ServiceNow Founder Fred Luddy once said, “If you have happy customers, the whole world takes care of itself.” It’s a sentiment ServiceNow believes to this very day, and it’s why we introduced ServiceNow Impact™—an industry-leading value acceleration solution that reimagines the customer experience.

The construction Industry is an asset-intensive industry. It is full of assets and equipment and each organization in the construction industry has equipment in abundance. Moreover, for project work, Organization sends the assets and equipment to various locations. When pieces of equipment are in distinct locations, keeping track of asset movement becomes complicated.

The “Great Resignation” put employees in the driver’s seat. A new ServiceNow-commissioned survey suggests that Canadian workers are re-evaluating their workplace priorities. This has led to a shift in what Canadian workers demand from potential workplaces, forcing employers to reconsider their overall experience offerings. Canadian office workers now expect something more fulfilling and meaningful than a paycheck.

At ServiceNow's annual Federal Forum in March 2022, more than 1,400 government leaders and contractors convened for the first time since the start of the pandemic. We recently surpassed the two-year mark of a rapid shift to remote work, and federal leaders reflected on the widespread modernization that took place during this period. Although the number of federal employees returning to offices continues to rise, according to Axios, the world of work has changed dramatically.

One of the most challenging things when writing about DevOps and ITIL is finding the perfect phrases to define both of them. They not only mean different things to different people and organizations but are also implemented & used very differently. Let’s glance through their definitions first.

A well-maintained, accurate configuration management database (CMDB) is the cornerstone of successful IT operations, offering clarity about what’s in your environment and how it all works in tandem. Yet, statistics indicate that only 25% of organizations are actually receiving meaningful value from their CMDB investments. This is due in large part to ever-changing IT assets and the increasing complexity of infrastructure and applications.

Asset intensive organizations regularly struggle with keeping equipment, and different resources in compelling working conditions while likewise diminishing the expenses of maintenance and time-based inspection & fixes.

After three months of no activity, this organization breathed life back into its new self-service portal with a creative outreach campaign. “Fast” and “user adoption” rarely go hand in hand. In fact, 83% of senior executives said their biggest challenge with digital transformation was getting their staff to use the software. But that doesn’t mean we have to accept this as the status quo.

Software users have spoken, confirming the power of ServiceNow’s innovative low-code and no-code development platform. We’re delighted that G2 has recognized ServiceNow® App Engine as a Leader in: These rankings, driven entirely by software users, consider customer satisfaction and scale according to market share, vendor size, and social impact.

A year ago, we launched the Orchestration center capability in Freshservice. At that time, little did we know that it would turn into a vital driver of customer delight with over 40 apps in just one year! With new third-party applications joining the Apps Marketplace almost every month, we are set to address an expanding range of business needs with an extensible solution that perfectly integrates with the organization’s ecosystem.

Equipment management does not always mean providing maintenance when it is broken. It includes lots of activities that need to be done regularly. However, it becomes quite hectic when there are pieces of equipment in abundance. For equipment managers in the construction industry, it is essential to know which equipment is required at which location. So that, no work operation is halted. This is where equipment management software comes into play!

When faced with an overload of “simple” L1 tickets, this organization integrated smart automation enabling their L1 agents to stay efficient, save time and avoid rising costs. In just 3 months, the benefits were already evident.

If you’ve never searched for ways to improve help desk efficiency, do you really work in IT? For experienced IT leaders and L1 agents, it’s a familiar problem. It usually sounds something like this.

The Now Platform® San Diego release is generally available (GA) with many new enhancements to help people work fast, easier, and more efficiently. I’m excited that GA day is here, knowing my team helped deliver another great release. In my career as a ServiceNow upgrade program manager, I’ve managed upgrades for 13 releases—three as a customer and 10 within ServiceNow. Generally, on GA day, my team’s work is complete, and we’re already preparing for the next release.

I fell in love with San Diego on my first visit in 1996. I could imagine calling it home. A laid-back lifestyle, an amazingly diverse community, sea breezes—what else could a systems engineer from gray England want? Back then, San Diego wasn’t exactly a hub of innovative technology. So, when Fred Luddy founded ServiceNow in San Diego, he forged a new path. In fact, he was ahead of his time in many ways.

