Operations | Monitoring | ITSM | DevOps | Cloud

June 2023

The power of generative AI for retail and CPG

The retail and consumer packaged goods (CPG) industry has undergone significant transformations due to advancements in technology. Technological innovations have reshaped various aspects of the industry, including customer engagement, inventory optimization, and supply chain management. These innovations have helped drive digital transformation, improve operational efficiency, enhance the customer experience, and promote sustainability.

HEAL's vital AIOPS features

Artificial intelligence (AI) is one of the hottest topics in the world today, there are so much potential for this technology to help all sorts of Enterprise challenges. HEAL has been a leader in leveraging AI to help IT operations management for years. Our customers include some of the largest banks to the largest telcos in the world, working with them has enabled us to strengthen the AI in our core product to address many of the challenges faced by corporations large and small.

Top 8 Emerging Technology Trends for 2023

The state of technology is always changing. We are seeing new technological developments every day as a result of several things, such as improvements in research and development, the introduction of new goods and services, and modifications in customer preferences and requirements. The rapid development of artificial intelligence (AI) and machine learning is only one instance of how technology is evolving daily. These technologies are being utilized to increase productivity and decision-making across a range of sectors, including healthcare, banking, and retail.

Billy Beane Shows How AI Can Give You a Competitive Edge

As general manager of the Oakland Athletics, Billy Beane applied statistical analysis (also known as sabermetrics) to the evaluation of baseball players, which enabled the team to excel in the 2020 season. Beane was the subject of Michael Lewis’s book “Moneyball,” which was made into a movie starring Brad Pitt as Beane.

ChatGPT: Friend or Foe? Protect your dev team from the Dark Side!

It’s no surprise that AI is rapidly becoming the most powerful tool for developers. The ease of use and accuracy of such tools can even generate code snippets for a website written entirely on a napkin! While the potential of AI is exciting, it is crucial to address the potential vulnerabilities that bad actors can exploit within AI systems.

Autonomous Testing: The Top 5 Tools and Their Benefits

Software testing is a rapidly evolving landscape where automation has replaced traditional manual practices significantly in recent years. Artificial intelligence (AI) and machine learning (ML) advancements introduced a groundbreaking approach to software testing known as autonomous testing. This article aims to provide a comprehensive guide on autonomous testing tools, highlighting their benefits, and the top tools available.

Hyperscaling open-source AI: How small teams can out-innovate big tech

Mattermost CEO Ian Tien speaks at Collision 2023 in Toronto about hyperscaling Hyperscale happens during technology transitions. Open-source innovation in generative AI – now available to every developer in the world – is outpacing tech giants on critical fronts. Join Mattermost co-founder and CEO Ian Tien to discover how startups can use open source to accelerate awareness, build community, reach target buyers, and sail past competitors.

Introducing the Mattermost OpenOps sandbox for GenAI

OpenOps is an open source, AI-enhanced chat collaboration sandbox to accelerate the responsible evaluation of generative AI models applied to real-world workflows. Use OpenOps to connect a local Mattermost instance with Microsoft Azure AI, OpenAI, and LLMs from Hugging Face and explore AI with full data control in a multi-user pilot for your team.

Unleash the Potential of Your Log and Event Data, Including AI's Growing Impact

In this Techstrong Learning Experience, Techstrong Research GM Mike Rothman and André Rocha, VP Product & Operations from ChaosSearch, will share insights from a recent Techstrong audience poll on this topic, and discuss the most pressing challenges and solutions, including the inevitable and significant impact of Generative AI.

How to Use Generative AI for Knowledge Management

In the blog “How Generative AI Can Benefit Knowledge Management”, we looked at the benefits of AI to knowledge management to enhance the quality, automating the creation of content and enabling more engaging content. In enabling generative AI to become part of the knowledge management framework introduces concerns about accuracy, data bias, privacy and security. Now, it’s time to look at how we can make it work well together...

The Unplanned Show, Episode 3: LLMs and Incident Response

A software engineer, a data scientist, and a product manager walk into a generative AI project… Using technology that didn’t exist a year ago, they identify a customer pain point they might be able to solve, build on teammates’ experience with building AI features, and test how to feed inputs and constrain outputs into something useful. Hear the full conversation here.

Relativity uses Elasticsearch and Azure OpenAI to build futuristic search experiences, today

Elasticsearch® has been used by developers to build search experiences for over a decade. At Microsoft Build this year, we announced the launch of Elasticsearch Relevance Engine™ — a set of tools to enable developers to build AI-powered search applications. With generative AI, large language models (LLMs), and vector search capabilities gaining mindshare, we are delighted to expand our range of tools and enable our customers in building the next generation of search apps.

