Ever since it was first introduced, ITIL has become one of the leading frameworks for IT service management. With its clearly defined processes and services as well as logical distribution of roles and responsibilities, ITIL has helped organizations streamline their IT process and deliver value to stakeholders. The framework has helped organizations in their digital transformation by bringing together the stakeholder’s vision and the IT department's implementation.

Government measures that were put in place to limit the spread of covid-19 forced employers to change the working conditions of employees. The most common measure was the requirement to work remotely whenever possible. With the relaxation of health measures, some employers have decided to reinstate the working conditions that previously existed. Others, on the other hand, have opted for the flex office to continue to offer employees the opportunity to work from home.

The construction industry is filled with lots of equipment that is essential for running daily operations. Without them, it will be a hectic task and time-consuming as well. Therefore, it is significant to keep the equipment maintained and in good shape. But how to do that because assets are kept in distinct locations and how will they get maintenance on time? This is where equipment asset management software comes into play!

New Jersey, April 29th, 2022 – We are happy to share that Alloy Software, a leading provider of IT Service Management and Asset Management solutions, was named the winner of a Gold Stevie® American Business Award in the IT Service Management Solution category, for the second time in a row! The judges praised Alloy Software for its impressive achievements, complimented the refreshed appearance of the new product version, and valued the remarkable good timing of added single sign-on options.

We are proud to announce the release of version 22.1.3 of Neurons for Secure Access. New for this version, we have added the following features.

University software can help to elevate the productivity of all stakeholders. Higher education organizations are using campus management software to build a virtual environment for productivity. From team communication to student support, university management software creates a centralized virtual environment for all stakeholders at the university to thrive.

With the widespread adoption of cloud technology, data centers play a huge role in running key applications and business processes for organizations around the world. In 2022, the IT spending on data centers is expected to be $227 billion, and $237 billion by 2023. To run these datacenters profitably and deliver quality service to their customers, organizations are constantly trying to squeeze out maximum performance from the hardware.

I’m excited to announce ServiceNow has been recognized as a Leader in the Gartner® Magic Quadrant™ for Enterprise Agile Planning Tools for the second year in a row. This is an extremely important distinction for ServiceNow and our newly named Strategic Portfolio Management (SPM) offering. We believe this recognition reflects our expanded hybrid work management approach, financial management support, and extended integration with third-party tools.

Proactive field service is about being one step ahead of your customers. It requires systems that meet customer needs while minimizing their efforts. When thinking about moving from a reactive field service model to a proactive one, most people jump to the Internet of Things (IoT), servitization, and outcome-based services. But it’s important to first create an operationally efficient foundation that benefits both customers and employees. These five steps can help.

Technology is now everywhere. All enterprises have to step up and be tech-savvy not merely for a competitive edge, but as a mandate to be a part of the digital-first league, the majority today. As a result, IT infrastructure has become one of the fundamental building blocks of all enterprises to enable a modern, 21st-century experience that is “Always on”.

Inventory management can be a challenge for all organizations. With effective inventory control, companies can make significant improvements by avoiding wastage, enhancing traceability, and maintaining compliance. In this blog, we will know how we can control inventory and why it is important! So, let us begin!

I’m often asked all kinds of interesting questions in my day-to-day work. Usually, these questions are related to the products we build here at SolarWinds®, and I absolutely love answering them. But people often ask me a more existential question when I tell them what I do for a living.

See how Nexthink’s IT department extended hardware refresh cycles while increasing employee happiness by offering device choices and incorporating sentiment and environment stewardship into the process. Like many organizations, our IT team has fallen behind on hardware refresh cycles due to the global chip shortage and ongoing supply chain issues.

ITIL and ITSM have growing preominence in current business landscapes. However, people often perceive that these two terms are non-comparable and distinct. Your business will be gaining very little when you seek to consider these terms independently. ITIL and ITSM add value to businesses through cost efficiency, reduced downtime, agility, and operational efficiency. Therefore, Managed Service Providers (MSPs) are looking to integrate ITIL and ITSM into their business philosophy for IT management software.