The world of work is changing faster than ever, but one thing remains the same: When technology unleashes human creativity and passion, everyone benefits. In this spirit, I’m proud to introduce the Now Platform® San Diego release, available today. The San Diego release features advanced hyperautomation capabilities and a sleek, intuitive design.

Imagine while the maintenance team working on some work order and they require a specific type of equipment, but they do not find it. Now the work is halted, and everyone has started looking for this required equipment. But they do not find it. These types of scenarios are quite common in all sectors. Now either asset theft occurred, or someone placed an asset in the wrong place.

Are you running a local Small Business Development Center (SBDC)? There has never been a better time to embrace the potential of cloud technology solutions. To successfully provide small business owners and entrepreneurs with the skills and resources they need to succeed, you must have access to robust cloud solutions to accelerate your operations. ‍ In this turbulent economic environment, it’s never been more important for entrepreneurs and small business owners to have a local SBDC.

As economies gradually open up, it is becoming clearer that the hybrid work model is here to stay for increasingly more organizations. This has increased the need for cross-departmental collaboration between IT and the facilities team. During pre-pandemic times, IT teams in several organizations relied on the facilities team to maintain the upkeep of workplace assets such as printers, projectors, and monitors.

Organizations provide costly equipment to their employees so that they do their work more efficiently. These assets have parts that are costly as well. These costly pieces of equipment need to be maintained regularly otherwise machine performance and efficiency will decrease and parts of the machine will stop working and you will need to replace those parts. This entire process will be costly! That is why you need to keep track of assets and proper asset tracking is essential.

Traditional IT service management solutions often fall short when it comes to innovation. While legacy systems are tailor-made to perform one or two functions well today’s service management solutions need to perform beyond these boundaries. Especially, since the pandemic has just ushered in a new era of service management, one that is filled with new challenges.

What do you picture when you think of the Everywhere Workplace? Your home office, beloved pet curled up at your feet, coffee brewing in the next room? Or maybe working in the mountains or at the seashore or some other idyllic location? There’s more to the Everywhere Workplace than exotic work settings.

Client project management can present a range of challenges. Establishing solid working relationships with your clients is critical to retention. These are the foundation of any successful service business. If you’re unable to inspire retention and suffer from high churn, this can throw the sustainability of your service business into question. So, what’s the secret to success?

At ServiceNow, we’ve adjusted to the changing times, encouraging our employees to work in the most efficient and safe ways available to them to embrace the new world of work. We’ve embraced the distributed work model. Three of our global employees are proving it’s possible to adapt to new working environments and thrive—no matter where they are. Their jobs have impacted their personal decisions to work remotely full time, in the office full time, or a hybrid of both.

Alloy Self-Service Assistant is our integration app that provides self-serve access to Alloy Navigator™ ITSM software from Microsoft Teams. Launched in November 2021, the app has quickly become well-liked by customers who employ multi-channel support. We’ve made several changes to the app’s setup to provide it with additional versatility.

There has been a rapid incline in the use of automation in many day-to-day activities, making life a bit simpler. Whether it’s through the implementation of chatbots or automated reporting tools, automation has become a new norm. It’s meant to make workloads a lot easier, as well as improve efficiency. However, not everyone may see it that way. The simple notion of automation taking over your job can cause a lot of stress, anger, and/or anxiety.

Software developments take place quickly as per the client’s requirements. The developments need to take place with safety and precautions. DevOps engineers can help into this matter; however, it is not possible without Observability.

With so much information that’s repurposed, repackaged, and frankly, not worth even a passing glance, it makes sense to be a bit cynical when it comes to blog content. When everybody seems to be doing the same thing, originality and good writing are rare features that should be celebrated. Since we’re content snobs ourselves, we thought we’d share our take on the 10 best ITSM blogs with you.

Dirty Pipe vulnerability is a Linux kernel vulnerability that allows the ability of non-privileged users to overwrite read-only files. The vulnerability is due to an uninitialized “pipe_buffer.flags” variable, which overwrites any file contents in the page cache even if the file is not permitted to be written, immutable, or on a read-only mount, including CD-ROM mounts. The page cache is always writable by the kernel and writing to a pipe never checks any permissions.

