Operations | Monitoring | ITSM | DevOps | Cloud

July 2023

Navigating the Path of AI-based Customer Helpdesk Software: Challenges, Benefits & Features

Customer support has always been a critical aspect of any business’s success. With customers expecting quick, efficient, and personalized assistance, companies are continuously seeking ways to improve their support systems. Enter AI-based customer helpdesk software, a revolutionary solution that combines the power of artificial intelligence and machine learning to transform the customer support landscape.

Flatten the SPL Learning Curve: Introducing Splunk AI Assistant for SPL

At.conf23, we announced the preview release of Splunk AI Assistant - Splunk's first offering powered by generative AI. This app offers an intuitive and easy-to-use chat experience to help you translate a natural language prompt into SPL query that you can execute or build on, all within a familiar Splunk interface. Splunk AI Assistant also explains what a given SPL query is doing in plain English with a summary as well as a detailed breakdown of the query.

Shaping the Future of ITSM with AI-Enabled Collaborative Workspace

In this interconnected business landscape, communication and collaboration are paramount for organizations to be competitive. That’s why the role of AI-enabled collaborative workspaces in ITSM cannot be understated. As the demand for seamless, proactive, and contextual IT services grows, organizations must capitalize on their potential to stay ahead of the curve.

Start using GPT-4 and local models with the open source OpenOps framework

Organizations — particularly those with high security and compliance requirements — need a customizable way to explore and innovate with artificial intelligence and other new technologies. This is why we’re happy to introduce OpenOps, an open source platform designed to help organizations experiment with AI in a secure environment they control. OpenOps is a framework of several tools that enables you to test open source AI models in a sandbox.

AI-Powered Ticket Automation: All You Need To Know

With advancements in technology, the integration of AI ticketing systems and automated ticketing systems has revolutionized the way organizations manage their ticketing processes. In this blog, we will delve into the world of AI-powered ticket automation, exploring its benefits, features, and how it can transform your business.
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The Role Of Software Asset Management In Cybersecurity Preparedness

In this article, we explore the critical role Software Asset Management plays in cybersecurity preparedness. As the threat landscape continues to evolve and malicious actors become more adept at exploiting vulnerabilities, it is essential to take a proactive approach to protect your business and its valuable assets. Our experts delve into the benefits of implementing software asset management strategies, the risks associated with neglecting it, and what you can do to optimize your cybersecurity preparedness.

Lessons learned from integrating OpenAI into a Grafana data source

Interest in generative AI and large language models (LLMs) has exploded in popularity thanks to a slew of announcements and product releases, such as Stable Diffusion, Midjourney, OpenAI’s DALL-E, and ChatGPT. The arrival of ChatGPT in particular was a bellwether moment, especially for developers. For the first time, an LLM was readily available and good enough that even non-technical people could use it to generate prose, re-write emails, and generate code in seconds.

We used GPT-4 during a hackathon-here's what we learned

We recently ran our first hackathon in quite some time. Over two days, our team collaborated in groups on various topics. By the end of it, we had 12 demos to share with the rest of the team. These ranged from improvements in debugging HTTP request responses to the delightful “automatic swag sharer.” Within our groups, a number of us tried integrating with OpenAI’s GPT to see what smarts we could bring to our product.

The Future of SEO: 6 Technology Trends Shaping Business Visibility

Search engine optimization (SEO) is no longer limited to traditional techniques like keyword research, content marketing, and link building. As technology continues to evolve, so too does SEO. The future of SEO lies in emerging technologies transforming how businesses increase their online visibility. By understanding how each trend works and leveraging its power for your business's benefit, you can stay ahead of the competition and ensure your website remains highly visible on SERPs for years.

OpenOps is Available! Start Experimenting with Open Source AI

What is OpenOps? OpenOps is an open source framework for applying generative AI to workflows in a safe and responsible way. The advantages of OpenOps are: In this video, you'll learn how to set up OpenOps and start experimenting with AI on your local machine. Andrew Zigler, our Developer Advocate, will walk you through the steps and show you how the Mattermost plugin can be used to summarize calls, threads, and channels to facilitate new workflows.

D2iQ's Groundbreaking AI Chatbot Levels the Kubernetes Skills Gap

D2iQ has introduced an AI assistant that helps organizations resolve problems more quickly and easily, including coding errors and system failures. The new DKP AI Navigator can help reduce the duration and cost of system and application bottlenecks, misconfigurations, and downtime, and ultimately help organizations overcome the Kubernetes skills gap.

Why a hyperautomation strategy requires upskilling workers

In a fast-evolving world, adopting a hyperautomation strategy is the best way to future-proof your workplace. But how does hyperautomation affect your workforce, and what will it mean for the future of your business? Hyperautomation is the combination of intelligent technologies to expand automation. It incorporates AI, machine learning, robotic process automation (RPA), integration, document processing, and more.

