Zendesk

2007
San Francisco, CA, USA
Apr 23, 2019   |  By Mark Smith
Sometimes even the most experienced agents will face a customer service issue so complex that it leaves them stumped. That’s understandable—after all, as the technology driving many products and services becomes increasingly complicated, the need for guidance from experts on other teams has become commonplace.
Apr 18, 2019   |  By Mark Smith
Defining good customer service can seem to be a bit of a moving target, especially in this era of ever-increasing customer expectations. But the forward-thinking companies leading the charge in this new reality—such as Zendesk strategic partners Guru, Lessonly, and Stella Connect—are keenly aware that it’s their customers who get to make that determination, not them.
Apr 9, 2019   |  By Tara Ramroop
As bonafide subject matter experts collaborating cross-functionally across the company, agents play an important part in knowledge management. Self-service content is increasingly being used beyond the help center, such as in 1:1 channels, as served up by AI, or for cross-functional collaboration between teams. As your content changes, the processes your team takes to maintain it need to change, too.
Mar 29, 2019   |  By Eric Shen
We’ve got 13 great new integrations to tell you about! That’s right, 13, the luckiest number of all time.
Mar 25, 2019   |  By Brett Grossfeld
An omnichannel approach to customer support requires a dedicated strategy—will you designate agents to focus on single channels or will they multitask? Are there channels that you want to guide customers towards? How do you properly staff agents on these channels throughout day, month, or year to keep up with customer requests?
Jul 5, 2018   |  By Zendesk
Business-related AI holds lots of promise, and is changing how we work, travel, and communicate. While it's all still quite new and proven only for some specific use cases, there are quite a few ways that artificial intelligence can be utilized for customer service.
Jul 1, 2018   |  By Zendesk
What does a successful customer support team look and feel like? How can we manage delivering the best customer service while experiencing rapid growth the changes that come with it? What are the skills managers and agents need to better understand and support the agent experience?
Jul 1, 2018   |  By Zendesk
Business-related AI holds lots of promise, and is changing how we work, travel, and communicate. While it's all still quite new and proven only for some specific use cases, there are quite a few ways that artificial intelligence can be utilized for customer service.
Jun 1, 2018   |  By Zendesk
Uncover the true value of your customer support organization with the technology trends that matter most in 2017. A recent survey by Gatepoint Research finds that 51% of Gatepoint survey respondents stated their leadership team views customer service as a potential competitive advantage. However, uneven service continues to be the main cause of customer frustration.
Jun 1, 2018   |  By Zendesk
Win with fairness—strengthen your customer relationships
Feb 18, 2019   |  By Zendesk
During this 30 minute webinar, our product specialist goes through the basics of business rules and automation with Zendesk Support. Get a year of Zendesk for free while you get your startup off the ground.
Feb 15, 2019   |  By Zendesk
Zendesk Sell Senior Vice President, Matt Price, gives the crowd at The Future of Customer Experience in São Paulo a demo of The Zendesk Suite. The Suite offers everything you need to let customer conversations flow seamlessly across channels.
Feb 15, 2019   |  By Zendesk
Zendesk Vice President of Product and Platform Marketing, Astha Malik, gives a demo of Zendesk Enterprise at the Future of Customer Experience in São Paulo.
Feb 6, 2019   |  By Zendesk
Zendesk CEO Mikkel Svane introducing the new Zendesk Sunshine at our Relate 2018 event. Zendesk Sunshine is our open, flexible CRM platform built on AWS that lets you seamlessly connect and understand all your customer data—wherever it lives.
Feb 5, 2019   |  By Zendesk
Zendesk CEO, Mikkel Svane, introduced Zendesk Explore at our Relate 2018 event in San Francisco. Zendesk Explore provides analytics for businesses to measure and improve the entire customer experience.