The past couple of years has radically transformed nearly every aspect of our world. Living through a global pandemic has brought about paradigm shifts in how companies operate and how people live. While industries coped with varying degrees of uncertainty, digital transformation became the focal point of information technology as it determined enterprises’ success.

When we think of climate change, we don’t usually think about corporate IT or the externality costs associated with video calls or heavy email attachments. Digital technology has a serious—and increasing—impact on our environment, with a carbon footprint of about 4% of global carbon emission (that’s more than the aviation industry’s 2.5% contribution). Outside of our digital work lives, I think we’ve grown accustomed to sustainable practices.

Winning one Globee award for Global Excellence in Cybersecurity is a really big deal. Winning two is worth calling everyone we know. We won three. We’re honored and humbled to have received so much recognition at the Globee® 18th Annual Cyber Security Global Excellence Awards, and we couldn’t wait to share the news with you. Here’s a look at our awards.

The key to any successful business requires a good quality of human resources. They are the most important capital that must be managed properly in the company. Therefore, It is essential to create a work atmosphere and company environment that supports employee productivity. So, how to Increase employee productivity? Everyone wants to make the most of their time and be as productive as possible.

There are many aspects to keeping your IT house in order. And IT asset inventory management is just one of the many heads of this ever-shifting hydra. It’s also one of those practices that managers may sometimes gloss over in their effort to go after “the big issues.” In this guide, we’ll clue you into some best practices that you absolutely have to take into account to run things smoothly.

Inventory management is not a simple task! Especially because demand and supply keep fluctuating. However, it becomes more hectic when you do all these activities on a manual basis. To avoid inventory management issues, organizations must invest in inventory management software. It is very helpful in inventory optimization. When inventory is optimized, then inventory expenses automatically decrease. With effective asset management software, your organization can perform inventory forecasting.

It was Einstein who once said “the secret to creativity is knowing how to hide your sources.” The world of IT isn’t exactly known for being a creator’s paradise but navigating obstacles within problem management or incident management may take creative solutions. Regardless, it helps to borrow ideas, or in this case systems. One such popular system in IT service management is ITIL.

From a customer’s standpoint, it is always agonizing to wait for the resolution of a complaint about the product or service we have bought from a company. None of us would want to hear, “We have escalated your concern to our seniors; your patience is highly appreciated.” Let us switch to the other side of the table. Most organizations rely on a tiered approach to resolve an issue from a support perspective.

Implementing predictive maintenance is not an easy task. To execute it professionally, organizations need to go from several predictive maintenance challenges. What are those challenges? What are the advantages of predictive maintenance or how it will be beneficial for your organization? What is predictive maintenance anyway? You will find answers to all these questions in this blog. So, let us begin!

If you want to become a successful small business consultant, you need to leverage a range of tools and applications. Small business consultants are in high demand, and if you want to hit the ground running in this field, you need to have the right tools and applications at your disposal. In this article, we will explore three essential tools every small business consultant should use. These tools will help you manage your clients more effectively and streamline your operations.

A configuration management database or CMDB can be a game changer in terms of service delivery. Done well, a CMDB benefits incident resolution, speeds up request fulfillment and makes change assessment safer. Implementing a CMDB is a significant task and it’s something that many IT departments struggle with. It’s very easy to make things complicated or difficult to maintain.

Small businesses do not have many resources, that is why they must utilize assets to full efficiency. However, since the budget is a big issue that is why lots of small businesses use manual processes for asset management. When organizations utilize asset management software then it must be customized asset management software. It can provide several benefits to the organization specifically because of this customized asset management software designed as per your requirement.

Many IT professionals are familiar with the popular metrics and measures of IT operational success. Such metrics as Customer Satisfaction, Average Handle Time and First Contact Resolution are typically memorized by service desk managers and stored for quick reference during planning and other types of meetings. But how do we measure the effectiveness of the processes that support those teams?

The pandemic catalyzed a monumental shift in where and how people work. Amid all the uncertainty of emerging variants, returning to the old normal seems improbable. The success of the remote workforce experiment and the influx of newer generations with different work priorities also contribute to the unlikelihood of returning to offices full time. The decision of where to work is shifting from the employer to the employee.

Healthcare facilities have a lot of assets and pieces of equipment and nowadays technologies in all areas of the health industry are improving. However, several healthcare facilities still manage assets manually. When you manage assets manually it becomes more hectic and complex because. In the healthcare industry, there are lots of assets and inventory to manage. This is where CMMS software comes into play. What exactly is CMMS software?

