OneDesk

2010
Montreal, Canada
Apr 23, 2019   |  By Victoria Louie
For up and coming businesses that don’t have all the resources to hire their own in-house IT team, it makes sense to outsource their IT management. This is an attractive option because businesses can remain relatively hands-off while still reaping the benefits of having management of their IT setup. With outsourcing, there are potential gains in terms of cost, as well as off-hour monitoring and uptime outside the business’s core working hours.
Apr 11, 2019   |  By Victoria Louie
It might seem counter-intuitive to think that manufacturing companies want to modernize how they track their work, but in a world where manufacturing powers commerce and trade, it’s clear that manufacturers need to keep up with the times. Automation drives the efficiency of manufacturing, and there is no exception when it comes to managing this work. For manufacturers, who tend to have a lot of employees, it makes sense to automate the administrative aspects of managing their staff.
Apr 2, 2019   |  By Victoria Louie
Web development can take on many different forms. For larger teams, it might make sense to develop a proprietary framework in-house that the team themselves can upkeep and maintain; for smaller companies, it might be more worth their while to contract a team to build their website using an existing framework, platform, or builder. With new businesses cropping up every day, there is a large demand for website creation services, especially for ones built using existing frameworks.
Mar 26, 2019   |  By Victoria Louie
For large, Fortune 500 organizations that provide solutions across multiple areas, it helps to have the entire organization use a single website as their point of interaction with the company. These widely-used internal websites are crucial for the business to keep running, and oftentimes are overlooked in favor of more customer-facing projects.
Mar 20, 2019   |  By Derek
The best way to know how well your customer service team is doing is… to ask your customers. One common way to get customer feedback is to send a follow-up survey or poll after each customer service interaction. While OneDesk does not include surveys we provide you all you need to automate the sending of these follow-up inquiries.
Mar 25, 2019   |  By OneDesk
This video provides an overview of what statuses are as well as how and where to configure them.
Mar 21, 2019   |  By OneDesk
OneDesk is software for project management and helpdesk. This video covers how to submit timesheets, run task timers, and export your timesheets.
Sep 27, 2018   |  By OneDesk
OneDesk is software for helpdesk and project management.
Aug 28, 2018   |  By OneDesk
OneDesk is software for project management and helpdesk. This video covers the basics of how OneDesk interacts with emails, and how you can configure your email settings.
Aug 17, 2018   |  By OneDesk
OneDesk is software that combines helpdesk and project management.