Scaling and generating more revenue without necessarily increasing costs is a good sign for your small business. But with the potential to scale by increasing sales volume comes the challenge of keeping the company’s operations and profitability stable. This is why companies emphasize the importance of operational efficiency.

Changes are both inevitable and necessary when you are running a business. As customer expectation and the market landscape keeps changing, you will have to take up the necessary measures to implement corresponding digital solutions and technology changes. But managing changes can be a tricky process. Some changes can be as simple as changing the folder organization in your data. But if you have not tracked it properly, you will soon run into confusing folder hierarchies and problems in data sharing.

The 2021 Secure Consumer Cyber Report provides one of the industry’s most comprehensive studies about the shift in consumer behavior as a result of increased work-from-home initiatives. With the influx of unsecured personal devices and high-risk employee behavior, what does the threat landscape look like today? The newly released report found that, with the dramatic increase in remote work due to the pandemic, the threat to enterprise data is higher than ever.

What does it mean to securely access remote desktops from any device and from anywhere? 2020 was a game changer for the future of business operations and how, when and where people work. To enable secure remote access across an enterprise means making the Everywhere Workplace possible. Here’s how.

At first glance, AltaGas Ltd. and Align Technology don’t have much in common. AltaGas Ltd. is a North American energy infrastructure business with a focus on owning and operating assets to provide clean and affordable energy to its customers. Align Technology is a leading manufacturer of 3D digital scanners and clear aligners used in orthodontics. However, the two companies share similar stories when it comes to the technology they use to manage governance, risk, and compliance (GRC) issues.

More than 52% of organizations now offer their employees, contractors and frontline workers the ability to work securely from any endpoint of their choice. This modern workplace includes diverse endpoints such as iOS, macOS, Android, Windows 10 devices, as well as other immersive and rugged devices such as HoloLens, Oculus, Zebra and more - and IT teams need a scalable solution to secure and manage them.

If you work with Microsoft System Center Operations Manager (SCOM) and ServiceNow then you will be familiar with the fear of missing a critical infrastructure alert! But fear no more, we have just the ticket! Imagine if you could get these two tools working together, to fully synchronize your alerts and incidents for the lifetime of an issue – you’d be living the ITSM dream, right! So, here are our top four methods for making this dream a reality.

We are in an age where organizations are completely dependent on their technological infrastructure to perform a majority of their business operations. Their IT assets form the backbone of their service delivery.

Remote team management has always been different for team managers and leaders. Not just challenging, but different. Not having the luxury to rub shoulders often and not having the liberty to have the entire team under one roof has compelled leaders to acquire new and innovative approaches to remote leadership. And while leadership styles and management approaches are ever-evolving, there are some core principles of effective remote team management that team leaders can stick to.

Global supply chains have been under immense pressure over the past year, fighting to keep up with unprecedented demand for online goods and critical healthcare supplies while battling stock shortages around the world. However, businesses on the whole came out swinging, managing to scale quickly and competently adapt to the restrictive working procedures necessary to fulfil orders and keep customers happy.

Does your professional services firm invest in customer success? Studies reveal that customer-centric firms are 60% more profitable than their peers. That explains how important customer success should be to your business. Particularly, those offering professional services because such firms thrive on long-standing relationships with their customers.

We are pleased to announce the immediate availability of a new update (8.7.3) for the Alloy Software ITSM/ITAM platform, including Navigator, Navigator Express, and Discovery. This maintenance update resolves issues reported in previous versions, offers Apple M1 Chip support, and expands API integration capabilities. For detailed information about all changes in this update, please see Release Notes on the Alloy Documentation Portal.

On-demand collaboration happens fast nowadays. Service agents, from IT, HR and other departments, need to collaborate quickly to resolve employee needs before they become larger issues. Great employee experiences demand end-to-end integration and execution at scale. No longer a nice-to-have, productive collaboration has become essential for business continuity and enterprise resilience, as some workers start to return to the physical workplace.

