|
By Celeste Mottesi
NIS2 requirements range from Risk Management measures to business continuity insurance – and they must be effectively implemented by October 17, 2024, to avoid penalties. Since this is a cybersecurity framework, IT Asset Management (ITAM) can greatly help implement it.
|
By Kimberly Yánez
You are probably in the quest to find the best method to host your organization’s software and data. Out of all the options out there, a big part of the decision comes down to choosing between on-premise vs. cloud. Apart from asking yourself which of them fits the IT budget better and how much you need to worry about security, from a technical standpoint you also have to understand the types of management. The key difference lies in the ownership and control/monitoring of the IT infrastructure.
|
By Manuela Aggio
When it comes to ensuring regulatory compliance across companies, you have to be able to both simultaneously manage and coordinate adherence to different laws and regulations, and continually adapt your practice to changing scenarios as part of your ongoing tasks. In essence, robust compliance is fundamental to any organization's productivity and well functioning, but sometimes it can be hard for teams to thoroughly understand its relevance and importance.
|
By Manuela Aggio
There is no standard strategy when it comes to building and leading successful organizations. However, and particularly in tech, there are two big names that inevitably take center stage: innovation and adaptability. To help with this, Gene Kim, author of "Wiring the Winning Organization," has been studying high-performing technology organizations for many years, collecting a bundle of knowledge on the way.
|
By Kimberly Yánez
If your IT department works for a financial institution operating in Europe, you’ve come to the right place, since the Digital Operational Resilience Act (DORA) simplifies compliance and promotes a unified approach to managing IT risks, which is vital in an era of increasing cyber attacks. This legislation introduced by the European Union (EU) aims to standardize and enhance cybersecurity practices across financial entities, ensuring they can withstand, respond to, and recover from IT disruptions.
|
By Kimberly Yánez
If you're here, it's likely because you're an IT professional who wants to stay up-to-date on cybersecurity regulations and directives, especially if your organization operates within the European Union (EU). One important regulation to be aware of is the NIS2 Directive aka the second take of the Network and Information Security (NIS).
|
By Sophie Danby
If your organization is looking for guidance on IT Service Management (ITSM), there are many possible sources of help. Though some approaches are more popular than others, several ITSM frameworks can be useful to organizations. These procedures can be used alone or blended, so your organization can take what it needs from one or all of these ITSM best practice guidance bodies.
|
By Ariel Gesto
OpenAI's groundbreaking AI tool ChatGPT was officially launched on November 30th, 2022. However, it wasn't until the early months of 2023 that its impact truly began to ripple through the global consciousness. This transition from a novel technological release to a sensation that captivated the world was both rapid and remarkable. The metrics speak volumes: According to Similarweb, ChatGPT garnered around 266 million visits in December 2022.
|
By Kimberly Yánez
Root Cause Analysis (RCA) is the best way to find out what causes an issue in your IT operations (ITOps). In other words, it is a great versatile analysis method for corrective action that is inherent to the ITIL framework. It’s a comprehensive approach that all managers can appreciate. In the IT industry, this method is invaluable since its ability to swiftly and effectively address problems is what distinguishes proactive IT Service Management (ITSM).
|
By Marina Lammertyn
In the world of IT support, artificial intelligence (AI) has become a game-changer, revolutionizing how organizations handle tech issues. From streamlining ticketing systems to providing instant chatbot solutions, AI for IT support has proven its worth. We’ve already explored the various applications of ChatGPT for IT support, such as writing SOPs or quick email responses. Since then, AI has evolved non-stop, widely expanding its offering and capabilities for IT Service Management (ITSM).
|
By InvGate
IT support provides technical support and assistance to customers and end-users. A dedicated team of IT professionals provides it, and it is usually accessed via a help desk. As you can imagine, there are multiple benefits of providing IT support: Typically, there are five IT support levels or tiers, each with its own complexity and skills.
|
By InvGate
ISO 27001 is the globally recognized standard for Information Security Management. It uses a Risk Management approach to provide a framework for managing, controlling, and protecting privileged and sensitive information. The standard sets out the requirements for establishing, maintaining, implementing, and continually improving an organization's Information Security Management System (ISMS).
|
By InvGate
The IT infrastructure is the collection of hardware, software, and networks that maintain the operation and delivery of IT-managed services. Essentially, it's the backbone of any enterprise. Thus, a well-oiled tech infrastructure will positively impact customer service, employee productivity, and data center organization. The best way to manage it is through your IT Asset Management solution.
