IT analytics in 90 seconds: Analyze the time spent by your help desk technicians
View a detailed overview of the time spent across your help desk groups using Analytics Plus reports.
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YC leads $50M Series B in Mattermost as open source Slack alternative
Today, we’re delighted to announce that Y Combinator Continuity is leading a $50M Series B investment in Mattermost as an open source alternative to Slack and Microsoft Teams. With today’s announcement, Mattermost becomes YC’s largest ever Series B investment, and more importantly, their largest open source investment to date. YC is joined by our existing investors, Redpoint and S28 Capital, and new investor Battery Ventures.
Oetker Digital Migrates from Hipchat to Mattermost and Accelerates Digital Transformation
After migrating from Hipchat to Mattermost, Oetker Digital was able to innovate faster for its legendary parent company. The platform helped globally dispersed teams stay unified, productive, and focused as they collaborated on bold new digital initiatives for the enterprise.
SolarWinds Service Desk Overview
Watch an introduction to SolarWinds® Service Desk to learn what today’s IT service management (ITSM) strategy demands from a solution. SolarWinds Service Desk provides a cloud-based, multi-tenant platform for integrated IT asset management and service desk.
Jira Mobile app basics: work from anywhere - Demo Den June
Learn how to work from anywhere with the Jira Mobile app in Episode 5 of the Demo Den. Jira Mobile Product Manager, Rayen Magpantay demonstrates how to get the most out of Jira Mobile. See how easy the drag-and-drop works in Jira Mobile, which supports all the fields from your desktop Jira as well as all the filters from desktop. After watching our demo, head over to the Atlassian Community for a live Q&A with Rayen here: http://bit.ly/DemoDenEp5.
The M&A process is broken
Atlassian is built on the belief that there are better ways to get work done. If we find a way of working to be ineffective, we will change it. This belief is fundamental to how we build and sell our products, and now we’re applying it to how we acquire companies (aka mergers and acquisitions, or “M&A”).
Advanced IT analytics using Analytics Plus
ManageEngine Analytics Plus integrates with ServiceDesk Plus in less than 5 minutes, and offers advanced ITSM analytics.
Mattermost 5.12: Infinite scrolling, bot accounts, deeper Jira integration, and more
Mattermost 5.12 is packed with new features designed to increase team productivity and improve your Mattermost experience.
SaneBox: Using Artificial Intelligence for Smarter Email Services
We all struggle with overloaded emails and are always on the lookout for methods to ease this burden. To make a clutter-free inbox a reality, help comes in the form of Sanebox. This is a software program made especially to clean up and effectively organize the client’s inbox. This simple software program works by taking a complete overview of your email.
Configuring an effective service management process
This video helps administrators understand the key admin configurations needed to set up an effective service management process in ServiceDesk Plus.