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Jun 27, 2018   |  By ngDesk
Operating a business that’s either a start-up or a small growing business requires many hats. From generating leads to managing employees, some aspects of your business can tend to be overlooked due to other important priorities taking front seat. Yet, branding should not be one of those tasks that are held off. Branding your business is a comprehensive task that takes both strategic planning and long hours.
Jun 25, 2018   |  By ngDesk
Whether you are looking for a new help desk software solution or are switching to a new system, the process can be challenging. There are dozens of help desk software out there that say they’re the best software for your business. However, how can each one address your overall organizational needs fluently? Knowing what you want from a help desk is important because it’s the key for long-term business goals being met.
Jun 22, 2018   |  By ngDesk
Customer satisfaction is of essence for most businesses, as it helps them to fully understand their clients. Because of this, business have started to place great emphasis on customer feedback in the form of surveys. Surveys are a trouble-free way to gather and analyze a customer’s attitude and feelings towards the recent service that they received. However, there is a major downside to customer surveys.
Jun 20, 2018   |  By ngDesk
Help desk software is an important asset to many companies, regardless of size or industry, because it makes responding to requests faster and reduce manual processes. Simply put, a help desk can make business operations straightforward and more productive. However, what if your help desk is no longer working well for your overall organization? Help desk software goes beyond that of an IT department, as an ineffective one can lead to continuing issues for other departments within an organization.
Jun 18, 2018   |  By ngDesk
Many industries, such as pharmaceutical and government, have their own set of policies and regulations that they abide by concerning laws and ethics. The healthcare industry is no different, with their adoption of the Health Insurance Portability and Accountability Act (HIPAA). This act protects the personal health information of millions of patients nationwide.
Jul 19, 2019   |  By ngDesk
This video will walk you through the through the mapping process and the creation of CNAME record, so your customers and support agents can access your support portal at your own company domain.
Jul 18, 2019   |  By ngDesk
You can customize your support portal to reflect your company and give your users a memorable customer experience with ngDesk. In this video you will learn how to add your company name and logo to your support portal and customize your domains sign up and login pages.
Jul 15, 2019   |  By ngDesk
ngDesk knowledge base is a dynamic tool that allows users to create custom solution articles that promote self-help in your support portal. This video will help you understand how to structure and setup your knowledge base. You can find more information on setting up your knowledge base here
Jul 12, 2019   |  By ngDesk
Schedules allow you to define and manage your customer support agents work schedules depending on your business hours and coverage needs. It also helps determine which agents will be notified at different times and ensures that tickets are assigned to available agents. You can find more information on creating schedules here
Jul 9, 2019   |  By ngDesk
In this video you will learn how to setup a service level agreement, or SLA, in your ngDesk account. SLAs help you set performance standards for your support team, as well as establish procedures to follow in the case of an SLA policy violation. You can find more information on setting up SLAs here