|
By InvGate
The InvGate Insight and ServiceNow integration enables you to add IT Asset Management capabilities to your service desk. Combining ITSM with ITAM functions comes with multiple benefits, including: If you want to integrate the two, just follow this step-by-step guide, and start managing your IT inventory with InvGate Insight from ServiceNow.
|
By InvGate
The InvGate Insight and Microsoft Intune integration enables you to add Intune as a discovery source to access more information on the Microsoft assets in your IT inventory right from our ITAM solution. For Microsoft Intune users, this means they can now incorporate all the devices they manage in that system (and their relevant information) into Insight, avoiding having to go back and forth between platforms and centralizing operations.
|
By InvGate
An IT budget is a defined plan for a period related to hardware, software, and other IT service costs. It is a financial plan or allocation of funds that an organization sets aside to cover IT expenses, planning, and investments. This document is vital to the overall organizational budget, reflecting the resources committed to IT service delivery. Having a well-planned IT budget plan will help you.
|
By InvGate
Software and hardware acquisition is the first stage of the IT asset lifecycle and should be done cost-effectively and organized. To achieve that, you must set in place a well-defined procurement process. With it, you'll have a unified and normalized inventory that lets you know your IT assets in stock and their location, thus providing reliable insights on what you need to purchase and what is vacant or can be relocated.
|
By InvGate
Standard Operating Procedures (SOPs) are a great way to standardize your workflow process and make the end-user experience more cohesive. Here, we decided to provide you with an SOP example for ITAM so that you can streamline your ITAM strategy and monitor your IT assets throughout their lifecycle. An IT Asset Management SOP helps you: See how to create standard operating procedures for your ITAM processes in this video!
|
By InvGate
Warranty Management systematically administers warranties and maintenance contracts for an organization's hardware assets. This practice is also crucial to hardware maintenance and your IT budget since keeping a constant eye on them will contribute to using them when needed (instead of paying for fixes). Now, checking warranties manually leaves too much room for human error. But once again, automation saves the day.
|
By InvGate
IT Asset Management (ITAM) is the process of planning and managing the entire lifecycle of all IT assets. In other words, it's the framework that allows organizations to keep track of all their software and hardware from acquisition to disposal, ensuring that nothing falls through the cracks and that they don't waste money in the meantime. The primary goal of ITAM is to optimize the value of an organization's IT investments while minimizing the risks associated with their use.
- May 2024 (7)
- April 2024 (12)
- March 2024 (9)
- February 2024 (7)
- January 2024 (10)
- December 2023 (7)
- November 2023 (9)
- October 2023 (10)
- September 2023 (19)
- August 2023 (13)
- July 2023 (17)
- June 2023 (19)
- May 2023 (15)
- April 2023 (13)
- March 2023 (8)
- February 2023 (5)
- January 2023 (10)
- December 2022 (7)
- November 2022 (12)
- October 2022 (14)
- September 2022 (10)
- August 2022 (25)
- July 2022 (31)
- June 2022 (16)
- May 2022 (22)
- April 2022 (13)
- March 2022 (13)
- February 2022 (5)
- January 2022 (4)
- December 2021 (3)
- November 2021 (3)
- October 2021 (1)
- September 2021 (1)
- March 2020 (5)
- May 2019 (1)
- April 2019 (1)
- March 2019 (1)
From SME to large enterprises, InvGate improves IT support efficiency and customer experience with an integrated Service and Asset Management platform.
InvGate Insight, InvGate Manage, and InvGate Service are complementary IT management offerings designed to simplify and make life at work easier. Whether you need to offer IT support, to manage IT services, to manage IT assets, or all three, InvGate is here to help.
It’s our mission to help our customers help their customers, through solutions designed to optimize service delivery and support across all areas of business. Our technology is driven by customer needs – where ITSM and ITAM best practices meet these needs in a practical and affordable way.
Our Products:
- InvGate Service Desk: Improve IT operations through workflow, automation, knowledge management, self-service, and advanced analytics capabilities.
- InvGate Insight: Bring together asset data and information from across all of your organization´s technology domains.
- InvGate Assets: Track and manage all IT hardware and software assets in a centralized and automated way.
Your Gateway For Better IT.