AIOps — a term coined by Gartner back in 2017 has emerged as one of the hottest talking points in the realm of ITOps. Since its inception, its adoption by large enterprises has gone up from 5% to 30% in 2023. This impressive 6X growth is a clear indicator that AIOps is here to transform how businesses manage their IT operations. But what is it that makes AIOps special? What are the benefits of AIOps that businesses are looking to leverage.

“Zero Days” may be one of the most recognizable cybersecurity terms, other than hacker of course, for good reason. Zero Day Vulnerabilities are notoriously challenging for defending security teams to identify. Because of delays between active exploit and discovery, they are one of the worst examples of “Known Unknowns” in cybersecurity (Other than user’s behavior of course..). It’s important to understand that Zero Days are not really brand-new vulnerabilities.

A festive in-person and online event marks 20 years of groundbreaking innovation at ScienceLogic by celebrating the people who make it all happen.

Navigating the complex world of ServiceNow’s Configuration Management Database (CMDB) can feel overwhelming. You might find yourself grappling with understanding the foundational aspects of the CMDB, or maybe you’re seeking effective ways to utilize and integrate it seamlessly into your IT processes. You want to extract the maximum value from your ServiceNow CMDB but need help figuring out how to start.

Understanding the roles of devices in your network infrastructure.

Our guide to the elements that make up a network infrastructure.

Are you tired of sifting through a sea of IT events and alerts? Or perhaps you’ve found yourself overwhelmed by the volume of data flooding your monitoring systems and challenged to identify the incident root cause. There’s a better way to manage the chaos: using AIOps to unite disparate tools, data, and teams for event correlation.

Find out about different network security device types and their uses.

ITOps is at a crossroads: Teams struggle to manage a high volume of alerts and coordinate between different tools and teams. Teams also must balance cloud technologies’ agility and on-premise solutions’ stability. The sheer speed of today’s IT demands both flexibility and visibility in development and harmonized tech stacks.

Technical debt is the enemy of innovation. It restrains people, processes, and technology in a way that prohibits modernization. How do you decouple an organization from legacy technical debt and free up resources to tackle more important strategic efforts? Simply put, automation.

IT Operations is an ecosystem of technology, customers, users, and employees. Understanding the organizational, customer, and employee experience—and how to effectively monitor and manage that ecosystem—is foundational to adopting a Total Experience Framework in the modern enterprise.

Support complex environments at scale, enabling agile service delivery with low opex and a great customer experience.

Dear Current and Future Moogsoft Customers, I am happy to announce that Dell Technologies has acquired Moogsoft on September 17, 2023. This is good news for existing and future Moogsoft and Dell customers. Earlier this year Moogsoft embarked upon raising capital to accelerate growth.

Data is both a challenge and an asset for IT professionals, who rely on IT Operations Analytics (ITOA) to guide them towards operational excellence, system reliability, and swift incident resolution. So whether you’re seeking clarity on understanding what ITOA is and its connection to related technologies, are contemplating how to use it within your organization, or are curious about its enhanced efficiency and cost savings benefits, we’ve got you covered.

Maybe you’re still using monolithic applications, built and refined over many years. You understand that shifting to microservices or containerized architectures is a huge and daunting task. You’re probably grappling with the limitations of legacy systems—maybe they’re slow, tough to update, or can’t scale as you’d like. And you’re likely using more traditional IT monitoring tools or even some cloud observability tools.

IT operations teams are challenged to keep pace with the rapid speed of digital transformation. As companies use more cloud-based apps, increase agile deployments, and develop new microservices-based applications, they add layers and complexity to their technology stacks, making life increasingly challenging for ITOps performance.

Maintaining your Configuration Management Database’s (CMDB) accuracy, keeping it fully updated, and improving its performance is a frustrating and elusive goal for ITOps and IT leaders. Aiming for this ‘golden’ CMDB standard can feel like running on a treadmill where you’re putting in a lot of work, but remain as distant as ever from your goal. Can IT leaders ever catch up?

Mean Time Between Failures (MTBF) measures the average duration between repairable failures of a system or product. MTBF helps us anticipate how likely a system, application or service will fail within a specific period or how often a particular type of failure may occur. In short, MTBF is a vital incident metric that indicates product or service availability (i.e. uptime) and reliability.

So, you’ve spent some money and you’re the proud owner of a shiny new AIOps tool that helps improve your Network Operations. Network alarms are now usable, but with all the constant monitoring, supervision, and incident management, your Network Operations Center (NOC) is still overwhelmed. It’s time to pull out another stop.

IT leaders are thrilled about the potential of Generative AI for IT Operations. But they also want to know how it works, why it works, and what it will do for them before taking the leap and adopting this new technology. Allow me to share my perspective on the hype and the truth behind Generative AI. I’m the Field CTO for BigPanda, Operational Intelligence and Automation driven by AIOps.