Operations | Monitoring | ITSM | DevOps | Cloud

September 2023

Digital innovation in finance - the open source imperative

Digital innovation is transforming finance. Advances in financial technology such as mobile money, peer-to-peer (P2P) or marketplace lending, robo advice, and insurance technology (InsurTech) are reshaping many areas – from payments to wealth management. Over the past decade, fintechs have already driven enhanced access to financial services for retail users. Technology advances in connectivity, data processing, and storage have contributed to the current wave of technology-based finance.

How to Improve Your Operating Margin with a Modern ITOM Solution

Use SaaS-based tools to improve margins, get a "single pane of glass" view for more accurate IT management data. A version of this blog first appeared on Channel Futures A couple of decades ago I sat down with my manager to consider how to improve the project’s operating margins.

Amplifying Developer Efficiency: Leveraging Internal Developer Platforms for Optimal Performance

Learn how developers can enhance their efficiency and streamline software development processes by integrating internal developer platforms into their daily workflow. This will set the stage for product successes that have never been seen before.

Alternatives to SMS alerts

While SMS alerts are handy, they also tend to be tricky. Across 120+ countries, we continuously deal with compliances & regulations from Vendors, Government, and Phone carrier companies. Other alert channels similar to SMS are a lot less cumbersome with higher delivery rates. Let’s take a look at the available options to switch from SMS.

NinjaOne's 5.4 Summer 2023 Update: Elevating Automation and Enhancing Visibility

Our Summer 2023 Release delivers over 30 major updates across the platform, including significant improvements to our core remote monitoring and endpoint management solution. Overall, this release is a major step forward for our remote monitoring and endpoint management solution. It includes a wide range of new features and enhancements that will help our customers improve the security, performance, and manageability of their endpoints. Here is a quick overview video.

An update on CircleCI's reliability

This month, we’re focused on sharing a more comprehensive picture of our reliability and availability. We experienced 6 extended incidents, 2 of which were due to an upstream third party. While we always want to be transparent with our performance against our stated goals, it’s crucial to note that, while they lasted 60 minutes or longer, the impact of these August incidents on our business operations was relatively minimal.

What Is Tiered Pricing? 5 Tiered Pricing Examples

Pricing matters. Charge too little and you won't earn enough revenue to stay afloat. Charge too much and you could lose thousands in potential business. You don’t want to price out some customers. So what can you do? This is where tiered pricing comes into play. The SaaS pricing approach can be helpful for SaaS companies to meet the needs and budgets of each of their different customer personas.

Stress-free IT management: An IT manager's playbook for mitigating risks

As IT infrastructures become more complex, the responsibilities of IT managers expand exponentially. Their role is akin to a tightrope walker, balancing the need for innovation with the imperative of security. From spotting system vulnerabilities to preparing for unexpected setbacks, the IT manager’s world is one of vigilance and foresight. Zero-trust is an approach to cybersecurity that assumes no trust, even within an organization’s network.

Elevating Citrix Monitoring with the SCOM MP for Citrix FAS in MetrixInsight for VAD/DaaS

We’re thrilled to spotlight a notable addition to our MetrixInsight for VAD/DaaS suite: the SCOM MP crafted specifically for Citrix Federated Authentication Service(FAS). The suite seamlessly integrates the entire Citrix® infrastructure into SCOM, encompassing Citrix Virtual Apps and Desktops, Citrix DaaS, Citrix License Server, Citrix Provisioning Services, Citrix StoreFront, NetScaler ADC and now Citrix FAS.

Unveiling Past Incidents: Accelerating Incident Resolution with Historical Context

Having the context of how similar issues were handled in the past can be invaluable. It can help incident responders grasp the nature of recurring problems, their causes, and effective solutions that have worked in the past. Introducing Squadcast’s Past Incidents feature that assists incident responders by presenting them with a list of similar past incidents related to the same service they are currently investigating.