Technological breakthroughs are disrupting the basic norms of Information Technology (IT), and businesses should keep in line with emerging innovations and trends to add value to their services and products. IT service management (ITSM) has become the typical paradigm for resource management of IT products. It has become imperative for businesses to embrace ITSM since it automates IT processes, enhances job satisfaction, and resolves issues.

We have just released Workspace Control 2022.2 (10.9.0.0), which contains one major new feature, several compatibility updates and bug fixes. We’ve also included several workflow improvements based on ideas submitted via the Ivanti Community.

Choosing the right IT service management (ITSM) software for your company is crucial since it directly impacts your end-to-end IT service delivery. And, if you’re a start-up, you need to be especially cautious about the software you use. If you choose the wrong IT helpdesk software that doesn’t match your organization’s requirements, you might waste time, money, and resources.

With advances in AI, the obvious discussion arises, how to make work-life easier? How to minimize time spent on mundane tasks? How to save time and money while ensuring that your IT team is functioning as efficiently as possible? Now enter… the chatbot. The virtual assistant or the chatbot is a significant AI-powered development with various use cases. It is an integral part of self-service today. In fact, you can even say that the chatbot has re-defined self-service.

The education industry has lots of assets and pieces of equipment that need to be managed in the right way. However, most of their assets are lost, misplaced, or need to be repaired. The reason all these problems occur is because of the mismanagement of assets. The solution is simple, that is asset management software that is built to resolve all these types of problems. What is an asset management and how important it is for the education sector? That we will cover in this blog now.

Do you know how to improve project transparency? ‍ If you are trying to unlock higher levels of team productivity, you need to consider project transparency. When it comes to pushing projects forward and making progress, all key stakeholders must have access to the information they need to effectively complete tasks. Sometimes, it’s impossible to predict what information stakeholders will need to access. ‍

Edua Dickerson, vice president of ESG and finance strategy at ServiceNow, co-authored this blog. Environmental, social, and governance (ESG) concerns are rapidly rising to the top of the corporate agenda. Not only is ESG a corporate responsibility, but it’s also a win-win for enterprises. By embracing sustainability, ethical labor practices, and effective processes and controls, organizations are laying the groundwork for increased value creation, according to McKinsey.

Maintenance is an important aspect that several organizations ignore. As a result, organizational assets do not work properly, asset failure occurs, and asset performance is not up to the mark. These types of scenarios are quite common when assets do not get maintenance on time. That is why organizations must not ignore maintenance. In fact, they should provide proactive maintenance to their assets which is helpful in minimizing maintenance expenses.

Digital dexterity is a fundamental attribute within the most successful workforces – and will only become more essential as businesses enter the rapidly approaching future workplace. Yet, many businesses struggle to assess and promote this vital skill among their own employees. The increasing value of digital dexterity is due in large part to the digitization of the workplace, which was well underway prior to the pandemic..

Data breaches and ransomware attacks are increasing exponentially. The number of data breaches reported per year has increased nearly 70% in the past five years. Eighty-five percent of IT decision makers report having suffered at least one ransomware attack over the same period. Organizations that fall victim to these breaches and attacks experience system downtime, damaged reputations, IP loss and other ill effects that lead to lost business.

Haven’t we often heard that creative marketing + good sales = a successful business model? Well, yes, and no. While sales and marketing are imperative for success, they aren’t sufficient in this day and age where customers have limitless alternatives. Businesses can no longer solely rely on yearly contracts or handshakes to retain business. And let’s not forget that the expense of acquiring new customers has skyrocketed over the last decade.

With the expansion of remote and hybrid workforce and an ever more complex technology set, it is more important than ever to manage the digital employee experience. But how do we measure digital employee experience? One of the most common ways is to use surveys – for example post-incident surveys or annual customer satisfaction surveys. But these surveys, on their own, can be reactive, time-delayed and limited in scope.

