In today’s time, most businesses use cloud-native technologies and digital infrastructure to stay ahead of their competitors. The excessive dependency on these technologies is resulting in a distributed IT infrastructure that is quite challenging to manage and grow without the right tools and practices. Ensuring proper health and performance of IT infrastructure is crucial to achieving organizational goals and keeping end-users satisfied. This is where infrastructure Monitoring comes into practice.

In the evolving world of technology, organizations are continuously working to increase their system stability, deliver software faster, and help their programmers work better. Different disciplines, each with its own distinct set of roles and responsibilities, have arisen to accomplish these goals.

Today, more and more businesses are scaling their IT infrastructure and adapting digital technologies to increase their visibility and revenue. Around 90% of businesses heavily rely on cloud services to run their operations smoothly. Now imagine due to a minor fault in your network system, the whole process comes to a halt leading to unsatisfied customers, reputational damage, and financial losses.

Today, more than 90% of businesses use digital platforms to sell their services and products online. But what if despite getting high traffic from different sources your sales count is below your expectations? What if customers are visiting your product page but exit before making any purchase? Well! To get more insights into the performance issues and user experience, many businesses have started investing in a real user monitoring tool that captures all details related to user behavior and experience.

In the year 2020, a large percentage of businesses and job sectors moved to remote working due to the COVID-19 pandemic. Even when things turned a bit normal, still 63% of businesses chose to continue remote working. Even today, 40-50% of businesses work remotely. Remote working and e-commerce businesses have grown tremendously in the past few years. In such a case, managing customer satisfaction is of utmost importance.