Discover the Future of Customer Support: AI Helpdesk! Infraon

Are you looking for ways to transform your customer service? In today's video, we unveil the incredible potential of AI Helpdesk software and how it's reshaping the way businesses provide exceptional customer support. Join us as we delve into the concept, benefits, and features of AI Helpdesk. Get ready to be amazed by the seamless automation of repetitive tasks, lightning-fast response times, and unparalleled user satisfaction achieved through AI-powered chatbots and virtual assistants.

Enable AI powered IT operations without any hassles

In this digital era, with the explosion of data and increasing complexity of IT infrastructures, organizations are struggling to manage their IT operations. By leveraging the cumulative power of AI and ML, AI for IT operations (AIOps) can ease the burden and help enterprises achieve a proactive operational state.

The promise - and the perils - of GitHub Copilot

There’s been a lot of talk about GitHub Copilot recently, loudly touted as Your AI pair programmer. According to GitHub, Copilot for Business brings the power of generative AI to engineering teams, accelerating the speed of software development and innovation. At the back end is OpenAI Codex, a modified version of the GPT-3 Large Language Model (LLM) used in ChatGPT. At the front end it integrates with code editors like Visual Studio and JetBrains to automatically generate code.

AWS AI: Introduction to Amazon SageMaker, Amazon Rekognition, and Amazon Comprehend

Artificial intelligence (AI) and machine learning (ML), ever-evolving fields that are subtly and stunningly transforming our world, are now firmly rooted in most aspects of the current tech landscape and business processes. Their growth is exponential, and their effects are largely positive – fostering business endeavors, enhancing our quality of life, and shaping how we live, work, and interact.

AI Unleashed: Revolutionizing Government Processes with Ask Sage and Mattermost

AI will soon take over laborious and tedious tasks, opening new frontiers for impact and innovation. In that transition, many government workflows and processes could be disrupted or even rendered obsolete. How can organizations prepare for the changes to come? Join the founders of Ask Sage, Inc. and Mattermost, Inc. to learn about the state-of-the-art in collaborative AI technologies and applications, from automating compliance monitoring and streamlining software development to accelerating procurement request workflows and more.

What Does AI Mean for MSPs and IT Service Management?

Last month, at N-able’s Empower partner event in Prague, Chief Security Officer, Dave MacKinnon conducted a roundtable with executives from MSPs from the UK, Germany, Poland, and South Africa. The topic centered around artificial intelligence (AI) and initiated dialogue around whether they were planning to embrace AI and their concerns around the impact it could have on technology as a whole. After the event, I sat down with Dave to discuss some of the insights gained from the roundtable.

Making Sense: AI Effect, Red Hat Ruckus, Monoliths vs. Microservices

Each day the news assails us with a jumbled wave of trends, hype, provocative claims, and skirmishes. From news venues around the globe, the D2iQ brain trust is called upon to provide insights and commentary to help make sense of the hot topics and controversies affecting the cloud-native and Kubernetes communities.

The AI Boom Will Drive up Data Center Costs and the Need for Control

Data centers are the backbone of the digital economy, hosting the servers, networks, and software that power the internet and cloud services. Data centers consume a lot of electricity, accounting for about 1% of the global energy demand in 2019. As AI becomes more widespread and complex, data centers will need to upgrade their hardware and infrastructure to meet the growing demand for AI processing. This will increase the cost of operating data centers in several ways.

Celebrating Artificial Intelligence Day: The role of AIOps in today's IT environments

In the ever-changing world of IT and digitalization, we’ve all probably pondered the same thought at least once: “Can AI ever replace me?” An example is the Tom and Jerry cartoon episode with the robot cat meant to replace Tom. Another is the video game Detroit: Become Human that navigates a world where self-aware androids surpass humans in intelligence. Fiction aside, we’re already seeing AI’s true capabilities with tools like Chat GPT and Bard.

What does the future of AI hold in store?

On 16 July the world celebrates International Artificial Appreciation Day. In the previous century, science fiction often covered topics and inventions that are now closer to science fact, such as humanoid robots. In the 50s, artificial intelligence met both great successes, including algorithm development, and big failures, caused by compute power constraints.

Large language models (LLMs): what, why, how?

Large language models (LLMs) are machine-learning models specialised in understanding natural language. They became famous once ChatGPT was widely adopted around the world, but they have applications beyond chatbots. LLMs are suitable to generate translations or content summaries. This blog will explain large language models (LLMs), including their benefits, challenges, famous projects and what the future holds.