ITIL is widely considered the gold standard when it comes to IT Service Management (ITSM) best practices and some of the most successful companies in the business have been using it and its multiple iterations over the years. Though we won’t go into detail as to what ITIL is (we’ve got a Definitive ITIL Guide for those who want a complete rundown), it could be quickly defined as a set of suggestions, best practices, and different approaches of how to do ITSM.

A maintenance manager's job can be overwhelming when assets and pieces of equipment are in abundance. It becomes more complex when the management of assets is done manually. When work is done manually assets are not provided maintenance on time impacts asset performance and chances of asset failure are increased. That is why it is important to invest in asset management or maintenance tracking software.

During the last 25 years, companies have relied on SMB protocol to allow them to collaborate and centralize corporate documents. These are the good old shared drives we all know well. Let’s take a look back at this technology for some good background.

Are you looking for ways to improve your business workflow? You need to start investigating workflow automation tools. With the right tool in hand, you can eliminate administrative tasks and focus on high-value customer-facing activities. Workflow automation is a powerful way to improve team productivity and unlock the growth potential of your small business. There has never been a more important time for businesses to embrace workflow automation tools.

The cloud is a solution that allows you to access data and documents from anywhere and from any medium whether it is a computer, a tablet or a phone. But is your data really secure? A secure cloud ensures the privacy, security and compliance of all stored data. All these aspects must be taken into account when using a cloud solution to ensure the security of your information.

The business sector has advanced technologically and made great leaps toward modernization throughout the years, resulting in some substantial workplace changes. To promote an employee-friendly workplace, traditional techniques of operations need to be abandoned in favor of more modern approaches that are more appropriate in today’s reality.

Of the many challenges IT leaders grabble with in 2022, it’s the challenge of keeping systems up and running and employees delighted that keeps most IT leaders up at night. And at the same time, IT service desks are inundated with service requests while IT operations face disruption after disruption, further reiterating that uninterrupted IT services and operations are vital for today’s businesses to thrive and grow in hyper-scale environments.

When the pandemic hit, the pressure to adapt ServiceNow training offerings grew exponentially. An increasing number of customers from the Americas, Europe, India, and Australia wanted more virtual classes, more flexibility in scheduling, and more customization. Answering basic project planning questions in a timely manner became more difficult for the ServiceNow custom training and adoption team. With the rising demand, our team resources—spread across the globe—had to scale.

Almost since the moment the world shut down at the start of the pandemic, we’ve heard what a blessing remote and hybrid work is for environmental sustainability. With fewer of us driving and flying for work, it can feel like hybrid work is the sustainable solution we’ve dreamed of for so long. Yet at the same time, attention is also being cast on big tech companies like Facebook and Google for their role in producing (and curbing) e-Waste.

What tasks can machines do for us? That’s what business leaders were pondering back when automation and AI were still new, cutting-edge technologies. Now the question has changed. What tasks can’t they do? We used to think of automation as a useful method to avoid doing the repetitive, menial tasks that require so little of our brain power and take up so much of our days.

Purchase order management is not done easily, it becomes more complicated when they are done manually. Manual purchase request processes lead to more complications and error chances are more & accuracy compromises. They consume lots of administrative challenging work, time, cash. Projects get deferred and disarray increments, and nobody truly realizes what is happening.

Brand awareness is a life-line for a small business. This means that customers recognize and trust the company. You don’t have to spend thousands on a marketing campaign to get noticed in the world. Instead, entrepreneurs and business owners need to focus on the details and make use of the internet. Consistently using the following seven tips will help a business make their way in the world.

Security is top of mind for many organizations—and for good reason. Recovering from a data breach is extremely costly. In fact, the average data breach costs more than $8.6 million in the US. One of the best ways to defend against cyberthreats is by adopting and implementing security automation.

DaaS (Desktop as a Service) simplifies virtual desktop and application delivery into a cloud-based subscription service that avoids the traditional complexities of on-premises VDI. As such, the potential benefits of DaaS are very attractive to IT teams that wish to establish greater control over desktops, improve security and speed-up provisioning. It’s no wonder that DaaS adoption and consideration is on the rise.