A targeted approach to improving users’ browser experiences while minimizing the impact on IT As today’s modern IT estates see an exponential increase in the use of SaaS-based applications year-over-year, many of those applications are being accessed through the browser. The ability to manage browser usage, data, and synchronization has become critical to positive experiences for local, mobile, and remote users.

Application Performance Monitoring (APM) refers to monitoring or managing the performance of your code, application dependencies, transaction times, & overall user experiences. It is an important technology that ensures the computer application programs are performing as expected. The ultimate goal of performance monitoring is to supply end users with a top quality end-user experience.

Ivanti’s recent acquisition of Cherwell surprised the ITSM industry, and stirred up more questions rather than answers. These two legacy giants have competing ITSM platforms with overlapping offerings. How will the two converge? Which roadmap will they follow? What will happen to the customer experience? Uncertainty in the future of your IT investment brings about doubt and anxiety.

What is the typical workday of a remote knowledge worker in the Everywhere Workplace and how is the Everywhere Workplace protected? Through Ivanti Neurons, MobileIron Unified Endpoint Management and Threat Defense, you have the power, wherever you work and whatever you are working on, to connect securely anywhere and everywhere even when faced with challenges. Here are some examples of common challenges and methods used by threat actors: 1.

Starting a financial services agency has the potential to be a rewarding experience. The advancement of financial technology is rapidly transforming the sector. If you possess the skills to help individuals or organizations navigate the complexities of financial technology, your services could be providing clients with a tremendous amount of value. Financial services is a relatively broad term used to describe various offerings within the finance industry.

What is the fiercest area of competition among businesses today? It’s not just acquiring new customers, but instead, customer experience has become the most competitive area that can make or break any company’s success. Customer experience includes both customer service and customer engagement, so this category encompasses a broad field of factors to attend to.

Before talking about integration, let’s take a look at your non-automated Service Management processes. There isn’t a right or wrong answer as this varies based on your needs, think through the below questions to get a perspective on how tasks flow within your company today.

Firstly, let’s look at why it is so valuable to integrate SCOM and ServiceNow. There are lots of tools available to help you integrate SCOM and ServiceNow. So, the next step is to understand which one will provide your business with the best solution. To help you work through this decision we recommend you ask yourself the following questions.

Companies deploy shared services teams to centralize and consolidate operations of multiple units. These teams can help sales, marketing, finance, legal, and other groups and each department is their customer. There are also shared services groups that are available to service many with few people, such as global marketing supporting field marketing or sales engineering with global sales. Most times this is done via e-mail with several people on :CC, spreadsheets, or not at all.

Zero Trust security. Some would say it’s the latest and greatest buzzword and this disposition is understandable given the amount of jargon introduced into the Information Technology market each year. With vernacular being used interchangeably like “AI,” “Machine Learning,” and “Deep Learning,” these words get stripped of their real significance.

As an important part of the security ecosystem, Identity Management shields organizations against cyberattacks. In 2018 and 2019, Osterman Research published important findings indicating hackers’ increased preferences to target employees with social engineering being one of their preferred methods. But identity governance is not an easy task.

The days of the one-size-fits-all IT strategy are over. Employees have higher expectations for their workplace experience than ever before – which leads to growing tension when their unique needs are not met by IT. The only solution is a full embrace of personalized, right-sized IT services. Delivering consistent personalized service is easier said than done, however. Organizations must first develop a comprehensive understanding of their employees.

Customer service is what makes or breaks a business. Many companies are inefficient when it comes to operating their customer support. Let’s look at the seven types of customer service and the pros and cons of each one.

The phone app for mobile access to Alloy Navigator™ ITSM software keeps getting better and gains more features with every update. This time around, the mobile app takes on change management to help your team request infrastructure or process-related changes and take action on approval requests using phones or tablets.

Bloomfield, NJ – February 10th, 2021 — Alloy Software, a leading provider of IT Service Management and Asset Management solutions, announced today a new version of the Alloy Navigator app on Android and iPhone. The mobile app update is available now and includes several new features to support change management and approval workflows.

