Operations | Monitoring | ITSM | DevOps | Cloud

AI

Emerging AI use cases in ITSM Knowledge management, chatbots and self-service

AI experts Louis Columbus and Susan Fung explore AI use cases in IT service management, highlighting how a symbiotic relationship between AI and human intelligence amplifies knowledge management capabilities and enhances user experiences by providing direct answers that synthesize complex information.

Navigating AI in SOC

With notable advancements in Artificial Intelligence (AI) within cybersecurity, the prospect of a fully automated Security Operations Center (SOC) driven by AI is no longer a distant notion. This paradigm shift not only promises accelerated incident response times and a limited blast radius but also transforms the perception of cybersecurity from a deterrent to that of an innovation enabler.

What's in store for AI in 2024 with Patrick Debois

In this episode, Rob is joined by Patrick Debois, a seasoned industry expert and DevOps pioneer. Patrick shares his personal odyssey within the realm of DevOps, reflecting on the current state of the industry compared to his initial expectations. The conversation delves into the convergence of business analytics and technical analytics, exploring innovative approaches developers are adopting to integrate generative AI into their products.

Prompt engineering: A guide to improving LLM performance

Prompt engineering is the practice of crafting input queries or instructions to elicit more accurate and desirable outputs from large language models (LLMs). It is a crucial skill for working with artificial intelligence (AI) applications, helping developers achieve better results from language models. Prompt engineering involves strategically shaping input prompts, exploring the nuances of language, and experimenting with diverse prompts to fine-tune model output and address potential biases.

How AI can change the game in the database and streaming system optimization field

The net result of an AI-powered optimization process is not only a better data experience, but also increased developer productivity. Once the teams are aware of what can be automated, the improvements can not only speed things up but reduce costs.

Tech trends to watch in 2024

The past year has seen a transformational change in the cloud computing landscape, spearheaded by the advent of AI technology, the ongoing economic challenges for businesses to achieve successful results, and the evolving data regulations surrounding security and privacy. To navigate these changes, and create future opportunities, here are the major trends for 2024 and beyond.