On Monday September 28 a multi-hour global Microsoft 365 outage brought down Teams, Office 365 and Outlook leaving many people disconnected. While Microsoft outages are rare, there are a range of possible issues on your network and in your user’s environment that can cause service issues at any time. Knowing quickly when these are happening, and what’s causing them is key to keeping users productive on Microsoft 365.
It seems almost everything is going digital during this pandemic: businesses, education, and medical consultations. This increased digital consumption is squeezing the juice out of the IT infrastructure of many organizations. On top of that, remote work policies are posing serious security issues. At times like these, IT infrastructure monitoring is like a football game for IT admins, except: So how do you navigate all these challenges and score a touchdown?
There’s no “i” in Teams…but there are two “i’s” in “PagerDuty for Microsoft Teams Meetings.” Sometimes a face-to-face meeting—or its digital equivalent, the video conference—is exactly what’s needed to solve a digital incident that’s constantly evolving. The ability to get key stakeholders together in a single video meeting to discuss an incident can speed up valuable response time and save potential lost revenue.
Today we announced the expansion of our partnership with Microsoft to deliver elevated digital employee experiences that meet people where they are. At Microsoft Ignite 2020, ServiceNow introduced new workflows embedded in Microsoft Teams to improve employee productivity with seamless self-service and faster case resolution. Powered by the Now Platform, the new capabilities also improve agent productivity by enabling them to more effectively collaborate and complete key tasks in Microsoft Teams.
Exoprise, the leading provider of monitoring solutions for Microsoft 365, Salesforce, and Cloud/SaaS platforms, is proud to announce that it has achieved Microsoft Gold Partner Status across multiple competencies, including Collaboration and Content, Cloud Productivity, and Communications.
Unfortunately, in this time of increased dependency on Microsoft Teams, Zoom and other remote conferencing solutions while working from home, Microsoft 365 had a Teams Audio/Video Conferencing outage between August 19th and 20th of this year. Fortunately, for Exoprise customers, they were able to detect the outage, learned of it many hours before Microsoft reported the outage and were able to stay informed as to when it was fixed.
