Five worthy reads is a regular column on five noteworthy items we’ve discovered while researching trending and timeless topics. This week, we explore the concept of Generative AI.

To modernize how organizations do business worldwide, they are adopting AI along with digital technologies. By doing so, companies strive to enhance productivity and efficiency and innovate new customer and employee experiences that will improve competitiveness. Organizations and their leaders must adopt a transformational and holistic mindset to succeed. They need a digital transformation that solves customer experience for multiple service queries.

While organizations have been moving to modernize their IT infrastructures by adopting cloud-native Kubernetes technologies, the pandemic helped accelerate this movement. The surge in cloud services adoption during the lockdowns emphasized the need for organizations to make their business and technology models more agile.