How we communicate with each other has changed, thanks in large part to rapidly evolving technology. Every day, we spend time online and on our smartphones. We’re accustomed to rich messaging with family and friends using images, videos, and emojis to help make our point and highlight our meaning. We also communicate asynchronously, meaning when we have time and it’s convenient for us.
How much do you know about building relationships with clients? In this guide, we are going to break down all you need to know about building relationships with clients. If you are exploring ways to increase customer retention and reduce churn, this is the perfect guide for you. Let’s dive straight into some practical tips on how to build strong and fruitful relationships with clients.
Time after time, customers tell us how investing in ServiceNow certification helps them deliver better business outcomes, accelerate time to value, and drive innovation. The benefits for individual ServiceNow professionals are equally clear: skills that power team success, increase credibility, and enhance career prospects. An IDC survey provides independent confirmation of these benefits.
The annual inventory is a critical step in the life of a company and involves a significant amount of work. This task, which all employees look forward to… consists of counting the company’s inventory once a year (before the end of the fiscal year). It allows you to know the real quantities of stocks in your company to see if there are differences with the quantities indicated in your software.
Enterprise service management - whether in its pure form or supporting digital transformation strategies - is still one of the hottest IT service management (ITSM) or service management trends.
We’re thrilled to announce that Frost & Sullivan has awarded the 2021 Asia-Pacific Company of the Year Award for secure remote access to Pulse Secure (acquired by Ivanti). In determining awards, Frost & Sullivan “applies a rigorous analytical process” that includes “detailed evaluation of best practices criteria.”
These days, any tech company can say it’s innovative. At ServiceNow, we don’t just say it—we practice innovation in everything we do, especially in India. With a global focus on artificial intelligence and its uses within data and analytics, ServiceNow India has dedicated an entire data science team to predictive analytics. “That is just so next-gen,” says Puneet H., senior manager of data analytics.
Rahul Guha, product management director for Customer Service Management, co-authored this blog. When customers request help from customer service agents, it’s usually because they can’t find the answers they need or are unable to resolve problems on their own. When they do turn to customer service, they expect representatives to know how to fix their issues quickly and completely.
Delivering both constant innovation and consistently great experiences with software offerings is becoming a critical business imperative in the new world of hybrid work. As a result, more companies are transforming to become software companies—creating the need to quickly and continuously upgrade software applications and technology foundations. Easier said than done? Not anymore.
Software for consulting firms can be used to streamline workflows and provide improved client experiences. If you're serious about scaling your consulting firm, you should leverage tools and solutions to support your growth. With more software solutions for consultants on the market than ever before, now is the time to begin embracing these solutions to fuel your firm's growth.
In recent years self-service has become an imperative for many businesses. Offering comprehensive self-service options like a customer knowledge base, chat, and community forums plays a huge role in the self-service success. And, maybe even more critically important is unifying those different support channels, so that requests are captured, processed, and responded to within a single system.
General Data Protection Regulation (GDPR). Most of us remember the months and weeks leading up to the deadline. We did whatever needed to be done to achieve compliance. Now it seems like a distant memory. And the pressure is mostly off. But in other ways, it was just the beginning. As you continue creating your day-to-day compliance strategy, you might find that the tactics that got you to the finish line were more short-term solutions that won’t necessarily stand long-term.
Since its founding 20 years ago, CyrusOne has grown to be the third largest datacenter provider in the US, serving more than 200 Fortune 1000 customers worldwide. We haven’t reached this level of success by resting—we’re always on the lookout for better ways to serve our customers and new technologies to stay ahead of the game. That’s why one of our recent initiatives was IT automation.
Do you know how to start a consulting business? In this quick guide, we are going to break down all you need to know about how to start a consulting business. If you’re actively exploring the possibility of starting a consulting business, this is the perfect guide for you. Without wasting any time, let’s dive straight into providing some practical advice that can be easily implemented.
Last week, close to 800 IT professionals met in Orlando, Florida at HDI’s Support World Live conference. HDI events are always wonderful for catching up on trends, new innovations and best practices.
The manufacturing industry is in a state of flux, juggling skills gaps and supply chain issues at a time it needs to prepare for Industry 4.0 and smart factories. As the industry adopts digital technology, strengthening cybersecurity becomes a priority. The industry also faces pressure to advance sustainability. To weather the storm of this dynamic environment and come out stronger on the other side requires a shift in the way manufacturing companies operate.
