The most crucial aspect of any business is the customers. They are the backbone of a company. The customer walk-in experience is a vital part of every business, but it has been under-utilized and ignored by most companies. It needs to change as some amazing tools have come up over the years which can be used to improve the customer walk-in experience.

Few sectors face the level of pressure on their customer service teams that telecoms businesses do. From helping new home owners get set up with super-fast internet, to keeping families connected across continents, customer experience is everything in telco. Providing some of the most important services to keep the world connected, though, is a demanding responsibility to manage. Whether you're working from home and trying to join an important meeting, or catching up with an old friend, when connections falter, frustrations rise quickly.