The Unplanned Show, Episode 4: Sriram Subramanian on Responsible Generative AI

Generative AI is a rapidly-evolving ecosystem with a lot of attention. In this episode, Dormain Drewitz asks Sriram Subramanian about the main challenges to responsibly implement generative AI, including content that’s harmful, inaccurate or violates privacy or security standards. Sriram discusses Microsoft’s 6 tenets to responsible generative AI, as well as the notion of shared responsibility between platform providers and foundational LLMs and the developers and data engineers building on top. Sriram also answers questions about where to get started safely with generative AI and shares his framework for identifying opportunities to add value.

The Best AI Chatbots in 2023

In today’s rapidly evolving technological landscape, artificial intelligence (AI) has become a driving force behind transformative advancements. One area where AI has made significant strides is in the realm of chatbots. These intelligent virtual agents are revolutionizing the way businesses interact with their customers, providing seamless and personalized conversational experiences across various messaging channels.

Unleash the true power of AIOps with BigPanda New Generative AI

IT response teams find themselves battling against an overwhelming onslaught of incidents. Frustratingly long response times, challenges with prioritization, and the relentless pursuit of root cause are formidable adversaries that test even the most skilled teams. I remember customers’ electrifying anticipation with AI and automation a decade ago. They hoped AI could be used to instantly decode the business impact of incidents and automation to respond to incidents without human intervention.

AI: How to Avoid Any Pitfalls in Applying It to Your Business

Artificial Intelligence (AI) can analyse large datasets, automate mundane tasks, and improve business decision-making processes. AI-powered demand forecasting and planning can be used to streamline the buying process, manage in-season markdowns more effectively, and provide accurate demand forecasts - all of which ultimately translate into stronger margins.

What is AI Helpdesk?

In today’s digital era, businesses constantly seek innovative ways to provide exceptional customer support. One solution that has gained significant traction is AI Helpdesk software. AI Helpdesk revolutionizes customer service and enhances agent productivity by harnessing the power of artificial intelligence (AI) technologies, such as machine learning and natural language processing (NLP).

Chaos AI Assistant (AWS Security Lake Analysis)

Now you can actually have a conversation with your data! The Chaos AI Assistant is a breakthrough feature that elevates log and event data analytics. Seamlessly integrating with the ChaosSearch Platform, it utilizes AI and Large Language Models (LLMs), enabling you to talk to your data to unveil actionable insights.

Chaos AI Assistant (Security Overview)

Now you can actually have a conversation with your data! The Chaos AI Assistant is a breakthrough feature that elevates log and event data analytics. Seamlessly integrating with the ChaosSearch Platform, it utilizes AI and Large Language Models (LLMs), enabling you to talk to your data to unveil actionable insights.

Chaos AI Assistant (Security Analysis via Chain of Thought)

Now you can actually have a conversation with your data! The Chaos AI Assistant is a breakthrough feature that elevates log and event data analytics. Seamlessly integrating with the ChaosSearch Platform, it utilizes AI and Large Language Models (LLMs), enabling you to talk to your data to unveil actionable insights.

Chaos AI Assistant (Social Media Sourcing)

Now you can actually have a conversation with your data! The Chaos AI Assistant is a breakthrough feature that elevates log and event data analytics. Seamlessly integrating with the ChaosSearch Platform, it utilizes AI and Large Language Models (LLMs), enabling you to talk to your data to unveil actionable insights.

Chaos AI Assistant (Security Analysis)

Now you can actually have a conversation with your data! The Chaos AI Assistant is a breakthrough feature that elevates log and event data analytics. Seamlessly integrating with the ChaosSearch Platform, it utilizes AI and Large Language Models (LLMs), enabling you to talk to your data to unveil actionable insights.

Chaos AI Assistant (Business Analysis)

Now you can actually have a conversation with your data! The Chaos AI Assistant is a breakthrough feature that elevates log and event data analytics. Seamlessly integrating with the ChaosSearch Platform, it utilizes AI and Large Language Models (LLMs), enabling you to talk to your data to unveil actionable insights.

Chaos AI Assistant - General Overview (Search + SQL + Conversational)

Now you can actually have a conversation with your data! The Chaos AI Assistant is a breakthrough feature that elevates log and event data analytics. Seamlessly integrating with the ChaosSearch Platform, it utilizes AI and Large Language Models (LLMs), enabling you to talk to your data to unveil actionable insights.

Chaos AI Assistant (Business Analysis)

Now you can actually have a conversation with your data! The Chaos AI Assistant is a breakthrough feature that elevates log and event data analytics. Seamlessly integrating with the ChaosSearch Platform, it utilizes AI and Large Language Models (LLMs), enabling you to talk to your data to unveil actionable insights.

