Are You Taking a Data-driven Approach to Managing Customer Support?

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Are You Taking a Data-driven Approach to Managing Customer Support?

Fri, 16/08/2019 - 09:00
teamsupport

There’s no way around it – in the modern business world, companies need data from all areas of their business to keep up. One industry that hasn’t typically been at the forefront of the data revolution is customer support. However, with many businesses now realizing that support isn’t always a cost center (and can sometimes even pay for itself) the demand for actionable data has been on the rise. So, how exactly are companies leveraging support data for their overall business strategies? Let’s look at a few different ways to take a data-driven approach to managing customer support…