Cyberattack Prevention with AI

Cyberattack prevention involves proactive steps organizations take to protect their digital assets, networks, and systems from potential cyber threats. Preventive measures, such as a combination of best practices, policies, and technologies, are employed to identify and mitigate security breaches before they can cause significant damage.

Revolutionizing Homework with Technological Innovations: The Future of Learning

Hey there! Are you tired of the same old homework routine? Well, get ready to be blown away because the future of learning is here, and it's all about revolutionizing homework with technological innovations! Imagine a world where assignments are interactive, personalized, and captivating.

Open Source MLOps on AWS

With the rise of generative AI, enterprises are growing their AI budgets, looking for options to quickly set up the infrastructure and run the entire machine learning cycle. Cloud providers like AWS are often preferred to kick-start AI/ML projects as they offer the computing power to experiment without long-term commitments. Starting on the cloud takes away the burden of computing power, reducing start-up time and cost and allowing teams to iterate more quickly.

The generative AI societal shift

Once upon a time, not so long ago, the world was a different place. The idea of a "smartphone" was still a novelty, and the mobile phone was primarily a tool for making calls and, perhaps, sending the occasional text message. Yes, we had "smart" phones, but they were simpler, mostly geared toward business users and mostly used for, well, phone stuff. Web browsing? It was there, but light, not something you'd do for hours.

How to observe your TensorFlow Serving instances with Grafana Cloud

The world of AI and machine learning has evolved at an accelerated pace these past few years, and the advent of ChatGPT, DALL-E, and Stable Diffusion has brought a lot of additional attention to the topic. Being aware of this, Grafana Labs prepared an integration for monitoring one of the most used machine learning model servers available: TensorFlow Serving. TensorFlow Serving is an open source, flexible serving system built to support the use of machine learning models at scale.

How Generative AI Can Benefit Your Knowledge Management

There has been growing interest in the capabilities of generative AI since the release of tools like ChatGPT, Google Bard, Amazon Large Language Models and Microsoft Bing. With the hype comes concerns about privacy, PII, security and, even more importantly, accuracy. And rightly so. Organizations are treading cautiously with their acceptance of generative AI tools, despite seeing them as a game changer.

Top Trends in DevOps - ChatGPT

The world of DevOps is constantly evolving and adapting to the needs of the software development industry. With the increasing demand for faster and more efficient software delivery, organizations are turning to modern technologies and practices to help them meet these challenges. In a series of articles on the Kublr blog, we will take a look at some of today’s top DevOps trends.

Impact of AI on IT Operations

The rise of Artificial Intelligence in every domain is very apparent, and as a result, the impact of AI on IT operations needs to be comprehended by one and all. AI, or artificial intelligence, is a field of computer science that focuses on developing intelligent machines that can perform tasks that typically require human intelligence and decision-making. But what exactly are IT operations?

Five worthy reads: Generative AI can revolutionize healthcare-but is there a catch?

Five worthy reads is a regular column on five noteworthy items we’ve discovered while researching trending and timeless topics. This week we are exploring how generative AI can change the future of healthcare. Step into the world of generative AI, the fascinating field of AI that’s got everyone in the healthcare industry buzzing.

Unleashing the Potential: Exploring the Impact of Artificial Intelligence (AI) in Education

Discover the transformative role of artificial intelligence (AI) in education, revolutionizing the learning experience for both students and educators. Explore how AI enhances access to information, provides personalized feedback, and empowers learners through smart learning apps.

Improving LLMs in Production With Observability

Quickly: if you’re interested in observability for LLMs, we’d love to talk to you! And now for our regularly scheduled content: In early May, we released the first version of our new natural language querying interface, Query Assistant. We also talked a lot about the hard stuff we encountered when building and releasing this feature to all Honeycomb customers. But what we didn’t talk about was how we know how our use of an LLM is doing in production!

AI vs. AI: The Future of Cyber Security Podcast Ep. 14

Welcome to Security Insights: where best-practice cybersecurity meets the real-world risks, workplaces, and roadblocks you face every day. Join Chris Goettl, head of Endpoint Security Product Management, and Ashley Stryker, your cybersecurity "rubber duck", as they review the security strategies and tactics that truly matter to the information security teams protecting organizations, agencies, and businesses like yours.
Featured Post

The Top 5 Trends on SRE Leaders' Minds in 2023: Insights from a Seasoned Executive

I've spent most of my career trying to solve big problems for people. In the early days at New Relic, we were trying to help people scale their systems based without compromising on performance, cost, or the customer experience. Not an easy feat but we gave them a solution that allowed them to accomplish their goals. The key was religiously listening to our customers talk about their wants, needs, hopes and fears. While I am rarely the smartest person in the room, which my partner rarely misses a chance to lovingly remind me, I always do my best to listen to what the brilliant folks in my sphere are talking about.

