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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Automation in inventory management: Why you should do it

Effective inventory management is crucial for companies to maintain a competitive edge. With the advent of automation in inventory management, businesses can now optimize their operations like never before. In this blog article, we will explore five key benefits of implementing automation in inventory management.

Significance of Infrastructure Monitoring into Your Business Operations

In the initial stage of the digital era, only a few businesses were using digital tools and technologies to enhance their performance and efficiency. But now, things have changed and almost 90% of businesses use top-rated technologies to stand out from their competitors. In fact, some of them rely heavily on robust IT infrastructure for seamless delivery of quality service and applications. As a result, infrastructure is becoming more complex and open to threats.
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Beyond reviews & ratings : Users perspective driven infographic on ManageEngine's ITOM solutions

ManageEngine offers a number of IT operations management (ITOM) solutions designed to streamline and enhance the management of IT services within organizations. Advanced capabilities, like enhanced full-stack observability, enterprise management, robust security and compliance, and tailored support for MSP ITOps, make ManageEngine's ITOM solutions adaptive for modern IT environments.

Getting started with ServiceDesk Plus Cloud - Masterclass 2024

In the first episode of Masterclass 2024, you can learn how to setup the basic and essential configurations to get started with ServiceDesk Plus Cloud. Also, during the session, we will showcase simple steps to configure your mail server in the application, setup simple customizations, and implement automation like technician auto-assign.

Analytics Plus webinar: 5 quick steps to drive service desk cost optimization

There's no getting around it—running a mature service desk is expensive. Naturally, a service desk's allocated budget and its yearly expenses are under immense scrutiny, with frequent calls to curtail spending. The good news is, optimizing service desk expenses is straightforward and effortless with analytics-driven service management. IT leaders can eliminate budget wastage, streamline asset management, and enhance service desk operations.

Ivanti Neurons for MDM Partner Conditional Access Integration with Google BeyondCorp 05

Ivanti neurons for MDM integrates with Google Beyond Corp to enforce conditional access rules based on device posture. Post-integration, a rule is created for iOS devices, requiring registration with Google. Users authenticate and register devices in the Google Workspace Console. Compliance posture is displayed in the device overview, with non-compliant devices being blocked or quarantined. Access to Google applications is restored for compliant devices after syncing. The process is similar for Android devices.

IT Ticketing System: A Comprehensive Guide

Over the years, the global pandemic has brought about significant shifts in our lives and business, especially in the IT sector. Since the pandemic, many organizations have moved to working remotely and leveraging technology for most operations. In places where it has been a great benefit, remote operations have also been challenging for organizations as managing and tracking IT-related issues from different locations was never simple.

How to Improve IT Support? 9 Ideas For Your Service Desk

To master the art of running a successful service desk, imagine it as a game of chess. Each piece, whether it's your team, the tools you use, or the strategies you implement, plays a crucial role in winning the game. There's no one-size-fits-all approach to how to improve IT support, but the tactics outlined in this article will undoubtedly boost your service desk's efficiency, enrich the user experience, and optimize the Return on Investment (ROI) of your tool.

Bridging The Gap: The Marketing Hype vs. The Reality of AI in IT

Let's cut through the AI fantasy. You've read the headlines: artificial intelligence is the new electricity, the magic wand transforming businesses overnight. But in my experience working with many clients with InvGate, I've gained some valuable insights. Turns out it’s not all smoke and mirrors. Let's dive into the real story of AI in business, far from the echo chamber of Silicon Valley buzzwords and closer to the tangible reality of everyday corporate life.