Do you remember when all applications were on-premises applications? Do you remember quarterly BSA (The Software Alliance) audits and press releases that identified companies for being out of compliance? Do you remember when big software manufactures were in the news because they were auditing school districts for software compliance? Have you read about any of this recently? Probably not.
We’re pleased to announce release 2021.3 of Ivanti User Workspace Manager. The new release includes significant new capabilities for Ivanti Application Control and Ivanti Environment Manager.
Ransomware continues to be a costly and growing problem. According to Infosecurity Magazine, the number of ransomware attacks grew 288% between the first and second quarters of 2021. Cybersecurity Ventures estimated a ransomware attack occurs every 11 seconds, Cybercrime Magazine reports. The resulting price tag from ransomware is truly staggering.
Do you know how to scale a consulting business? In this short guide, we are going to break down all you need to know about how to scale a consulting business. If you’re actively exploring ways to take your consulting business to the next level and want to accelerate growth, this is the perfect guide for you. We want to provide practical advice that can be easily implemented.
Mayank A, senior principal inbound product manager for Customer Workflows at ServiceNow, co-authored this blog. The way customers want to engage with organizations is radically changing. The pandemic and multiple shutdowns brought these changes to the forefront, forcing organizations to rethink their customer experience, both in person and online, and accelerate digital transformation projects to try to better align the customer journey with expectations.
The song “I’ve Been Everywhere” was written by an Australian country singer, Geoff Mack, back in 1959, where he sang about all the towns he visited across Australia. It became famous in the US in 1962 by the country singer Hank Snow where the song hit number one. He of course did make some changes as the names of the towns were now all based in the US. And since then, many versions have been created. You will by now be wondering what has this to do with an Ivanti blog?
IT workloads and the demands for IT services are increasing in today's digital world as organizations rely more and more on technology services in the hybrid workplace. Among the challenges: Don’t fret. You can vanquish these obstacles like the fearless and decisive IT leader you are when you get all of the awesomeness in the ServiceNow® IT Service Management (ITSM) solution, including the power of artificial intelligence (AI), chatbots, and analytics.
“Service outage! Help!” These words (or their variations), have preceded notable losses of millions and billions of dollars in the 21st century. From large corporations to SMBs, no one is immune to the effects of downtime – whether planned or unplanned. However, the earlier an issue is noticed, the faster it is acted upon and resolved, resulting in little or no customer impact.
Leaders around the world are moving fast to embrace digital transformation to achieve high performance objectives, including better financial returns, workforce diversity, and environmental stewardship. According to Deloitte, implementing digital technologies can help organizations accelerate progress toward these goals by 22%. What strategies are in place at your organization to ensure successful digital transformation to better compete in the marketplace? It’s not just a matter of money.
To have a well-structured inventory, it is necessary to identify the information concerning the physical assets that the company owns. It is not always obvious how to manage asset tagging. To do this, it is important to assign a unique identifier to each product. The simplest and least expensive method is necessarily the use of barcodes. But it is still necessary to choose the type of barcode that best suits our needs.
As ITSM thought leader and consultant Doug Tedder has said, “Automate the obvious.” So what’s obvious? We shouldn’t have to think very long…
When you read the phrase “employee experience” (or even just good-old “user experience”), what comes to mind? One of the first things most of us think about, at least in an IT setting, is probably a system’s user interface. How hard or easy is the software to use? How intuitive is it? How appealing is its design? These are important considerations, but a good experience requires more than a good interface.
The concept of project management isn’t new, but project management is in the spotlight today. Why? Organizations everywhere face enormous pressure to consistently identify, develop, and launch the right solutions, products, or services to address market realities and enable digital transformation. A key factor to success is using the right delivery methodology and, increasingly, the answer is Agile.
Vikram Walecha, chief technology officer for ServiceNow at IBM, co-authored this blog. 5G has opened the door to a wealth of new opportunities for communications service providers (CSPs), from higher speeds to new network technologies. Forward-thinking CSPs will be able to target new customers, new buyers, and new markets with innovative products and offerings that will leverage 5G capabilities to accelerate digital transformation across multiple industries.
Service level agreements (SLAs), if used correctly, can be one of the most important tools in a service-oriented organization. Done well, they communicate what’s expected of all parties and can go a long way to improving the relationship between the business and its IT organization. Some would even argue that good IT service management (ITSM) is built on a bedrock of SLAs (as well as continual improvement). Here are four tips for building more effective SLAs.
