Artificial intelligence for IT Operations (or AIOps) has been playing an expanding role in helping SREs, DevOps, and developers effectively navigate the challenges around application and infrastructure complexity, pace of change, and data volume that characterize the operations landscape.
The past decade has seen organizations embrace AI and data analytics at scale. In 2022, IBM found that 35% of organizations have embraced AI—a 4% increase from 2021. The trend of AI adoption will continue to play out in the next several years across virtually every organizational function. At the vanguard of this movement is AIOps, which sees AI used to improve IT operations (ITOps).
On October 3, 2022, the U.S. Cybersecurity & Infrastructure Security Agency (CISA) issued Binding Operational Directive (BOD) 23-01, Improving Asset Visibility and Vulnerability Detection on Federal Networks. The directive requires federal civilian executive branch (FCEB) agencies to deliver a series of procedures, reports, and process validations for continuous and comprehensive asset visibility by April 3, 2023. Thereafter, agencies must maintain compliance with the directive.
2023 started with a boost of positive energy after attending my first CES EDGE23 federal event sponsored by the GBEF (Government Business Executive Forum). As a sponsor of this year’s EDGE23 conference, I represented ScienceLogic as a co-moderator to a very relevant and thoughtful executive round table on navigating the challenges associated with ‘Continuous IT Modernization’.
An effective incident management strategy is crucial for any business, especially those offering consumer-facing digital services. This is because when incidents occur, they may be easily detected by your users, impact your reputation, and ultimately affect your bottom line. So, to minimize the reach and severity of incidents, your response needs to be swift and effective. One way to ensure your approach meets these requirements is to implement AIOps.
Now you can experience our products—without scheduling a live demo or free trial. The ScienceLogic product tours are designed to give you a self-service ScienceLogic experience, so you can see for yourself first-hand how our AIOps & Observability solutions can help solve your organization’s hardest challenges.
A lot is expected of automation in IT environments in the next few years. By 2024 Gartner predicts IT automation will drive a 20% reduction in unplanned downtime and lower operational costs by 30%. At the same time, the efficiencies generated by IT automation and analytics will allow organizations to refocus 30% of their IT operations management resources from support to “continuous engineering.”
CDI’s partnership with BigPanda has catapulted them to the forefront of modern IT operations. Through reselling and implementing BigPanda’s technology for customers, CDI saw the remarkable value of the platform and began to integrate it into their own business. In the process, they’ve become a partner and a customer—leveraging the product to transform their own operations in ways that previously seemed unimaginable.
The start of a new year often includes reflecting on what you accomplished over the past year and setting new goals for the year ahead. In 2022, BigPanda set big goals to help organizations prevent and resolve IT and service outages through our innovative Incident Intelligence and Automation platform, powered by AIOps. On average, our customers sent us 2.3 billion events and changes per month, with our largest customers by volume sending us approximately 165 million events each.
As we head into 2023, it’s clear that one of the challenges many businesses will face is figuring out how to do more with less. According to Business Insider, layoffs loom for many industries, including tech. All of this can add up to an increased chance for potential outages and disruptions.
Well, that was fast! Another year has come and gone. It is safe to say 2020, ‘21 and ‘22 were exceptional, and only sometimes for good reasons. But I take heart in society’s steady progress toward digital maturity through it all. Nearly 100% of IT leaders say the pandemic accelerated their organization’s rate of digital transformation.
They say change is good. But in IT operations, change is also the number one cause of outages. According to the Uptime Institute, 49% of all service outages are attributed to configuration and change management errors. That's a lot of avoidable headaches. And because errors often have downstream effects, it may not be obvious what caused an outage, resulting in prolonged downtime that affects revenue-generating business services, results in service level agreement (SLA) penalties, and causes a loss of customer trust. And those costs add up quickly. Gartner figures the meter for an average downtime event runs at $5,600 per minute.
Assaf Resnick, CEO and co-founder of BigPanda, sat down with Sanjay Chandra, vice president of information technology at luxury electric automaker Lucid Motors, at Gartner IT IOCS 2022. They discussed Lucid’s unique ITOps journey and how BigPanda helps minimize downtime of critical applications and services. Sanjay is a visionary ITOps leader, responsible for IT, enterprise systems, global infrastructure, operations and security at Lucid Motors.
