For years, Artificial Intelligence for IT Operations (AIOps) applications have helped organizations streamline and improve their IT processes for better business results. But today, with rising disruptions and BCG research noting that 70% of digital transformations fail, these incidence response applications alone are no longer enough to maintain digital service uptime and ensure customer satisfaction.
There has been a tremendous amount of change around public safety over the last few years, especially regarding 911. Keeping up with Next-Generation 911 technology (NG911) and the wealth of information can certainly be overwhelming. To make matters worse, emergency callers are more mobile than ever before.
Almost 70 percent of leaders have dealt with a corporate crisis in the last five years, PricewaterhouseCoopers (PwC) found in its 2019 Global Crisis Survey. And, according to management consultancy McKinsey, between 2010 and 2017, the name of a Forbes-recognized top 100 company appeared in headlines together with the word “crisis” 80 percent more often than in the previous decade — and those are just the organizations that made the news.
We are excited to announce that xMatters, an Everbridge company, outperformed PagerDuty in a recent GigaOm benchmark report! The report took a deep dive into the features and functionality of the xMatters and PagerDuty platforms in a comprehensive head-to-head study based on tests conducted on both platforms.
Severe weather puts millions in harm’s way each year. By 2050, severe weather and climate-related events could displace 1.2 billion people across the globe, putting communities and the businesses they support at risk. As severe weather continues to threaten more people and cause greater harm, building resilience against natural hazards and climate threats is paramount: the time for governments and enterprises to act is now.
One of the biggest roadblocks to providing consistently excellent customer experience is a breakdown of communication between customer support and technical teams. Too often support teams are left out of the loop when it comes to detailed incident information. When customers experience an incident and call support, they expect status updates immediately. But without access to the right information, representatives are left guessing at best and providing incorrect answers at worst.
Higher education is a hot spot for physical and digital threats. However, digital threats have pushed the world of higher education to a breaking point, with ransomware becoming one of the most devastating threats to higher education in recent years.