ChaosSearch AI Assistant | Starting a Conversation With Your Data

Now you can actually have a conversation with your data! The Chaos AI Assistant is a breakthrough feature that elevates log and event data analytics. Seamlessly integrating with the ChaosSearch Platform, it utilizes AI and Large Language Models (LLMs), enabling you to talk to your data to unveil actionable insights.

Chaos AI Assistant (CloudTrail Analysis)

Now you can actually have a conversation with your data! The Chaos AI Assistant is a breakthrough feature that elevates log and event data analytics. Seamlessly integrating with the ChaosSearch Platform, it utilizes AI and Large Language Models (LLMs), enabling you to talk to your data to unveil actionable insights.

8 Important Things You Should Know About The Tech Used In The Food Industry

Are you curious about the technology that powers the food industry? From farm to fork, the use of cutting-edge tech has revolutionized how we produce, process, and consume our favorite meals. Whether you're a food enthusiast, a health-conscious individual, or simply intrigued by the latest innovations, understanding the role of technology in the food industry is vital. In this blog post, we'll explore eight important things you should know about the tech used in the food industry.

How Technological Advancements Transform Hiring Processes and Decisions

Technology has forever changed the landscape of businesses, especially in terms of HR practices. From hiring to onboarding and beyond, technological advancements have drastically altered the way companies develop their teams and make decisions. Automated technologies can help streamline processes, improve accuracy around evaluating job candidates, simplify communication and collaboration between colleagues globally-the list goes on! To better understand how technology influences human resources today and into the future, let's take a closer look at how far it has come already in transforming different stages within the typical hiring process.

Chatbots vs. Conversational AI: What's the Difference?

Chatbots are computer programs designed to simulate human conversations through textual or auditory means. They are typically rule-based and follow predefined scripts to respond to user inputs. While chatbots excel at providing basic information and handling simple inquiries, they often lack true conversational abilities and struggle to understand complex user intents. Examples of companies utilizing chatbots include customer support bots on websites and messaging platforms.

ServiceNow's AI Solutions | Exponential Enterprise Growth | iOPEX

Artificial Intelligence (AI) is revolutionizing the business landscape, offering immense potential to transform organizations into exponential enterprises. ServiceNow, recognized as the "engine of the enterprise," envisions a future of work where AI-powered solutions automate processes, enhance decision-making, and extract valuable insights from data.

Revolution of Generative AI in IT OPS

In recent years, the field of Information Technology Operations (ITOPS) has witnessed a revolutionary transformation with the advent of Generative Artificial Intelligence (AI). This cutting-edge technology has brought about significant changes in how IT operations are managed and has proven to be a game-changer for businesses worldwide. In this blog post, we will explore the revolution of Generative AI in ITOPS, its impact, benefits, and the prospects it holds.

GitOps the Planet #15: AI Comes to Kubernetes with Alex Jones

The first real application for AI and LLMs has come to Kubernetes in the form of K8sGPT, a cli that can be used to help operators understand exactly what's going on with their clusters. Our guest, Alex Jones, is the creator of K8sGPT and we'll talk about how the project started, where it's seeing the biggest uses, and where AI will impact DevOps in the future. Don't miss this revolutionary GitOps the Planet!

AI and Automation: Transformative Potential for the Future of Business

If anything’s going to decide what the future of IT automation holds, it’ll be artificial intelligence (AI) and generative AI. And if this past half-year hype has proven anything, it’s that we could see some serious, game-changing surprises. Did anyone see generative AI including tools like ChatGPT coming?

Generative AI for InfoSec and Hackers- What Security Teams Need to Know

ChatGPT, DALL-E, and other generative AI tools’ ability to process plain-language prompts to create new content is almost cliché by now. What could generative AI craft for your security team? And – perhaps more importantly – what has it already made for hackers today… and what could it create tomorrow? With special guest JR Robinson, head of technology at generative AI platform Writer.

Video Translation Best Practices: Ensuring High-Quality Translations

Video translation is a vital component of global communication, enabling businesses to reach diverse audiences across borders. Ensuring high-quality translations is essential to effectively convey messages and maintain the integrity of the original content. With the advancement of AI video translation, exemplified by the Japanese video to English translator, businesses now have access to a powerful tool that streamlines the translation process while delivering exceptional quality and speed. This article explores the best practices in video translation, with a focus on the benefits of AI video translation over traditional methods, emphasizing quality and speed.

How to get the best of lexical and AI-powered search with Elastic's vector database

Maybe you came across the term “vector database” and are wondering whether it’s the new kid on the block of data retrieval systems. Maybe you are confused by conflicting claims about vector databases. The truth is, the approach used by vector databases has been around for a few years.