Operations | Monitoring | ITSM | DevOps | Cloud

July 2023

Navigating the Path of AI-based Customer Helpdesk Software: Challenges, Benefits & Features

Customer support has always been a critical aspect of any business’s success. With customers expecting quick, efficient, and personalized assistance, companies are continuously seeking ways to improve their support systems. Enter AI-based customer helpdesk software, a revolutionary solution that combines the power of artificial intelligence and machine learning to transform the customer support landscape.

Why Multicloud Cost Optimization Is Harder Than It Looks, and How to Do It Right

If your business is like most businesses that use the cloud today, you've gone multicloud. Nine out of ten large companies have already adopted multiple clouds, and IT analysts expect that even more businesses will embrace multicloud architectures over the next several years.
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5 ELK Stack Pros and Cons

Is your organization currently relying on an ELK cluster for log analytics in the cloud? While the ELK stack delivers on its major promises, it isn't the only search and analytics engine - and may not even be your best option for log management. As cloud data volumes grow, ELK monitoring can become too costly and complex to manage. Fast-growing organizations should consider innovative alternatives offering better performance at scale, superior cost economics, reduced complexity and enhanced data access in the cloud.

Customized Storage Solutions: Tailoring Spaces to Your Needs

If you've ever found yourself struggling with clutter, inefficient storage, or simply not having enough room to accommodate your belongings, you're not alone. Many people face these challenges in their homes or workplaces, but the good news is that there are practical and innovative solutions available to transform your spaces and create a harmonious environment. Whether you're looking to maximize storage in a small apartment, organize your office efficiently, or create a bespoke closet that perfectly complements your style and needs, here are some helpful tips.

Everything You Need to Know about Software Asset Management Solution - Infraon

Are you ready to unleash the full potential of software asset management and take your business to new heights of success? Join us in this transformative journey and optimize your software management like never before! In our captivating video, we take you on an exciting journey through the world of Software Asset Management (SAM)! Join us as we explore the key benefits of SAM, from cost reduction to risk mitigation, and dive into the different types of solutions available, including on-premises, cloud-based, and mobile options.

How to Maximize Time Savings and Reduce Toil During Incident Response

Incidents are a costly burden on businesses. Despite assembling the right people and teams, the manual work, tool setup and prolonged tasks can negatively impact customer experience. The need for adaptable processes to address diverse incident types further complicates the situation. This is where the PagerDuty Operations Cloud steps in. It streamlines and automates all the various manual steps in the incident response process.

Debugging React Native Apps End-to-End: AMA with Experts from Meta and Sentry

With React Native, you can create native apps for Android, iOS, and more, in less time with less code. But debugging cross-platform apps can be challenging. In this AMA, hear tips and best practices from React Native experts, including developers from Meta and Expo.

CriblCon 2023 Keynote Session

On July 17th, 2023, more than 400 Cribl users came together at The Mirage in Las Vegas to celebrate each other and the power of learning at CriblCon. The theme of our conference, “Do Different,” resonated throughout the day, emphasizing our commitment to innovation and highlighting the distinctive approach our customers and employees bring to every aspect of their work.

Streamlining SNMP Network Monitoring for Network Visibility

As an IT professional or network administrator, you understand the critical role that comprehensive network visibility plays in maintaining a robust and efficient system. This is where SNMP (Simple Network Management Protocol) comes into the spotlight, offering a powerful solution to monitor, manage, and streamline your network infrastructure.

SBoMs Are Growing Up: Reflections on CISA's SBoM Conference

Last month, the Cybersecurity and Infrastructure Security Agency (CISA) organized a one-day software bill of materials (SBoM)-centric conference, both amusingly and aptly entitled SBoM-a-Rama. It was a hybrid event allowing for both in-person and remote participation; I chose the latter. As a long-term security practitioner, I’ve been observing the development of this field with great enthusiasm, but always from the periphery.

Flatten the SPL Learning Curve: Introducing Splunk AI Assistant for SPL

At.conf23, we announced the preview release of Splunk AI Assistant - Splunk's first offering powered by generative AI. This app offers an intuitive and easy-to-use chat experience to help you translate a natural language prompt into SPL query that you can execute or build on, all within a familiar Splunk interface. Splunk AI Assistant also explains what a given SPL query is doing in plain English with a summary as well as a detailed breakdown of the query.