We all know one bad experience can impact a customer’s perception of—and even willingness to deal with—an organization going forward. That’s why so many companies, in virtually every industry, have made investing in customer experience (CX) a top priority, according to ResearchAndMarkets.com. The problem is, for any given organization, there are a number of customer service processes along the entire life span of an interaction that need to be looked at and made great.
In the last decade or so AI has gone from a buzzword to table stakes. Data reveals that organizations that have adopted AI into their service management strategy have begun to reap the benefits. It is therefore imperative for businesses to invest in Intelligent Service Management to not just empower their agents but also keep up with rising employee expectations.
To change or not to change? It is a question that every IT leader faces in the wake of lagging technology growth. While IT leaders aren’t blind to the problem, change remains elusive. Instead of risking stability and performance by switching to an unknown alternative, many leaders stick with their known incumbent. But that’s not the case anymore. We see a new generation of IT leaders challenging the status quo and transforming the technology behind world-leading companies.
Ransomware experienced a stunning surge in prevalence and sophistication throughout the pandemic. Threat actors capitalized on a frequently shaky transition to a remote, digital business landscape. With so many businesses prioritizing basic functionality over proactive security, vulnerabilities have been unprecedented – and very much exploited.
Although parts of life have been put on pause due to the pandemic, our relationship with work hasn’t stalled away from the office. But working from home has profoundly changed the structure and flow of work. Employers and employees are collaborating to define what “workplace” means in 2022 and beyond.
The pandemic created urgency for innovation and exposed us to what technology can do. But a shortage of developer skills left organizations grappling. Better integrations and low-code apps can help deliver transformation at scale, while citizen developers can ramp up automation. ServiceNow® Creator Workflows, including App Engine and IntegrationHub, offer a single, low-code platform that empowers citizen developers to deliver digital services fast without complexity.
Fleet management is the equivalent of computer inventory management, but for cars. It is in fact the fleet of an organization.
From managing environmental, social, and economic crises to navigating remote and hybrid work, the last 18 months have challenged businesses to think differently about the way they support their employees and keep vital business functions up and running. ServiceNow rose to the challenge to provide the solutions that get the job done. The result: ServiceNow has been recognized as a Strategic Leader in the 2021 Fosway 9-Grid™ for Cloud HR. What makes a leader.
A stringent account lockout policy is vital to derail password guessing and brute-force attacks but it also runs the risk of locking out legitimate users costing businesses valuable time, money, and effort. With password reset requests accounting for almost 30% of the total IT help desk tickets, resolving frequent account lockouts becomes an indispensable part of a sysadmin’s job.
Today many enterprise businesses suffer from security attacks but don’t understand how to protect their applications from being exposed. The most common attacks today are simple to execute such as a SQL injection, network Distributed Denial of Service (DDoS), Cross Side Scripting (XSS) and more. These are common attacks that can be mitigated by setting up a security framework to protect enterprise assets.
Running a customer contact center to meet the sky-high expectations of today’s customers is hard work. Success depends on having agents who can empathize with and advocate for your customers in order to give them satisfactory answers and resolutions. This is no small task, and the dynamic nature and complexity of all the factors involved make it even more difficult.
We are excited to introduce the immediate availability of our fall 2021 update for Alloy Discovery Enterprise, a comprehensive network discovery and inventory solution. The update improves performance of audit operations, especially in complex network environments, and delivers a friendlier upgrade experience. It includes the latest Alloy Audit Tools with support for Windows 11 and Windows Server 2022 and resolves issues reported in previous versions.
A new cumulative update for Alloy Audit Tools is here! The update adds detection of Windows 11 and Windows Server 2022, among other improvements and bug fixes. The new version also features the added support for both 32- (old) and 64-bit (new) versions of Alloy products, because we have recently upgraded Alloy Navigator and Alloy Discovery to the 64-bit architecture. For a full list of changes and update instructions, please check out the Release Notes.
Digital operations management is about harnessing the power of data to act when it matters the most. It’s also about having the right processes and procedures to support teams when every second is critical. Maturing your digital operations takes time, iteration, and commitment. The change won’t happen overnight. But, if you put in the effort, you’ll reap outsized benefits. You’ll be able to learn from incidents and proactively improve your services over time.
The future of healthcare is personalized, joined services shaped by actionable insights. That relies on building secure digital health services that customers can trust. Cyberattacks are getting more sophisticated and harder to detect, and the damage to businesses and their reputations can be difficult to recover from. Although security is complex, resources can be scarce. Getting the best return on investment is crucial to balance protecting customer data with safeguarding service delivery.
