Sep 3, 2018
Dallas, TX, USA
Apr 19, 2019   |  By TeamSupport
Great customer service agents are invaluable in any business. Not only can they make your customers happy in an instant, but they can completely change the perception of your company. Finding these great agents, however, isn’t easy. Here are twelve customer service skills all great agents need and what you should look for when building your team…
Apr 12, 2019   |  By TeamSupport
We’ve all worked with customers that have seemingly unrealistic expectations. You give them an inch and they expect a mile! However, losing them as a customer is simply out of the question. Maybe they’re a large percentage of revenue or there’s a lot at stake in making the business relationship work. Regardless of the scenario, here are 4 modern strategies for managing customer expectations…
Apr 5, 2019   |  By TeamSupport
Working in a customer-centric industry, there are some days when it seems like everybody wants to talk to you. Maybe it’s because you’ve done something great, but most of the time it’s due to an error or malfunction in your product or service. So, what can you do on these days where the ticket volume just isn’t going down? Here are 5 tips for handling an increase in ticket volume so you can make the best of these unwelcome situations…
Mar 29, 2019   |  By TeamSupport
As a SaaS company grows, customer success becomes even more important. Defined as doing everything in your power to ensure customers are successful with your business, creating a thriving customer success program and team doesn’t happen overnight. But, if you’re a SaaS company and you’re doing great without a success team, why should you care? Let’s look at the future of SaaS customer success and why it’s become a focus for so many companies…
Mar 22, 2019   |  By TeamSupport
Sometimes in business, attitude is more important than any service or product. Approaching conversations with the right perspective for the situation can completely change the expectations of all parties involved. One person can increase the morale of a room, turning doubt into hope by providing a positive outlook on a situation.
Sep 3, 2018   |  By TeamSupport
Customer support and software development teams often have a complex relationship. Both departments need each other in order to be successful, but often they do not have the tools or processes in place to make the most of the valuable relationship.
Sep 3, 2018   |  By TeamSupport
From understanding the key differences, to learning how to make customer service a profit center and choosing the right support software to enable growth, this eBook explores the benefits of B2B customer support.
Aug 1, 2018   |  By TeamSupport
Customers know when you are using a script, and they don't like it. Scripts are impersonal, irritating to customers, and demotivating to your customer support team..
Aug 1, 2018   |  By TeamSupport
This eBook provides tips and best practices for ticket management in customer support.
Jul 1, 2018   |  By TeamSupport
This eBook explores the importance of self-service support, why it makes for great customer service, and how to properly implement self-service options.
Mar 28, 2019   |  By TeamSupport
Learn more about our detailed tabular reporting process and also ticket views in this informative webinar!
Feb 28, 2019   |  By TeamSupport
Learn more about the TeamSupport mobile app to stay in touch with your team and customers on the go!
Jan 31, 2019   |  By TeamSupport
Learn all about how ticket templates can be leveraged in TeamSupport to improve communication!
Dec 20, 2018   |  By TeamSupport
Learn how ticket deflection can save time and money by reducing the overall number of tickets!
Nov 1, 2018   |  By TeamSupport
Learn all about group specific chat and how different groups within TeamSupport can handle different chat requests!