Companies are more and more dependent on their IT systems. The reliability and performance of the network are two aspects that should not be neglected. The IT audit is a good way to evaluate the efficiency of the system and avoid bad surprises.

The helpdesk ticketing management system is one of the best applications to resolve problems. It helps organizations to resolve incidents at the earliest so that the impact of the incident can be minimized. With this system organizations take a systematic approach against each incident as several parameters are noted while resolving the ticket. However, when you are not equipped with any software then it leads to work hindrance frequently, incidents are resolved in too much time.

What is your New Year’s resolution for 2022? Well, it is that time of year again! My resolutions are not necessarily new, but a continuation of several that I have made in prior years. Eat healthier foods, lose weight, and save money are the ones that immediately come to mind. Another best practice that I started several years ago was to adopt a passwordless authentication initiative for all my internet connected personal devices.

Maintaining an up-to-date inventory is very important, but it is even more so for museums and art galleries that have many valuable collections. An art inventory must be well managed and well preserved to ensure its longevity over time. For insurance and control purposes, high value objects must be checked regularly and some important documentation on the artworks must be kept.

An asset management software enables you to plan your activities that need to be done in a way that productivity can be increased and let you know the performance of each asset individually. Lots of organizations have issues in maintenance management because they have huge facilities and there are several buildings as well. It lets you know all the asset information about the assets in each facility. You can get information about where they are located what their current condition is.

Maximizing return on investment is one of the aims of an organization. It can be beneficial for business. Many organizations ignore factors through which unnecessary expenses can be reduced & enhance return on investment by boosting asset performance. In order to increase return on investment asset management is important. If asset management is not done in the right way, then the business will not run to its full potential.

Advances in machine learning and NLP have cracked the flood gates open and AI is now emerging as the definitive transformational technology of our times. A recent IDG study found 93% of IT professionals have already deployed or started to explore AI to augment their ITSM and ITOM modernization efforts. Clearly, AI is making its way into our workplaces faster than we imagined.

It’s finally the most wonderful time of the year, and this calls for a blog post on what service desk agents really want for Christmas! In addition to a warm blanket, a holiday watchlist, and a steaming cup of hot cocoa, IT agents could also use these service management functions for an extra merry holiday season. Continue reading to find out what they are.

We know asset management software can be beneficial for businesses. It comes in handy when you want to manage hundreds of assets regularly. It saves you from unnecessary expenses & keep asset safe and adds security to the asset. You can schedule maintenance easily and avoid sudden asset breakdowns. Most importantly it automates the process by eliminating manual processes. Spreadsheet accuracy is also improved as only one person can access it at a time.

The IT Service Management landscape has shifted enormously over the last 12 months. From companies leveraging AI to modernize ITSM/ITOM capabilities to prioritizing employee experience in the workplace, the past year has seen ITSM emerge as an organizational superpower to implement highly cognitive technologies. In this article, we give you a complete rundown of what happened in ITSM in 2021.

This gives new meaning to the term “wired and tired.” A brand-new survey from Ivanti finds that IT professionals have never been considered more critical to a company’s operations and success, and yet in spite of – or perhaps because of – that pressure, they’re facing a mountain of obstacles and unrelenting fatigue.

The Now at Work 2021 Digital Experience provided a forum for companies around the world to demonstrate how they’re using the Now Platform, boosted by the Rome release, to bring about digital transformation. ServiceNow helped businesses not only cope with the pandemic, but also build more innovative, nimble organizations for the future.

It’s that time of year again when we get to make our New Year resolutions – with these things that hopefully get to last longer than the month of January. We might make a list of our New Year resolutions in our personal lives, but what about in our professional lives? Especially since any workplace-related resolutions might make our work lives easier or more rewarding (and ideally both). So what resolutions could you consider for 2022?

The ServiceNow product team had a clear goal: Reimagine the employee experience on the Now Platform. That meant designing a solution that would deliver a unified and proactive experience personalized for each user. The team started by talking with customers around the world—of all sizes and across many industries. They also turned to the ServiceNow IT team. IT provided firsthand knowledge of what it means to deliver an exceptional employee experience on the platform.

Failure to implement an inventory management system can have a significant impact on your business. For companies whose business is based on the sale, loan, distribution or use of materials (assets), the success of the business relies heavily on inventory.

Implementation teams play a critical role in introducing organizations to new systems and solutions. If you’re actively taking steps to improve workflow efficiency and streamline operations, implementation teams could help you to make significant steps forward. Let’s explore how professional service organizations use implementation teams to unlock the value of workflow automation and management solutions.

