2020 heralded a year of increased complexity and customer demands, which isn’t going away. In this new normal, organizations will still be tasked with keeping up this break-neck pace. So, what did digital operations look like in 2020 compared to 2019?
In this new world of digital everything, new application versions usually mean that you’re going to get bigger and better features, more capabilities, and an uplifted user experience, right? When I talk to customers, many can’t wait to upgrade the PagerDuty integrations that they depend on to test new features. If you’re a PagerDuty for Slack user, the next-generation version of our Slack integration will certainly be an exciting development.
Many sectors suffered during the COVID-19 pandemic, but the travel and hospitality industry was struck particularly hard as the world went into lockdown and governments urged us to stay home. According to the International Air Transport Association, global air passenger demand in 2020 was down a record 65.9% from the previous year, and the tourism industry saw an estimated loss of 100.8 million jobs worldwide.
If you thought that the product announcements from PagerDuty’s largest event of the year, PagerDuty Summit 2021, was all we had in store for you, think again! We’re excited to announce that the July Release comes with a new set of updates and enhancements to the PagerDuty platform! You can learn about our latest capabilities via the Q1 PagerDuty Pulse or read below for the highlights.
IT management can be costly and time-consuming without streamlined processes and systems to support your business goals. With the quickened pace of business requiring faster scale, leaders and decision-makers must find ways to adapt and optimize their processes. Combining IT Service Management (ITSM) and IT Operations Management (ITOM) can help you prioritize operations efficiency while delivering the best service to your employees.
CloudOps is on the up. This is in part due to the rapid acceleration of the shift to cloud that was caused by the pandemic. The shift allowed companies to innovate faster, enjoy greater flexibility and scalability, and become more cost efficient. Many organizations who rapidly adopted cloud or increased their usage now realize that they need to better manage their cloud investments in order to fully embrace these benefits.
Software is eating the world. Digital Transformation is top of mind for companies looking to meet ever-growing consumer demands and digitize manual processes. This isn’t unique to the technology industry. Ecommerce, finance, healthcare, and other industries are all moving in this direction.
Recently we have received a lot of requests for Enterprise Alert to not only alert on critical situations but to also take a proactive approach to initiate, record and track those situations through ITSM tools such as ServiceNow and BMC Remedy. This post will center around what happens when critical systems fail and tickets are not being created in BMC due to a break in the workflow.
Security teams have the tough job of monitoring and securing every single workload in each cloud and for workloads in the development pipeline. Inevitably, these processes wind up being a bottleneck from the developer’s perspective, and developers get frustrated. Understandably, developers feel like security is simply making their jobs harder. But, on the other hand, security teams feel like they’re powerless to provide full coverage.
