebalancing, cost projections, and security predictions. But now, there are new demands on IT operations to deliver inclusive data intelligence for managers across IT and the business.

It’s easy to assume that DevOps only works for start-ups that build their culture from scratch, or for tech giants with cloud-native roots. But in reality, DevOps best practices can benefit everyone—from agile new businesses to decades-old enterprises. As a result, DevOps adoption is on the rise, with 74% of enterprises adopting DevOps in some form.

We are delighted to announce a new Status Dashboard for the Zendesk Customer Service integration. The dashboard enables customer service agents to have real-time visibility into major incidents that are impacting their customers within the Zendesk tool suite, so they can proactively update customers when an incident occurs.

The Virtana team are excited to announce that we have pledged to be a Customer First vendor in the ITOM (IT Operations Management) market for our product(s): VirtualWisdom, CloudWisdom, Virtana Platform, Virtana Migrate (Cloud Migration Readiness). Our team takes great pride in this program commitment, as customer feedback continues to be a critical priority, and shapes our products and services. Everyone at Virtana is deeply proud to be part of the Customer First program.