Over the last year, labour shortages and supply chain challenges have created a perfect storm, creating a business landscape marked by strained resources and little room for error. The 2021 holiday season ramped up pressure on businesses that are already struggling to keep up.

Hari Vats, senior knowledge manager of global technical support at ServiceNow, co-authored this blog. Who wouldn’t want a faster, more relevant search on their knowledge base? Improving search results is tricky. Organizations can spend a lot of time and money making small improvements to very complex, dynamic environments of information. When ServiceNow acquired an AI search technology company in 2020, we were thrilled to see an immediate return.

(This article originally appeared in IT Pro Portal) The service desk as we know it isn’t going to vanish into thin air. But, there are some clear indications that the concept of the service desk as we know it is already evolving into something else, something more innovative. The old way of responding to tickets and problem-solving in silos is over.

Tl;dr: Log4j is a mess, if you’re chasing down the applications, services and servers that use Java; consider the suggestions below to make zero day patching easier.

Enterprise Service Management (ESM) has time and again proven that many of ITSM’s best practices have applicability beyond IT. The global pandemic and the corporate need for digital workflow enablements have accelerated the growth of companies adopting ESM in 2021. Wider adoption of the technology continues to be imminent as organizations pursue to extend the core IT service desk practices to other lines of business.

When a customer service agent picks up a phone or opens an email or text, there's usually a stressed or upset customer on the other end. A package didn’t arrive. A bill contained incorrect charges. A server crashed, and no one can access their data. This is a crucial moment that can make or break relationships—as can any customer interaction with a company, from buying a product to asking for help. It can even happen while the agent engages with other teams to resolve an issue.

I’m excited to announce that, for the first time, ServiceNow has been named a Leader in the Forrester Wave™: Digital Process Automation Software, Q4 2021. This complements our recognition as a Leader in the Forrester Wave™: Low-Code Development Platforms for Professional Developers, Q2 2021. We attribute this recognition to our latest low-code innovations in ServiceNow® Creator Workflows and our purpose-built automation components to cover all enterprise processes.

Sharath Lagisetty, senior principal product manager for Customer Workflows at ServiceNow, co-authored this blog. As companies engage with different customers and partners via digital channels, it’s critical to establish a rich understanding of each entity and their relationships, both to the company and to each other. The latest release of ServiceNow® Customer Service Management extends Customer Data Models to support multilevel relationships.

Understanding the relationship between Service Management and Project Management is a topic of interest for many people because, at first glance, both techniques appear to be competing for the same workspace in many organizations. They are critical practices for every business to develop and prosper. So, although project management and service management may sound similar, there are several key distinctions between the two concepts.

Professional services automation can radically transform the potential of your organization. By tapping into the power of workflow automation solutions, you can accelerate critical business processes and reduce the need for team members to complete tedious and repetitive tasks. If you want to get more done with less, workflow automation is the answer. For a professional service business, ensuring your workforce spends as much time as possible on client-facing tasks is critical to success.

Field service management covers a lot of areas, from installing and maintaining field equipment to scheduling, dispatching, and labor tracking. Across those myriad areas are numerous challenges: scheduling conflicts, miscommunications, workforce changes, customer dissatisfaction, poor first-time fix rates, lack of asset visibility, and more. But field service management is vital to successful business operations. Here are three ways ServiceNow helps companies improve their field service operations.

As I write this blog on IT service management (ITSM) predictions for 2022, I’m not entirely sure where 2021 disappeared to. 2021 went very much the way of 2020 for many IT organizations. However, it did see the replacement of 2020’s need to rapidly move employees to homeworking (and changing IT services and support capabilities to reflect new ways of working) with the need to return some employees to office-based working.

ServiceNow is widely used across Fortune 1000 and Global 5000 enterprises, so it’s no wonder that the majority of BigPanda customers use ServiceNow and integrate with it to streamline their ticketing requests. BigPanda’s AIOps Event Correlation and Automation Platform provides context-rich incidents to IT Ops teams relying on ServiceNow and helps them gain end-to-end real-time visibility into their operations.

This month marks my 10-year anniversary with ServiceNow. Believe me, I never thought I’d spend a third of my working life at the same company. But not one moment has been dull. Every other year feels like I’m working at a different company—because we keep transforming and innovating. And that’s because of our customers. Despite how we’ve grown, our goal has never changed: We want to make the world of work better for everyone.

