Hi, my name is Erik Rudin, and I have the privilege of leading our technical alliances and ecosystem team here at ScienceLogic. We are excited to announce that ScienceLogic has acquired the network configuration and change management vendor Restorepoint. With this acquisition, we’re expanding our IT operations business into the Network Operations (NetOps) and Security Operations (SecOps) domains.

In this highly dynamic environment, organizations are looking for ways to innovate and manage resources efficiently. In the first part of the two-part blog series, we saw how organizations handled incidents without an AIOps solution and how long it took to resolve that incident — a scenario representing different steps to resolve an incident. In the second part of the two-part blog series, we look at how organizations were able to handle incidents after deploying AIOps.

On this day in 1979, CompuServe (CIS) offered one of the first dial-up online services to the masses. It was the dominant internet service provider through the 1990s. By 1981, it had 10,000 subscribers. Within a decade, that number was in the millions. Speaking of how technology makes life easier, here’s the latest news in AIOps, ITOps, and IT infrastructure monitoring.

Customer expectations and competitive responses to trends evolve faster than the technology your enterprise relies on. That means your ability to adapt faster than the competition and satisfy customer demands is your edge in a competitive marketplace.

The shift to SaaS and next-gen container and microservices-based IT environments has made it clear that SRE, DevOps and IT operations teams need new solutions to do root cause, automation and observability. This blog summarizes the need for AIOps, how it works, its benefits and how to choose an AIOps tool.

Moogsoft’s expert team has convened a DevOps post-mortem on behalf of Ingen, Inc and Jurassic Park. Sure, the park ran on “a UNIX system,” but where was their observability system? Did they really “spare no expense”? Read on for Jurassic Park's top 7 DevOps missteps.

The shift to SaaS and next-gen container and microservices-based IT environments has made it clear that SRE, DevOps and IT operations teams need new solutions to do root cause, automation and observability. This blog summarizes the need for AIOps, how it works, its benefits and how to choose an AIOps tool.

As per Gartner, Hyper Automation is the top strategic technology trend for Enterprises. “The shift towards hyper automation will be a key factor enabling enterprises to achieve operational excellence, and subsequently cost savings, in a digital-first world,” said Cathy Tornbohm, Distinguished Research Vice President at Gartner. Businesses want to enable employees to make better decisions in the most cost effective way.

Organizations are always looking for new ways to innovate and reduce costs and allocate resources more efficiently. In this blog post, we will look at how enterprises handled incidents before and after deploying AIOps.

On this day in 1984, Canadian-American Alex Trebek made his first appearance as host for the daily syndicated version of Jeopardy!

Mission creep is a phenomenon that occurs after a project begins and gains momentum, but then gradually grows beyond the original, intended scope. One day you wake up and realize that, instead of an efficient, manageable project, you’ve got a monster on your hands. For enterprises in the midst of dynamic growth, IT infrastructure is often beset by mission creep. The incumbent organization acquires smaller operations, integrates their technology, and soon things are out of control.

Alerts are notifications from AIOps monitoring tools that indicate that there is an anomaly. IT teams get these alerts on their monitoring dashboard via emails or enterprise collaboration tools such as Slack or Teams. Service level agreements expect IT teams to analyze every alert within a specific timeframe and take appropriate action.

Alerts are indispensable to any IT operations system today. Site reliability engineers (SREs) or ITOps executives set up several monitoring tools for their IT landscape. When there is a change, high-risk action, or outage in any of these incidents, the monitoring tool triggers an automated alert. This could happen on the monitoring tool’s dashboard itself, via email, or enterprise collaboration tools like Slack or Teams.

The most effective way to understand an incident, resolve it and prevent it from occurring again is root-cause analysis. Simply put, root-cause analysis is the study performed by ITOps teams or site reliability engineers (SREs) to pinpoint the exact element/error that caused the unexpected behavior. Based on this, they plan remediation. Accurate and timely root-cause analysis can have a direct impact on the company’s top and bottom line.

GigaOm’s latest Radar for AIOps solutions has just been released and it makes for compelling reading for anyone trying to maximize organizational performance in our digital world. Particularly if you’re down with DevOps.