2021 brought us widespread COVID vaccines, the Great Resignation, global supply chain disruption, inflation that went from transitory to persistent, accelerated digital transformation in the wake of the pandemic, an attempt at a return to normalcy—and the office—and plenty of uncertainty for the year ahead, thanks to the Delta and Omicron variants.
Multi-cloud hybrid cloud environments, microservices architectures, the rapid growth in the number of mission-critical applications, and the sudden surge in remote work have made enterprise networks exponentially complex. These networks are often not designed to handle the variety of physical and wireless media that’s become common today, for instance, the number of video calls, data transfer through screen sharing, etc.
If 2020 was a year of turbulence, 2021 was the year of complete digital transformation. Enterprises across the globe focused their efforts on enabling stellar digital experiences — both to customers and internal stakeholders alike. This had a significant impact on the IT landscape. The number of applications that were ‘mission-critical’ increased overnight. In a recent survey, respondents said that they have an average of 71.4 mission-critical applications.
Government agencies face challenges in moving forward with digital transformation. IT infrastructures are complex, and making sense out of massive amounts of disparate data is a struggle.
Automation takes repetitive tasks off professionals’ plates, empowering them to free up time to focus on more valuable activities. Moogsoft’s API-driven automation capabilities enable SREs to make better use of their time, leading to better results for the business.
An explanation of observability that highlights the role observability data play in supporting the active role of SREs as they reduce toil, improve uptime, and judiciously consume the error budget.
When the Nobel Prize for physics was announced in October 2021, one of the winners was Italian theoretical physicist Giorgio Parisi, whose groundbreaking research helped decode complex physical systems, opening the door for breakthroughs in mathematics, science, and artificial intelligence. Decoding complex physical systems? If the science thing didn’t work out, Parisi could have pursued a career in security operations.
IT Operations has a wide spectrum of roles and responsibilities. The positions range from level 1 (L1) operators to Site Reliability Engineers (SREs) and everything in between. L1 operators, for example, are (often) almost exclusively reactive. They feed off the constant stream of incidents reported by clients and events that are reported by monitoring and alerting systems. This is in contrast to SREs, who work at the other end of the spectrum.
What a year 2021 has been for us all. We are extremely proud of the continuous innovation and delivery of new features and functionality we have provided throughout the year, all while maintaining enterprise scale and uptime that could win awards. We’ve heard success story after success story from our brilliant customers, each unique in their own way. We couldn’t have had the successful year we’ve had without you, and it’s been our honor to be part of your success.
As enterprises begin to migrate away from device-centric management to a service-centric model of IT operations, it is vital that IT operations and management (ITOM) leaders start by addressing the need for comprehensive visibility across their IT infrastructure. Gaining a contextual view of your full-stack service topology, based on real-time collection of data, is necessary to keep pace with the speed of change inherent with today’s dynamic and fast-paced business environment.
ServiceNow is widely used across Fortune 1000 and Global 5000 enterprises, so it’s no wonder that the majority of BigPanda customers use ServiceNow and integrate with it to streamline their ticketing requests. BigPanda’s AIOps Event Correlation and Automation Platform provides context-rich incidents to IT Ops teams relying on ServiceNow and helps them gain end-to-end real-time visibility into their operations.
An outstanding customer experience is one that keeps customers coming back, while spreading the word about their experience. Your applications are the heartbeat of that service delivery experience for both customers and other end users. When the experience wows, customer satisfaction grows.
Security operations teams and IT operations teams share a lot in common. They have both spent the past decade grappling with systems that grow more complex every year and figuring out ways to handle ever-larger volumes of data. They also both face pressure to identify and remediate problems as quickly as possible – ideally, in real time. And they are supposed to do it all without breaking the bank.
This is the fourth and final in a series of ScienceLogic blogs on the topic of the Department of Defense Information Network (DoDIN), including what it is, what it means to be approved under DoDIN standards, why it is important to both our federal and private industry customers, and the process for being approved for listing.
It’s easy to see why developers and IT engineers should care about AIOps, which automates tasks (like incident remediation) that they would otherwise have to perform manually. But what does the business get out of AIOps? How do AIOps-powered tools help improve business outcomes? Those questions are critical to answer for any organization considering an investment in AIOps solutions.
Today’s incident pipelines are noisy. The average enterprise deals with at least 15 different monitoring and observability tools that create thousands of alerts a day, often overwhelming and drowning their IT operations. But it’s not just their number that’s an issue.
This blog post defines SRE by explaining SLOs and error budgets, highlighting the innovation vs. reliability tradeoff.
AIOps platforms fall into two main categories: domain-centric and domain-agnostic solutions. What are the differences between domain-centric and domain-agnostic AIOps, and why should you choose one type of solution or the other? Read on for guidance on understanding the respective pros and cons of domain-centric and domain-agnostic AIOps.
