Operations | Monitoring | ITSM | DevOps | Cloud

February 2022

Sponsored Post

How MSPs can benefit from AIOps adoption/strategy and add value-added services

According to Gartner, enterprise usage of AIOps is set to surge from a mere 5% in 2018 to a whopping 30% in 2023. To survive in an increasingly competitive market, MSPs must not only respond well to customer expectations but anticipate them. Another Gartner report states that by 2025, over 80% of public cloud managed and professional services deals will require both hybrid and multi-cloud capabilities from the provider, up from below 50% in 2020.

Why is Causation Important in AIOps?

Modern IT environments have become much more complex to manage thanks to hybrid infrastructures and comprehensive instrumentation that generate metrics, alerts and events data constantly. ITOps (IT Operations) and SRE (Site Reliability Engineering) teams are tasked with providing superior performance and user experience for the numerous applications while not letting the budget out of hand.

Episode 3: Mooving to... Stability: The Role of Catastrophic Failure in Software Design

In this episode of Mooving to… Stability: The Role of Catastrophic Failure in Software Design, we had the opportunity to chat with Jeff Atwood, yes that Jeff Atwood of, Coding Horror, Stack Overflow, and Discourse (Chief Happiness Officer). Jeff started writing 911 software in Boulder, Colorado for a small company, which was a crash-course in writing code for software that has real consequences. With this unique and deep perspective, B.J.

What Is Government Digital Transformation?

The U.S. federal government knows it has not kept pace with technology innovation. Recent legislation and a $1 billion modernization fund aim to bring the federal government up-to-date. What does government digital transformation mean, and what are federal IT leaders doing to modernize their agency’s IT?

How Many Tools Do ITOps Teams Need to Observe?

In the recent past, every enterprise has had to deal with an outage, leading to war rooms where ITOps teams are put on the spot. While they take on the burden of ensuring 100% uptime, it is often the tools they employ which don’t live up to their promises. Especially in the wake of the pandemic, with working norms being redefined, ITOps teams have been under even greater pressure to deliver. While they strive to be efficient and rely on cutting-edge technology, uptime is often elusive.

mooving To...Stability

Join seasoned veteran, Jeff Atwood (yes, that Jeff Atwood of Stack Overflow and Discourse) as he discusses the role of catastrophic failure in software design. Users of modern apps require as close to 100% uptime as possible, which also means they require quick results. When these expectations aren't met, we need to learn from them to create better design. But what if your fault tolerance design ends up being the cause of your issues? Sean Molloy, and BJ Maldonado talk with Jeff about how you can learn from failure to improve your software.

AIOps in 2022 and Beyond: A Conversation with Gartner

Modern digital businesses adopt AIOps tools to enable continuous insights across an IT stack. These insights tell the full story of what’s happening behind systems, allowing IT teams to achieve the operational efficiencies and high availability that lead to customer satisfaction. Old siloed monitoring disciplines provide data specific to performance of the digital experience, IT infrastructure, application or network.

Tips to implement AIOps the right way in 2022

A lot of things have changed in recent years. From the way of working to executing IT operations, the business strategies have changed overnight with arising advances like Machine Learning, Automation, and Artificial intelligence. The technologies have changed present-day applications and IT operations, and with AI and ML on board, IT industries operate more perplexing undertakings and resolve issues across complex infrastructures.

What is AIOps. 4 Types of AIOps Platforms. How to Effectively Navigate the AIOps Landscape.

AIOps or Artificial Intelligence for IT Operations refers to a set of technologies that augment human decisions with autonomous decisions driven by AI and machine learning that learn patterns, relationships from data. AIOps is the term originally coined by Gartner, and pictorially illustrated in the following way.

Can your AIOps platform do Log Noise Reduction in addition to Alert Noise Reduction? If not, it is time to re-evaluate your AIOps

One of the core value propositions of AIOps platforms is to increase IT efficiency & productivity by applying AI & ML techniques to perform Alert Noise Reduction. This in turn translates to direct cost reduction due to savings in IT man-hours. In this approach, the AIOps platform kind of becomes like a gatekeeper for all the IT alerts/events, and it can help effectively, reduce and correlate such events, so as to send meaningful incidents to NOC or Service Desk.

Is AIOps NoOps? No, But It's the Closest We'll Come

Making IT operations simpler – which AIOps does by helping teams to make smarter, more informed decisions about complex monitoring and APM problems – is great. But what would be even greater is eliminating the need for IT teams to make decisions at all – a prospect known as NoOps. By automating application management to the point that human involvement is no longer necessary, NoOps offers tantalizing possibilities for the IT operations teams of the future.

Beyond IT Operations: Why Developers Need AIOps, Too

To date, AIOps has been a solution first and foremost for IT operations teams. In other words, AIOps has been used primarily to help IT teams manage what happens in the post-deployment part of a CI/CD pipeline, when they need to detect and remediate issues in production environments. That doesn’t mean, however, that AIOps leaves developers out of the picture. Although the conversation surrounding AIOps hasn’t paid a lot of heed to developers so far, it’s perhaps time to change that.

AIOps: What It Is, and How It Can Streamline IT Services

In recent years, the adoption of artificial intelligence is on the rise. Different sectors of service providers are witnessing a massive integration of AI within their workflow. This singular action has given birth to a better work pattern and greater service delivery. This is because artificial intelligence is changing the narrative and dictating the pathway for the future of work.

A Guide to Systematically Identify and Reduce False Positives

False positives waste time, cause alert fatigue, and can be extremely expensive. Any time spent by the ITOps teams on false positives is an avoidable cost affecting the company's top line. False positives lead to alert fatigue. ITOps teams regularly identify it as a cause of overwhelm, so much so that they mentally shut the alerts off. They become desensitized to it and begin to ignore it, consciously or otherwise.

How HEAL Augments Your Monitoring Setup

In 2021, having too many monitoring tools doesn't necessarily mean you have 100% uptime. In this ebook, we discuss the gaps in what the industry needs out of an AIOps/APM tool and why current technologies are failing. We will also give a primer on how HEAL bridges these gaps to help you achieve the holy grail of 100% uptime with proactive, preventive AIOps.