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Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Comparing the Top 5 On-Call Management Software Solutions in 2024

SRE and DevOps teams are the backbone of system uptime and reliability. But managing On-Call schedules, alerts, and communication during incidents can quickly turn resolution efforts into burnout. This blog explores the top On-Call management tools in 2024, designed to streamline Incident Response and keep your team ready for action.

PagerDuty Study Reveals Security Concerns Are Slowing Adoption of GenAI Among the World's Largest Companies

98% of top tech execs paused their corporate genAI initiatives to establish policies. Execs say that a trusted technology partner is key to incorporating genAI into their organizations.

Turn tickets into actionable alerts with ilert integration for HaloPSA and HaloITSM

At ilert, we are dedicated to providing an effortless, seamless connection between our incident management platform and other popular tools that empower teams to excel in operations. We're excited to introduce two new integrations from the Halo suite: HaloITSM and HaloPSA.

How to Keep Observability Alive in Microservice Landscapes through OpenTelemetry

The concept of observability has become a cornerstone for ensuring system reliability and efficiency in modern software engineering and operations. Observability, beyond its traditional scope of logging, monitoring, and tracing, can be intricately defined through the lens of incident response efficiency—specifically by examining the time it takes for teams to grasp the full context and background of a technical incident.

Giving Power Back To The Engineers: A Fireside Chat with MyFitnessPal

The real secret to mastering engineering operations is putting engineers in the driver's seat. On March 26th at 10 am, Chris Karper, Sr. Director of Engineering at MyFitnessPal, joins Chief Reliability Officer, Lee Atchison to discuss how MyFitnessPal is overcoming incidents by giving power back to the engineers. They'll explore how Chris has navigated MyFitnessPal through its technological advancements, growth of the team, and the maturity of its incident management program.

7 Key Takeaways from HIMSS 2024

The Healthcare Information and Management Systems Society (HIMSS) conference serves as a beacon for the healthcare industry, showcasing the latest innovations and trends that shape the future of healthcare. In 2024, HIMSS once again brought together industry leaders, innovators, and stakeholders to explore the transformative potential of technology in healthcare. In this blog, we will delve into the significant trends, challenges, and insights that have surfaced during our three days at HIMSS in Orlando.

Break silos: Three steps to full-context ops

Every day, operators receive mountains of alerts to sift through. Prioritizing alerts based on impact and severity can seem impossible. And constantly evolving IT environments increase complexity by orders of magnitude. Knowing which alerts to prioritize is extremely difficult, especially without the critical context to make those alerts actionable.

Finding the common ground with executives in incidents

I spotted this thread on Reddit, discussing the pains of executives dropping into incidents, and the corresponding impact it can have on the incident response process. Being an SRE community, it was a little more of a one-sided account of the situation. So let’s look a little closer, and dive into what it takes to make incidents better for responders and executives alike.

Creating an Efficient IT Incident Management Plan: A Guide to Templates and Best Practices

In today's digitally-driven landscape, businesses rely heavily on their IT infrastructure to maintain operations smoothly. However, with this reliance comes the inevitability of encountering disruptions such as server outages, security breaches, or software malfunctions. Left unchecked, these incidents can have detrimental effects on productivity and revenue. This is where a well-designed Incident Management plan becomes indispensable.

The Debrief: Meet our VP of Engineering-Norberto Lopes

Recently, we introduced our very first VP of Engineering, Norberto Lopes, to incident.io. As with all of our new joiners, we thought it would be helpful for folks to get acquainted with who exactly he is! So in this episode of The Debrief, we'll do exactly that. We sat down with Norberto to ask about his background, what he was doing before incident.io, what motivated him to join the company, and a whole lot more.