Siddhartha Agarwal, managing director, SaaS partnerships and co-innovation, Google Cloud at Google, co-authored this blog. When organizations embrace cloud as a core component of their IT operations, they have options: a wholesale migration to the public cloud, incremental or large-scale hybrid deployments, private clouds, or even running services across multiple clouds. More than 90% of enterprises have a multicloud strategy.

We’re beginning to see light at the end of the COVID-19 tunnel, and companies are rolling out their plans to return to the workplace. For those of us in business resilience (aka business continuity, incident management, or crisis management), it’s game on. However, the game has changed. Business resilience has traditionally been operationally focused—on site security, utilities, fire safety, natural disasters, and the like. In a post-COVID world, resilience is personal.

Enterprise workflow automation solutions can support your team’s efforts to streamline processes and deliver an improved customer experience. If you’re currently trying to fix a disconnected customer experience, you should focus on finding ways to automate your enterprise workflow. We believe this is the key to enhancing the customer experience. In this guide, we are going to be considering 5 potential ways to improve enterprise workflow.