Operations | Monitoring | ITSM | DevOps | Cloud

July 2021

Chapter Nine: In Which Dinesh Experiments with Chaos Engineering

Another day, another drama! This one, though, is very much of my own making. I have been wanting to try my hand at a bit of chaos engineering for some time now but C&Js just hasn’t been ready. Sarah’s been up for it too, though, at Animapanions. And now that our CIO, Charlie has seen MTTR drop across every single technology team, thanks to the rollout of Moogsoft and the new incident management system (kudos to James), it’s pilot day.

News Roundup, July 30, 2021: What's Happening in AIOps, ITOps, and IT Monitoring

Happy System Administrator Appreciation Day! This special day was created in the 1990s to acknowledge and celebrate the tech gurus who assure that our computers, printers, and servers are working and in good condition. So, after thanking your hard-working system admin team, check out the latest in AIOps, ITOps, and IT infrastructure monitoring.

Hear From Product Automation & AIOps Lightning Talk

Learn about what's new with PagerDuty Runbook Automation & AIOps from the Summit 2021 Launch. Our Product team shares how you can benefit from our latest updates and enhancements and enjoy demos that were recorded live from Summit 2021 featuring PagerDuty Runbook Actions, Customer Change Event Transformer, Change Correlation, and Outlier Incident.

Making ServiceNow better with CloudFabrix RDA

The onset of ServiceNow has relieved the IT Services workforce. With CloudFabrix RDA added to it, we made it even better. Let’s face it that many IT Service transformation implementations take longer because of a lack of automation around migration and production. The efficiency of ITSM is further compromised due to the absence of data automation and enrichment. ServiceNow with Robotic Data Automation stirs a positive impact on three critical areas of data operations ITSM teams.

Contextual Information: The Missing Piece in The AIOps Puzzle and How to Fix It

AIOps as a function is steadily gaining popularity, even climbing the Gartner Hype Cycle. Today’s observability tools go beyond merely monitoring to perform proactive remediation of events and incidents. However, what many of them lack is context. For instance, consider a regular AIOps solution that identifies an anomaly in system behavior. It will raise an alarm and a remediation workflow will do its job.

The CIO's Guide to Driving Operations Efficiency Through Automation Powered by AI

By initiating a digital transformation that reaches far beyond adopting new technology, an organization can undergo a profound metamorphosis that not only dramatically changes its form and appearance, but leaves it far better positioned to compete in the 21st century.

Coffee Break Webinar Series: "Intelligent Observability - What the Analysts Say"

We know commitment issues are the real deal, especially when it comes to significant and costly tech investments. Understanding how the market is performing and what’s up ahead is critical for investing in AIOps. Our crew is here to help you through the challenging decision-making days and offer up the best analyst guidance.

Intro to AIOps: Leveraging AI and Machine Learning in DevOps

AIOps is a DevOps strategy that brings the power of machine learning to bear on observability and system management. It’s not surprising that an increasing number of companies are now adopting this approach. AIOps first came onto the scene in 2015 (coincidentally the same year as Coralogix) and has been gaining momentum for the past half-decade. In this post, we’ll talk about what AIOps is, and why a business might want to use it for their log analytics.

BigPanda's Event Enrichment Engine: The secret ingredient for AIOps

James Beard, the pioneer of television cooking shows, once asked, “Where would we be without salt?”. Salt is often underrated, even though it is the ingredient that has the greatest impact on food and flavor in the modern world. It has its own taste, but also balances and enhances the flavor of other ingredients. Salt boosts sweetness and blocks bitterness, it has scientifically proven capabilities to intensify flavor compounds that are too subtle to detect (i.e.

Monthly Moo Update | July 2021

We hope June was as good to you as it was to us. Our latest updates, available now, will keep you relaxing poolside this summer knowing that your monitoring, event correlation, and incident workflows are all connected and automated through the cloud. If you’re not relaxing with a little cloud coverage keeping you cool, then come check out Moogsoft to see how you can keep your services available and your customers happy, so you can get to relax with a little more time in your day.

ServiceNow named a leader in Omdia Universe AIOps report

High-profile analyst firm Omdia completed its vendor-landscape Universe study, Selecting an AIOps Solution, and we’re excited to announce ServiceNow was named a Leader in the AIOps space. Omdia focused on real-world usage of AIOps rather than exclusively on technology for technology’s sake.

The More You Monitor: AIOps in the Future of Monitoring

You might be wondering what impact AIOps will have on infrastructure and application monitoring in the future. More than just algorithms and machine learning, AIOps takes a holistic AI approach that will allow IT organizations to work more proactively, perform more efficiently, and fix problems faster.

Chapter Eight: In Which James Embarks on a Service Desk Migration to Improve Incident Management with AIOps

It’s been a month since Dinesh and I humbly high-fived leaving the meeting with Charlie and Lucia and they gave us the green light to roll Moogsoft out across the whole of C&Js and I’m feeling a little weary. Change is hard. I’ve also made it harder on myself by persuading Charlie we should also migrate our service desk solution.

Sponsored Post

Accelerate & Automate Incident Recovery with AIOps

Automating incident recovery has inculcated rhythm to systems. But ITOps need more than automation. And, that is the acceleration of automated incident recovery. 79% reported in a survey that adding more IT staff to address IT incident management is not an effective strategy. Incident recovery needs accelerated intelligent automation. The two core outputs when accelerated are better and faster Incident Diagnosis and Resolution.

Monitoring as a Service: The MSP Opportunity

Reducing costs and accelerating digital transformation is why your IT Management leans on their MSP partners. And as an MSP, you want to differentiate yourself and be able to support your enterprise customers quickly and reliably to drive their business. ScienceLogic's Monitoring as a Service is an MSP-centric, multi-tenanted monitoring platform that enables MSPs to develop new service offerings that deal with a broad case of IT infrastructure elements-whether physical, virtual, or cloud-across networks, virtual and physical services, storage, and applications.

Your Guide to Getting Started with AIOps

When you read that something is the "next big thing in IT operations" you probably suspect there's a lot of buzz and hype to follow. And often you'd be right, but with some effort, you can find the truth. It's no different with the buzz around AIOps but knowing what's what and where to start can be quite the effort. But putting buzzwords aside, it looks like AIOps is going to be a permanent fixture. In fact, a recent study by Forrester states that "68% of companies surveyed are actively investing in AIOps-enabled monitoring solutions within the next 12 months."