Operations | Monitoring | ITSM | DevOps | Cloud

Goliath Technologies

Why Troubleshooting End User Experience Issues is Difficult on Cerner Millenium

To properly troubleshoot performance issues for hosted applications delivered via Citrix or VMware a solution must offer end-to-end visibility for from endpoint logon through the internal VDI system to the hosted Cerner environment. A solution must intelligently monitor events, conditions, failure points and then alert admins to performance issues while providing detailed metrics to troubleshoot the issue quickly.

Industry First Citrix Cloud Connector Module

Radnor, PA – April 20, 2021 – Goliath Technologies, a leader in end user experience monitoring and troubleshooting software, announced today they are introducing the industry’s first Citrix Cloud Connector Module. This new module monitors not only the health of the entire Citrix Cloud infrastructure but all Cloud Connectors as well.

New Software Eliminates Guess Work in Troubleshooting and Documenting Remote Worker Issues

Radnor, PA – April 14, 2021 – Goliath Technologies, a leader in end-user experience monitoring and troubleshooting software, announced today new software with embedded intelligence and automation that will alert IT Pros of remote worker performance issues and visualize root cause for faster resolutions. Additionally, new end user forensic and experience analytics are available to support objective IT performance benchmarking and management reporting.

How to Prove User Behavior is Root Cause of Citrix Latency Using ICA/HDX Channels

In my recent article Understanding Citrix Latency Metrics to Troubleshoot Remote Worker Issues, I explained some causes to “Citrix is slow” complaints and delved into the latency metrics that are available to assist with troubleshooting.