Almaden Brings the Power of Generative AI to Collective IQ®, Revolutionizing Digital Employee Experience

Almaden Inc is excited to super-charge Collective IQ®, a game-changing Digital Employee Experience solution, with the power of Generative AI. Collective IQ® revolutionizes the way organizations optimize their digital workplaces, providing unparalleled insights, support, and automation.

Scaling Business Operations with Intelligent Automation

In today's ever-evolving business landscape, the demand for operational efficiency and productivity is a constant factor. It's become clear that traditional approaches to business operations often fail to meet these demands, prompting businesses to seek out innovative solutions. One such solution that has emerged in the digital age is Intelligent Automation (IA).

ServiceNow extends generative AI to self-service experiences

Hot on the heels of the ServiceNow® Generative AI Controller and Now Assist for Search product announcements, I’m excited to announce our latest generative AI product: Now Assist for Virtual Agent. It builds on ServiceNow’s strategy to embed generative AI across the Now Platform® by helping to enable truly conversational self-service experiences.

How to Use AI Tools and Software to Boost Your SEO Growth

Search engine optimization is essential for any website because it is effective. It can attract 300% more traffic than social media. This can be a deal breaker for many pages to draw more potential clients to their product or service. Today, countless tools and software are in the market, all set toward helping people boost their SEO growth. A lot of them incorporate AI tech to deliver on their campaigns.

Unlocking the Potential of AI: ServiceNow's Blueprint for the Future of Work

Artificial Intelligence (AI) is revolutionizing the business landscape, offering immense potential to transform organizations into exponential enterprises. ServiceNow, recognized as the "engine of the enterprise," envisions a future of work where AI-powered solutions automate processes, enhance decision-making, and extract valuable insights from data.

Simplifying Everyday Network Management: How AI is Changing the Game

Artificial Intelligence (AI) is the current buzz word in IT with AI promoted as the magic ingredient for improving business performance across a wide range of areas. But how, specifically, does AI enhance Network Management? The idea that computers can manage themselves is nothing new.

Challenges and Guidelines for Generative AI in companies

In today’s rapidly evolving technological landscape, companies continue to explore ways to innovate and stay ahead of the competition. One of the most promising technologies available today for companies is Generative AI, which helps automate creative tasks that were previously only possible through human intervention. The use of Generative AI in companies has grown rapidly over the years due to its numerous benefits such as increased productivity and efficiency while minimizing costs.

From Fear to Fandom: How Resolve's OpenAI/ChatGPT Translate Code Benefits IT Teams

The rollout of new technology can come with hesitation and even fear, and generative AI is no different. The New York Times in February 2023 dubbed the popularity of ChatGPT a “phenomenon” that started an AI arms race – one that wasn’t exactly welcomed by news writers, marketing agencies, or business leaders.

3 themes from Sapphire 2023

SAPPHIRE 2023 marked another significant milestone, leaving a lasting impression in the books. Returning to the Orlando Convention Center, the event had that ‘SAP energy’ we’re used to as thousands of like minded individuals congregated to exchange experiences, delve into SAP's upcoming plans, and foster valuable connections. Going beyond the walls of the convention center, SAPPHIRE extended its reach into the surrounding areas of Orlando.

Generative AI in financial services: The role of the Elasticsearch Relevance Engine

Generative artificial intelligence (GAI) is undoubtedly one of the biggest trends across industries in 2023. In a recent survey, almost two-thirds of executives believe generative AI will have a high or extremely high impact on their organization in the next three to five years. Executives anticipate spending the next 6–12 months focused on increasing their understanding of how generative AI works, evaluating internal capabilities, and investing in generative AI tools.

Leveraging SCOM-AI GPT for Enhanced Citrix Monitoring at SCOMathon 2023

As a proud sponsor of SCOMathon 2023, GripMatix had the opportunity to showcase the application of SCOM-AI GPT, which integrates your SCOM alerts with ChatGPT, with our existing SCOM Management Packs for monitoring Citrix. The session titled 'Going Beyond Citrix Director with MetrixInsight, SCOM, and SCOM-AI GPT' demonstrated the potential of these combined technologies in enhancing Citrix monitoring beyond the capabilities of Citrix Director.

Generative AI for the PagerDuty Operations Cloud

When it comes to keeping your business’s lights on, you need to manage and orchestrate your operational activities, prioritize high-impact and urgent work, and maintain day-to-day precision. Trust is paramount during mission-critical, time-sensitive crisis response and the narrow margin for error means there is little room and low acceptance for generative AI hallucinations or false positives.

Business benefits of artificial intelligence in retail

The retail industry is going through a period of major upheaval. AI is transforming the landscape at a rapid pace. Grand View Research evaluated the market value at USD 5.79 billion in 2021 and this is expected to grow at a 23.9% compound annual growth rate (CAGR) from 2022 to 2030. For retailers, this translates into a need to adapt to an entirely new paradigm of customer expectations.