Operations | Monitoring | ITSM | DevOps | Cloud

September 2018

How To Ensure Good End User Experience With Proactive Monitoring and Troubleshooting

As an IT pro, making sure that the end users have a good experience is one of the most important parts of the job. It’s so important in fact, that there are numerous tools available for monitoring the performance of end user sessions. In most cases, such monitoring tools work by examining a series of performance counters in an effort to quantify the end user experience. In reality, however, performance data and what the end users actually experience can be two very different things.