Does the following sound familiar? You have a complex, hybrid and dynamic IT stack – with your cloud infrastructure changing by the minute and your container infrastructure changing by the second. Your monitoring and observability tools provide excellent visibility into your infrastructure, your applications and your services, but the dynamic environment in which they operate causes them to generate large volumes of heterogeneous machine data, with thousands of alerts a minute.

In the present fast-moving digital world, it has become critical for businesses to measure and track their service delivery performance especially the incident management metrics that monitor the uptime of systems, downtime due to outages, and how fast and efficiently issues are resolved because even a slight glitch in the system can cause disruption in the business processes costing millions of dollars.

Root cause analysis can be a difficult challenge when you are troubleshooting complex IT systems. In this blog, we are going to take you through how you can perform root cause analysis on your IT Service Intelligence (ITSI) episodes using machine learning, or more specifically causal inference. The approach shown here is included in the Smart ITSI Insights app for Splunk, with this blog largely detailing how to use the ITSI Episode Analysis dashboard.

Digital transformation has transformed the way people interact with brands, software, and making buying decisions. Businesses need to find ways to adapt with these changes and manage the customer journey. Businesses have to continue to provide excellent service and a superior customer experience in these times of transformation. In the case of service-based companies, this requires efficient customer request management.

On Tuesday, January 26, 2021, Apple released iOS and iPadOS 14.4. As with previous releases, each new OS update is available to all Apple devices capable of running iOS and iPadOS 14. If you’re an IT admin, you should evaluate how you want to approach the latest release. Do you want to accelerate or slow down the updates? One concern we often hear about is that the apps that a company is deploying may not be compatible or may not have been tested with the latest release.

In this blog we are going to describe how you can create a notable event policy in IT Service Intelligence (ITSI) that is able to group your events using labels generated by unsupervised machine learning in the Smart ITSI Insights App for Splunk – and don’t worry you don’t have to be a data scientist to read this blog!

In this new series of Now on Now blogs, we share how we, ourselves, use ServiceNow products to transform our operations and create great experiences. We hope our stories will inspire you, our customers, and partners, to achieve even greater business value and resiliency from the Now Platform®. For more information, visit the Now on Now Book of Knowledge.

In traditional IT environments, services to customers are delivered and supported by the organization. A Service Level Agreement (SLA) is created with details like what would be the availability of service be, how reliable the service would be, what penalties can be charged in case of downtime, etc. The internal teams like the network administration team, development team, IT service desk, etc. would then draw up Operational Level Agreements (OLAs) to support the SLA.

On Tuesday, January 26, 2021, Apple released version 14.4 of its iOS, iPadOS, and tvOS products that included patches for three security vulnerabilities that affect iPhone 6s and later, iPad Air 2 and later, iPad mini 4 and later, and iPod touch 7th generation, as well as Apple TV.

Some of you may have seen recently that we are trying to commoditize machine learning through our MLTK smart workflows. Here I’d like to outline another example of an MLTK smart workflow, designed to help improve the usability of the predictive capabilities in ITSI.

ServiceNow is one of the leading providers of IT Operations Management (ITOM) solutions, with a broad range of packages, designed to scale with your business as it grows. However, it can be a complex process understanding which solutions will be the best investment for your IT Operations, now and in the future.

What a high octane few months it has been on Ivanti Neurons for Spend Intelligence! With our first release in October last year our product teams took their first exciting step into solving the difficulties associated with managing the purchasing and delicate balance of cost optimization by combining visibility with targeted action.

At Ivanti, our highest priority is our customer. With that in mind, I thought it would be a good idea to share some research that my team and I have found valuable as we have migrated through the COVID period. The two pieces of Gartner research, highlighted below and linked to on our landing page below, really hit home at Ivanti so we wanted to share them with all of you.

To say that things have changed since March 2020 is so commonplace it’s becoming trite. Everybody knows that people have worked from home where possible. HR and IT functions have dovetailed as never before. The HR personnel are therefore likely to be working from home, but they have an additional pressure: they are supporting, and their managers are managing, teams they can’t see.