MSP pricing is a topic we frequently get questions about. What pricing models should be considered? How much should Managed Service Providers (MSPs) be charging per user? In this post, we’ll answer those questions by digging into how MSPs can make their own calculations using various tools, such as an MSP pricing calculator and sample MSP services template, to ensure their managed services agreements stay profitable over time.

Choosing the right management platform is crucial to Managed Service Providers (MSPs) that need to scale their business and improve service delivery. But with options like PSA, ITSM, and ESM available, how do you know which is right for your particular maturity level? In this blog, I want to quickly help you find your level when it comes to service delivery, by breaking things down into three simple stages: Ealy, Developing, and Mature.

The cybersecurity landscape in 2023 was increasingly complex, marked by sophisticated types of cyber threats such as ransomware and cyber espionage. Over half of the high-risk vulnerabilities were exploited by threat actors, with ransomware payouts averaging a significant $1,542,333, up from $812,380 in 2022. Phishing attacks dominated, accounting for over 80% of incidents, and 57% of organizations experienced frequent phishing attempts. Additionally, 4,000 ransomware attacks occurred daily since 2016.

In an era dominated by digital advancements, cybersecurity has become the cornerstone of technological integrity and trust. The pivotal role of cybersecurity in today’s digital landscape is exemplified by the exponential rise in cyber threats—ranging from ransomware to sophisticated phishing attacks—that demand increasingly robust defensive mechanisms.

Failures and bugs are all too common during software deployment, even with the best development teams. Following software deployment best practices helps you increase efficiency, improve security, and bring products to market faster. This article combines the seven most valuable practices your team can start implementing today.

In the previous blog post we looked at why it’s important for MSPs to get to grips with Zero Trust and Zero Trust Network Access, as well as how to explain the benefits to customers. In this post we’re going to take a deeper dive into some of the philosophy and principles behind Zero Trust.