After more than a year of remote work and video meetings, most people are ready to bid farewell to the days of collaborating with colleagues through their computer screens. Not so fast. The approaching end to the pandemic doesn’t mean an end to telecommunication as the primary form of workforce collaboration. According to a recent study: While some companies have embraced remote work as the new normal, most businesses are preparing for a hybrid workplace.
It is said that necessity is the mother of invention, but from necessity also comes innovation. If history has taught us anything, it’s that some of the biggest and best business transformations have arisen from tough times. Over the last year, unsurprisingly one area that has seen a tremendous upheaval is the idea of work and how businesses engage with their workforce.
Although IT teams are called upon to deliver a lot these days, I doubt many are being asked to solve the type of post-2020 (read: weird) hybrid work scenarios depicted below. IT support tends to stick to its ‘bread and butter,’ they focus on things like network connectivity, application performance, cybersecurity, or onboarding for new hires—to name just a few.