Operations | Monitoring | ITSM | DevOps | Cloud

October 2019

How UHS Troubleshoots Cerner and Citrix Session Slowness

Joe Alexander, Sr. Software Architect at UHS, shares how they were able to quickly pinpoint and troubleshoot the root cause of session slowness and downtime across three hospitals, collaborate with Cerner and resolve the issue in less than an hour with Goliath Technologies!

Troubleshoot Citrix & VMware Horizon Deployments

IT spends millions of dollars and years of worker-time so their workforces can work anywhere, anytime, on any device, securely. And a huge chunk of that investment is in VDI from Citrix or VMware Horizon, both on-prem and in the cloud. As a result, IT, you’ve delighted your end-users with a super high-performing, super reliable end-user experience, right?

UHS Deploys Goliath in Cerner RHO for End-to-End Visibility

Joe Alexander, from Universal Health Services Inc., explains why they chose Goliath Technologies to proactively monitor and troubleshoot both Cerner RHO and their Citrix environment that spans across their 337 servers and 27 acute care hospitals.

How do you really know if your EHR running on Citrix is ready for the workday?

Healthcare environments must ensure application availability around the clock to serve the needs of their patients. In many hospitals, while they serve patients 24×7, there is typically a lighter overnight load, but by the time the sun rises, healthcare teams start staffing in full force. Oftentimes applications in healthcare are deployed via Citrix. The Citrix infrastructure can be complex and adding an EHR application such as EPIC can make early morning health checks take a long time.

Showcasing End-to-End Visibility across Cerner RHO and Health IT Infrastructure at 2019 Cerner Health Conference

“Healthcare is too important to stay the same,” said Cerner’s CEO Brent Shafer as he closed his keynote for the 2019 Cerner Conference. “To drive positive change,” Brent said, “everyone must work together.” It made sense. His audience was a mix of clinicians, staff, health IT, and vendors. He was talking about taking healthcare and patient care to a new level.

Goliath Technologies Continues Momentum in Healthcare by Delivering Proactive Health IT

Sharp growth driven by proven, industry-only solution for reducing end-user experience issues that impact the clinician’s virtual workspace and access to EHR applications and improves patient care.