The Information Technology Infrastructure Library (ITIL) Service Asset and Configuration Management process, described in its Service Transition guide, requires IT organizations to establish and maintain a configuration management database (CMDB) to keep track of configuration items (CIs) and the relationships between them. An up-to-date and functioning CMDB is one of the most important indicators of ITIL implementation success.
In this article, we delve into the extraordinary world of Generative AI and its profound impact on IT departments. As technology evolves at an unprecedented pace, IT professionals face the tremendous challenge of keeping up with complex systems and demanding tasks. However, with AI by their side, IT teams can unlock a realm of possibilities, empowering them to optimize performance and streamline operations. Join us as we explore the potential of Generative AI, uncovering its ability to revolutionize IT departments and ultimately, unleash unprecedented levels of productivity and efficiency.
Accuracy in supply chain operations means so many things. There’s the obvious order accuracy in fulfillment, and all that comes with it — KPIs met, customer satisfaction ratings, etc. Every one of these is important. But there are several ways that improving accuracy affects the business, so we’re looking at how operations teams hit the target with help from voice-enabled applications.
You probably heard about the European Union’s updated Network and Information Security Directive (NIS2). This directive will translate into active law in October 2024. You should be ready for it, as there are high fines and sanctions for non-compliance. But you might be tempted to think that October 2024 is far away, right? Think twice. After all, how can you know if you have plenty of time to prepare if you don’t know how well you currently comply with the projected regulations?
In a previous blog post, I discussed the two main areas to audit before the European Union’s updated Network and Information Security Directive (NIS2) becomes ratified law in October 2024. Specifically, these audits would: Identify your gaps with the NIS2 directive’s requirements now. Review your current supply chain security flaws. Now that we’ve discovered these security flaws, we must fix them — before time runs out in October 2024.
Too often, we in IT get so busy performing the day-to-day work and fighting the many fires that come at us each day that we neglect to take a moment and focus on ways we can be strategic about how we do our jobs. When building or expanding IT Service Management offerings, it’s important to understand how taking time to focus on service strategy can greatly improve the efficiency of service delivery. First, let’s begin by defining a few terms.
This article will explain what IT services are, what types exist, the different ways to purchase and organize IT services, and the advantages that effective IT services bring to your company.
Using real-time asset tracking, data centers can identify the exact location of any given asset at any given time. This can be extremely useful in ensuring that available resources are optimally utilized. For instance, understanding the current status and location of servers, racks, and other hardware can streamline maintenance operations and reduce downtime.
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Get an overview of Digital Forms in Velocity, tour our Community portal, learn how to optimize apps for the WS50 wearable, and how Neurons for IIoT makes it easy to add devices to the Velocity platform using HTTP.
Among other reasons we’ve talked about, many retailers are looking at AI-powered pricing solutions because they feel confined by strict sets of pricing rules and policies, often put in place many years ago—long before modern data science was even a concept.