ITAM and ITSM are two of the most ubiquitous terms used in the ITOps domain. However, the use cases and working methodologies are completely different. These are two ways to manage the IT operations of an organization, focusing on two distinct aspects: One focuses on managing all hardware and software assets, and the other, delivering IT services most efficiently.

The two words, “Enterprise Architecture”, elicit various reactions and have no standard definition in the dictionary or technical manual— everything from “we tried that and it’s too much work” to “we need that!” to “what does it mean to have an effective EA practice”. Trial and error also taught us it’s possible (even easy) to do Enterprise Architecture incorrectly!

A Benjamin Franklin quote, “An investment in knowledge pays the best interest,” has always inspired me. Education gives people the confidence to dream big and tackle obstacles they might not have undertaken. IT learning also provides an interesting dilemma for any organization. Employees have access to a wide array of learning resources with varying quality and relevance, but they only have a finite amount of time to spend on it. We can supply IT learning opportunities.

We are happy to announce the immediate availability of the 2021.2 release of the Alloy Software ITSM/ITAM platform, including Alloy Navigator Enterprise, Alloy Navigator Express, and Alloy Discovery Enterprise.

Validating for us our outstanding portfolio, vision, and ecosystem in the Unified Endpoint Management market, Ivanti was recently named a leader in The Forrester Wave™: Unified Endpoint Management, Q4 2021 report. Furthermore, Ivanti was noted as the only vendor in the market that could provide a fully integrated UEM, ESM, and End-User Experience Management (EUEM) capability.

We’re thrilled to announce that ServiceNow has been named a Leader in the Forrester Wave™: Enterprise Service Management (ESM), Q4 2021. We believe this recognition validates our industry position and continued investment in workflow automation and capabilities addressing employee service delivery across the enterprise.

Two-thirds of US white-collar employees are working from home some or all of the time, according to a September 2021 Gallup survey – and of those, 91 percent hope to continue to do so even after the pandemic. In this Everywhere Workplace environment, a “bring your own device” (BYOD) policy is an appealing proposition for employees and IT departments alike, leading to an average annual savings of $350 per employee and a 34 percent increase in productivity.

The last time Forrester published their Wave report for Enterprise Service Management in 2019, the world had never heard of COVID-19 and workers were, for the most part, still going to offices. IT and other lines of businesses had a basic handle on servicing their employees’ needs. Today, about 2 years after the first COVID-19 cases started showing up, the world is a very different place.

Customer-centric organizations and institutions are making great strides in their digital transformation projects as they look to improve the customer journey. They’re implementing new, more sophisticated technologies to help create seamless, omni-channel engagements that deliver better, more satisfying customer experiences.

For the past 75 years, the National Basketball Association (NBA) and Women’s National Basketball Association (WNBA) have delivered best-in-class experiences to fans. From e-sports to virtual reality, the league has pioneered new ways to connect fans to the game they love. Now, with ServiceNow, the NBA and WNBA are taking their top-notch experiences from the basketball court to the corporate office.

Artificial intelligence (AI) was highlighted as a key IT service management (ITSM) trend in 2021. IT organizations are beginning to employ various AI and machine learning techniques to enhance and improve IT service management processes. Because of the abundance of data generated by ITSM systems, applying machine learning to ITSM processes makes a lot of sense as it can provide IT professionals with a deeper understanding of their infrastructure and procedures.

The success of any organization, brand, product, or service hinges on customer sentiment. Positive customer experience leads to positive feelings. To deliver the best experience for every customer at scale, companies must address needs quickly, transparently, and proactively. That starts by connecting customer engagement, operations, data, people, and processes in a single system of action. With ServiceNow, customer issues and requests are broken down into tasks that can be automated.

Innovation is at the core of everything we do at ServiceNow. We’re always striving to make work better for our customers, our partners, and our employees. That’s why we’re humbled and honored to be named for the fifth straight year to the 2021 Fortune Future 50 list, which recognizes innovative companies with high long-term growth potential. ServiceNow is committed to becoming the defining enterprise software company of the 21st century.

Businesses need to purchase equipment on a regular basis in order to operate properly. As the business grows, so does the inventory and it can be easy to lose control. However, furniture inventory management is not something that should be overlooked. As a company, you have certainly accumulated a certain amount of furniture to equip your offices: To ensure that you have some control over your purchases, it is important to make an inventory that lists all your material goods in one place.