The way we interact with technology at work is changing dramatically, thanks to millennials and Gen-Z. The tail end of the millennial generation (born between 1981-1996) is entering the workforce while Gen-Z, born after 1997 and the 27% of the population, is just beginning to work. (Business Insider Intelligence) These are also the first generations to be immersed in technology--including cell phones, social media, and the internet--from a young age.
The future of digital transformation and workplace productivity was at the center of Microsoft Ignite last week in Orlando, FL. It’s one of my favorite conferences of the year, where thousands of technology professionals converge to hear and see the latest enterprise tech trends. This year was no exception.
In my previous blog post in this “High-performing CIOs” series, I wrote about CIOs getting into the driving seat of digital transformation and sharing their expertise and related technology with other parts of the business. High-performing CIOs are changing the way they interact with their C-level peers, talking about business value rather than just technology. They are aligning with other leaders to unlock the benefits of digital transformation across the organization.
Knowledge bounces all over the place within ServiceNow’s mobile engineering team in Tel Aviv—a diverse and talented group of developers that now numbers over 100. It’s a dynamic team that shares wisdom and celebrates success as well as burns the midnight oil when needed. Some of the knowledge-sharing comes from newcomers like Shimrit Or, an Android developer who joined ServiceNow late last year and is already coaching newcomers on the fine art of writing shorter, cleaner code.
What they tell us about the state of customer service, now and in the future Are you a glass half empty or a glass half full kind of person? Depending on your answer, you will either see the new infographic, “10 mind-blowing customer service stats,” as an indicator of doom or a precursor to what’s possible.
New enterprise DevOps solution will let ServiceNow customers develop better software faster, shipping to production in minutes vs. days, weeks or months DevOps is here to stay. And for good reason. In today’s hyperconnected world, if you’re not fast, your competitors will be. Every industry is being disrupted by software, and every company is trying to figure out how to navigate and embrace new technologies as they scale.
Companies can leverage the Now Platform to plan so work can still happen during service outages Organizations are betting on digital initiatives to drive competitive advantage, and it is difficult to generate value if they don’t take risks. Risk comes in many forms - from hurricanes and hacks – and poorly managed risks can have serious consequences for a company: at stake are an organization’s reputation, profit margins, and customer satisfaction and retention.
Expectations for customer service are changing fast—and so is the language around customer service. A growing list of acronyms and jargon has sprung up due to new technologies and the dynamic nature of customer service software. Keeping track of the new terminology can be tough. And when stakeholders don’t speak the same language, confusion and frustration follows.