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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

School Automation: 10 Processes You Can Automate

School automation is the secret component of robust administration in 2024. ‍ In my two decades of experience as a senior business executive and consultant working with global organizations of all sizes, I've witnessed firsthand the transformative power of automation across various sectors. Education, in particular, has undergone significant changes with the adoption of automation, revolutionizing administrative processes, and enhancing operational efficiency within schools. ‍

Aligning Security & Ops with Intelligent Automation

Ivanti’s Alan Taylor previews his hands-on session at ISS 2024, demoing some of the powerful automation tools available to Neurons users and how they can drive better outcomes for IT, security and operations. Three Ivanti customers – Allison Hull from Maxar Technologies, Steve Clime from Fareway Stores, and Barbara Munger from Memorial Health Ohio – give their firsthand perspectives on migrating from Cherwell Service Management to Ivanti Neurons for ITSM.

IT Infrastructure: Types, Components, And Management Tips

The IT infrastructure is the collection of hardware, software, and networks that maintain the operation and delivery of IT-managed services. Essentially, it's the backbone of any enterprise. Thus, a well-oiled tech infrastructure will positively impact customer service, employee productivity, and data center organization. The best way to manage it is through your IT Asset Management solution.

Wiring The Winning Organization: Slowification, Simplification, and Amplification

There is no standard strategy when it comes to building and leading successful organizations. However, and particularly in tech, there are two big names that inevitably take center stage: innovation and adaptability. To help with this, Gene Kim, author of "Wiring the Winning Organization," has been studying high-performing technology organizations for many years, collecting a bundle of knowledge on the way.

Risk based Vulnerability and ACSC

This webinar delves into reducing vulnerability exposure and achieving CSC Essential Eight compliance. It highlights the challenges of remote work and security issues for C-level executives, including evolving threats and talent retention. The discussion analyzes various vulnerabilities and changes in the CSC Essential Eight framework. It introduces the Ivanti Neurons platform and its role in vulnerability management, and discusses Patch Intelligence and the Vulnerability Knowledge Base.

Unlocking The Power Of Ivanti Neurons: Hear From Customers Who Successfully Migrated From Cherwell

Three Ivanti customers – Allison Hull from Maxar Technologies, Steve Clime from Fareway Stores, and Barbara Munger from Memorial Health Ohio – give their firsthand perspectives on migrating from Cherwell Service Management to Ivanti Neurons for ITSM.

ServiceNow Integration products updates for Washington DC and OAUTH Support

Kelverion is pleased to announce the latest release of all our ServiceNow integrations, which now provide ServiceNow Washington DC release support and include OAUTH for authentication for our REST API-based products. This is our 22nd release of products for ServiceNow, stretching right back to Berlin, providing integrations for System Center Orchestrator 2016, 2019, 2022 and also for Azure Automation.

ITSM Enterprise Solution Package

Exploring the Ivanti IT Service Management Enterprise Solution Package The Ivanti IT Service Management Enterprise Solution Package is a comprehensive suite of business solutions. It includes Security Operations Management, HR Service Management, Governance, Risk, and Compliance, Project and Portfolio Management, and Facilities Management. Each application is built on the same platform as Ivanti's ITSM and ITAM solutions, ensuring seamless integration. The package extends service management best practices across the entire enterprise.

ITSM Premium Solution Package

Exploring the ITSM Premium Package: AI and Proactive Service Management The ITSM Premium Package offers a comprehensive solution for IT Service Management, featuring Ivanti Neurons, Workspace, and Healing. It utilizes advanced AI and machine learning to auto-populate incident summaries and relevant service fields. Bots, managed through the Neurons Bot Manager interface, provide recommendations, interact with users, and perform diagnostics. The package also includes Ivanti's Digital Experience monitoring for proactive issue detection and user experience enhancement.