Operations | Monitoring | ITSM | DevOps | Cloud

August 2023

Using generative AI to improve customer support

We’ve all been there: at that frustrating moment when you have a problem or an urgent need and the customer support line is busy. Endless searching for answers turns up nothing that matches your predicament. That’s the friction ServiceNow teams are diving into headfirst to provide each of our customers satisfactory answers with promptness that matches the urgency they feel. Generative AI is helping the teams improve customer support at a rapid pace.

Get familiar with "Rusty" kernel programming in Ubuntu Lunar Lobster

The Linux kernel has recently introduced the Rust programming language as an alternative to C for creating kernel modules. Rust is a strongly, statically typed programming language with a focus on memory safety features which produces extremely compact executable code. These properties, paired with its good tooling, make Rust a natural choice for creating many types of kernel modules, including device drivers, network protocols and filesystems.

A better Grafana OnCall: web-based scheduling, mobile app, email support

Does anyone really enjoy being on-call? That looming dread over what could go wrong? The alarms in the middle of the night when everything does in fact go wrong? Of course not! But that doesn’t mean on-call shifts need to be a giant bundle of anxiety and exhaustion. This is something near and dear to our hearts at Grafana Labs, since the majority of our engineers participate in on-call shifts.

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Serverless Elasticsearch: Is ELK or OpenSearch Serverless Architecture Effective?

Here's the question of the hour. Can you use serverless Elasticsearch or OpenSearch effectively at scale, while keeping your budget in check? The biggest historical pain points around Elasticsearch and OpenSearch are their management complexity and costs. Despite announcements from both Elasticsearch and OpenSearch around serverless capabilities, these challenges remain. Both of these tools are not truly serverless, let alone stateless, hiding their underlying complexity and passing along higher management costs to the customer.

SMTP Monitoring Uncovered: How Does It Work?

SMTP, which stands for Simple Mail Transfer Protocol, is a crucial component in the world of email communication. It’s a protocol used within the TCP/IP suite that facilitates the sending and receiving of email. SMTP is commonly used by a range of email clients such as Gmail, Outlook, Apple Mail, and Yahoo Mail. As of 2023, the number of daily worldwide emails reached an astounding 4.26 billion worldwide.

Pagerduty Pricing:10 Reasons Alertops Value Your Money

Customers are not sure exactly which features they need to use when they sign up. After using PagerDuty, they discover they need to upgrade to another plan to get some features that they need. When compared to PagerDuty Pricing, AlertOps pricing plans are simpler and less confusing.

10 Reasons AlertOps is the Preferred PagerDuty Competitor

PagerDuty recently made changes to their pricing plans by moving rules-based noise suppression features out of their Professional Plan into the Event Intelligence add-on module. AlertOps includes rules-based noise suppression features beginning in the Premium Plan. AlertOps plans offer more competitive noise suppression features vs PagerDuty plans.