There has been much discussion about the new parameters that Insight/Director provide with ICA Round Trip Time (RTT). The general perception is that ICA RTT provides the end-to-end response time for applications or desktops delivered. This is NOT correct. Many times the application or VDI published will access the backend infrastructure that supports the application or VDI. The back-end infrastructure response time is not part of the ICA RTT.

Traditionally, Application Performance Management (APM) is usually associated with solutions that instrument application code. There are two fundamental limitations with such associations. If instrumenting the code is what APM is all about, then APM is applicable only to homegrown applications for which access to code is available.

If your business depends on mission-critical web or legacy applications, then monitoring how your end users interact with your applications is critical. The end users’ experience after pressing the ENTER key or clicking Submit might decide the bottom line of your enterprise. Most monitoring solutions try to infer the end-user experience based on resource utilization.