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May 28, 2019 | By Damon Edwards
"Can't we just automate away all of our toil?" Reducing toil is often mistaken for a linear project. The misconception is that you start at one end and refactor or automate your way to the end. In reality, reducing toil is an ongoing process. Rather than framing it as a project or special effort, reducing toil requires a continuous improvement approach.
Mar 18, 2019 | By Damon Edwards
If you've worked in Operations, you know how maddening it can be to deal with repeated "known issues." No matter how routine the response is, it still chews up your time with interruptions and toil. Dealing with repetitive problems may be frustrating. However, that frustration kicks into high gear when you submit a bug report on the issue — but Dev quickly closes it. The reason? It is usually something about not having the budget or priority. And besides, "Ops has a workaround."
Feb 11, 2019 | By Damon Edwards
No matter which side of the trouble ticket you find yourself, I'm going to assume you hate the escalations, delays, and inevitable confusion. In this edition of Talks We Like, John Hall does a great job of proposing the Lean-inspired model of "Swarming" to avoid the pains of the traditional 3-tier support model (level 1, level 2, and level 3 responders).
Jan 28, 2019 | By Damon Edwards
2018 was a record year for both Rundeck, the software, and Rundeck, Inc., the company. With our newly expanded development team coming up to speed, the pace of development accelerated throughout 2018 and will continue to do so in 2019. During a recent Rundeck Office Hours, Alex Honor provided an overview of 2018 Rundeck development and a preview of some of the exciting features coming in 2019.
Dec 22, 2018 | By Damon Edwards
Tool sprawl is a fact of life in any enterprise. Over the years, tools and scripts have accumulated as you’ve solved one challenge after another. It's not uncommon to find modern tools like Ansible, Puppet, or Terraform mixed with legacy tools and a wide variety of scripts (Bash, Python, Powershell, Perl, and more).
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