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Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

What is ServiceNow change management - and how does AIOps optimize it?

Effective IT change management is essential for maintaining smooth operations in today’s fast-paced, agile IT environment. Given that 85%, or the vast majority, of incident-impacting alerts result from changes, optimizing your change management means improving your incident management and ensuring critical system reliability. So whether your organization uses ServiceNow for change management or is considering using ServiceNow, we’ll walk you through everything you need to know.

PagerDuty Named a Leader in GigaOm's Inaugural 2023 Incident Response Platforms Radar Evaluation

In a world where organizations of all industries increasingly rely on digital innovation and experiences to create differentiation in the market, it has never been more critical to ensure the integrity of their operations are safeguarded against unforeseen outages and incidents. Operational disruptions today can have a major impact on brand reputation, create negative revenue implications and impact customer loyalty.

Navigating the New SEC Data Breach Rule A Blameless Blueprint for Compliance

The new SEC rule on material security breaches goes into effect on December 18, 2023 for larger publicly traded companies and all other public companies within 180 days. If you're not already in compliance, it’s important for you to prepare for the new rule now by developing a plan for incident response and disclosure.

Incidents are inevitable, but chaos is optional.

Ever wondered how to navigate through unexpected challenges without succumbing to chaos? Our short video explores the art of managing incidents effectively, showcasing practical strategies to keep chaos at bay. Dive into insightful tips and real-world examples that demonstrate how proactive planning and a resilient mindset can turn potential chaos into an opportunity for growth. Whether you're a business professional, student, or someone eager to enhance their problem-solving skills.

Are you down?

Discover the power of streamlined communication with StatusCast as we delve into how our platform can revolutionize the way you handle incidents and keep everyone on the same page. From status updates to incident resolution, this video is your gateway to seamless collaboration. Dive into real-world scenarios showcasing how Statuscast.com ensures that everyone stays informed, minimizing downtime and maximizing productivity. Learn how to turn potential setbacks into opportunities for growth with our intuitive platform.

Unlocking Visibility and Control: Introducing Squadcast's Service Graph Feature

To ensure efficient Incident Management, it is crucial to proactively anticipate and address potential disruptions The need for a comprehensive, high-level view of the status of all services is paramount. Enter Squadcast's Service Graph – a feature designed to transform the way organizations approach Incident Management.
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Comparing the Top 9 Pagerduty Alternatives in 2023

Pagerduty is a popular Incident Management platform that helps teams respond to alerts and incidents quickly and efficiently. However, its pricing structure can be complex and expensive for scaling businesses and Incident Response teams. In this blog post, we will compare the top 9 Pagerduty alternatives in 2023, and help you to choose the best one for your needs.

Engineering nits: Building a Storybook for Slack Block Kit

We care a lot about the pace of shipping at incident.io: moving fast is a fundamental part of our company culture, and out-pacing your competition is one of the best ways we know to win. In engineering teams, one way to ship fast is to invest in tools that make your team more productive. We've become good at identifying small pains and frustrations that slow us down over time and – after surfacing them to the rest of the team – find solutions for them.

Build Operational Resilience with Generative AI and Automation

For modern enterprises aiming to innovate faster, gain efficiency, and mitigate the risk of failure, operational resilience has become a key competitive differentiator. But growing complexity, noisy systems, and siloed infrastructure have created fragility in today’s IT operations, making the task of building resilient operations increasingly challenging.

Automate insights-rich incident summaries with generative AI

Does this sound familiar? The incident has just been resolved and management is putting on a lot of pressure. They want to understand what happened and why. Now. They want to make sure customers and internal stakeholders get updated about what happened and how it was resolved. ASAP. But putting together all the needed information about the why, how, when, and who, can take weeks. Still, people are calling and writing. Nonstop.