Operations | Monitoring | ITSM | DevOps | Cloud

January 2023

The Case for IT Remote Support in Education Institutions

A few years ago, the school’s technical support could still cope with its tasks. Help with technology in the classroom, maintenance of educational platforms, statistics, accounting – all these were difficult, but it was still possible to handle a few people and the IT department of the school. But the pandemic has shown how educational institutions, from elementary schools to universities and academies, need more time to be ready for large-scale work in the digital space.

Tools To Make Your Remote Work Presentation Better

As a remote worker, you might have to give presentations to your colleagues or your customers in the office. These presentations are usually made to demonstrate or explain something. As such, it is crucial that you not only make your presentation exciting but also easy to understand. A good presentation can help you make an impact, but a bad one will leave people confused or even uninterested in what you have to say. Here are some of the tools that will help improve your presentation skills.

Mobile: The Future is Declarative | Snack of the Week

With the introductions of Jetpack Compose and SwiftUI, developing native apps looks very similar to developing React Native or Flutter apps. Both React Native and Flutter have a declarative approach from the start, but with Android and iOS now joining the declarative bandwagon, we can see that the future of mobile development is declarative.

Infovista unveils NLA Cloud Platform to unify cloud-native network planning, testing and automated assurance and operations

Extends proven cloud platform to scale and integrate telco-specific data, automation and analytics across operators' network lifecycle to reduce CSPs' network operating costs and time-to-market of new services.

Attachments in Alloy Mobile Apps

As the saying goes, a picture is worth a thousand words. This is especially true when describing your problem to IT support. The good news is that Alloy mobile apps can since now handle attachments, including pictures and documents! Technicians and end-users can attach files when submitting issues or collaborating on tickets—in short, in all their daily operations. The new feature enables uploading an existing file from the device library and taking a picture immediately in the app.

5 Proven Ways to Better Protect Customer Data

Technology and innovation have made access to customer data a walk in the park for many businesses. In today’s world, access to customer data is one significant way businesses can provide services that their customers will find acceptable. It helps you provide personalized services and offer customers products and services they will find relevant, which will lead to increased sales conversion. But, unfortunately, most good things have their downsides, and access to customer data is not excluded.

Why You Need to Use Mobile Applications to Increase Business Efficiency

As more people continue to use smartphones, there is a surge in the need to develop mobile applications for businesses. Smartphones are changing how businesses interact with their customers and how customers look for products and services. They have transformed communication and made it part of day-to-day life. Doing so has brought a lot of changes in the market. Therefore, businesses must know how to take advantage of this evolution to increase efficiency, get more customers, and ensure growth.
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On-Premises vs Cloud MDM deployment: Key Differences between them

On-premises vs cloud MDM deployment With the rise of SaaS application management, mobile device management (MDM) services have gained popularity among IT professionals. Modern computing environments rely on the efficient use and provisioning of resources. But which one is right for your business: on-premise or cloud MDM deployment? While this may seem like a simple question, there are many factors that come into play when deciding which method to go with. This article discusses the differences between on-premises vs. cloud MDM deployment. It will also present examples, use cases, and pros and cons of these two deployment options.

Mattermost mobile v2 is now generally available

Mattermost mobile v2.0 is a major update to the iPhone and Android apps bringing support for multiple workspaces and intuitive navigation improvements so you can be more productive on the go. We began rolling out the update this week, so you simply need to update to the latest version of Mattermost in the Apple App Store or Google Play Store. The update will be coming to everyone by the end of January.

6 Strategic Reasons Why Businesses Need Remote IT Support

Why Remote IT Support: Many businesses across a variety of different sectors are choosing to outsource their technology needs through remote IT support. As a result, you tend to get quicker response times and sector-specific help when you work with remote teams. Additionally, remote work is highly attractive to a lot of skilled professionals, so you are much more likely to work with an expert in the field.

How Augmented Reality Can Change Physical Repair

Augmented Reality for Industry Repair When augmented reality emerged onto the scene, most people anticipated that it would primarily change consumer industries, like gaming. This idea was seemingly confirmed with the explosive popularity of Pokémon Go, the 2016 AR game that saw gamers capture virtual pokemon out in the real world, using only their phone. But some of the most powerful applications of augmented reality are in industry.

Android Geofencing Guide: Track & Secure Devices with AirDroid Business

Many of our customers have already embraced mobile transformation and are sending them out in the field to give employees better productivity. For instance, truck drivers now use Android devices for communication and managing their logistics delivery; health organizations use Android tablets to track the location and health status of patients.

How to handle Android exceptions and avoid application crashes

Let’s start by stating the obvious: an exception is a problem that occurs during the runtime of a program which disrupts its conventional flow and exception handling is the process of responding to an exception. In Android, not handling an exception will lead to your application crashing and you seeing the dreaded “App keeps stopping” dialog. This makes handling exceptions incredibly important, and let’s face it: no one is going to use an app that continually crashes.

Why do enterprises need to ensure now more than ever that their mobile applications are being tested

Consumers now have an incredible choice when it comes to applications, and their expectations of the experience is very high. It is, therefore, imperative that enterprises assure their applications are working 24/7, which can only be ensured via synthetic monitoring.

The A to Z of Devices You Can Remote Control

When most professionals hear the term “mobile device management,” they generally assume that an MDM can only remote control company-issued phones. Several years ago, this idea may have been accurate. But as the digital devices in our world have exploded in number, so, too, has the umbrella of what an MDM can remotely control. Now the right MDM can remote control practically any device with a screen and an interface.