We’ve all suffered that common irritation: “A service person will be at your house sometime between 9 am and 4 pm.” In our personal lives, that can mean frustration and inconvenience. For businesses, that broad window of uncertainty can add up to real money in lost productivity. Both scenarios can chip away at customer confidence and satisfaction. In increasingly competitive marketplaces, those agitations can even be enough to push a customer to look elsewhere.

Approximately two years ago, the pandemic forced us to start working from the safety of our homes. Organizations purchased, distributed, and deployed services and products to support and maintain business as usual. While doing that, the standard due diligence process was shortened or, in some cases, completely ignored. The common issues were: Excess purchases: Organizations were unprepared to change to an entirely work-from-home model, which was unexpected.

The first rule of change management is that people don't like to change, and anyone involved in managing a major change will tell you this is all too true. WIIFM is an acronym that stands for What Is In It For Me. In essence, it’s a truth that leverages some cold, hard facts about human nature to actually facilitate change. So, while it’s a bit of philosophical insight, it’s also a useful tool for organizational change. WIIFM helps by doing three things.

Combining the forces of ITSM and ITOM is one of the best decisions IT organizations can make to deliver on the promise of keeping the business always on. Think of it this way, can a motorcycle run its course without being subject to proper care and maintenance? A motorcycle helps you get from point A to point B, but to keep doing that, you need to maintain it in good condition and good health.

Quite often it has been seen that employees do not find their assets at the location where they left them. These types of scenarios are extremely dangerous for business as they can be harmful to your business by decreasing the productivity of the organization and employees' productivity as well. How? When employees do not find the required asset, they spend their time looking for assets. Even after spending a lot of time looking for assets, employees do not find them.

Healthcare providers must be extremely vigilant in their cybersecurity defense posture. After all, vulnerabilities in the Internet of Medical Things (IoMT) cost hospitals nearly $21 billion in 2021. New security discoveries by Ivanti partner Cynerio recently made that statistic personal for many providers. While working with an existing healthcare customer, Cynerio found five zero-day vulnerabilities in Aethon TUG autonomous robots – an IoMT device found in many healthcare facilities.

No matter what market they occupy or products they sell, nearly every business prioritizes customer experience above all else. After all, the customer knows best. But outside of the tried-and-true methods – setting policies around customer service, offering customers thoughtful perks, etc. – how can enterprises best ensure a positive customer experience? The answer: by ensuring a positive employee experience first.

At ServiceNow, we ushered in spring with an upgrade to the Now Platform: the San Diego release. A refresher in more ways than one, the San Diego release incorporates new features, products, and applications to power productivity and automation. In a world where innovation happens at the speed of light, ServiceNow works to empower our customers with the latest technology so that work flows smoothly. Our purpose, after all, is to make the world work better for everyone.

Running a successful start-up is quite a tough job. You’ve got a lot of things on your plate, such as managing your marketing expenditure, keeping track of your finances, managing HR, after-sales support, and so on. Along with these tasks, you also need to ensure that your IT support capabilities are good enough to meet all the upcoming challenges associated with technical support teams and your end-user community.

Gone are the days when AIOps was merely used as a buzzword to draw attention to the growing popularity of AI in IT service management. Today, factors such as the never-ending COVID 19 pandemic and the great resignation have pushed AIOps to emerge as a vital instrument for enterprises looking for ways to optimize their digital operations.

With rising shopper worries about the ecological effect and data security, all organizations should consider how unproductive assets need to be disposed of! As assets can be a danger to the environment and it can create compliance issues. Nowadays Organizations keep track of their asset and keep maintaining them but do not pay attention to asset disposal. Asset & equipment disposal needs to be done in the right way. Otherwise, it can impact your business as we have discussed below.

Companies today face a new world. Even the largest corporate behemoths are fretting over shifts in consumer preferences, the competitive landscape, and the next shock. For many firms, COVID-19 was a wake-up call. Now, they’re taking nothing for granted and are racing to seize every advantage. Japanese giant Fujitsu is no exception.

The world is getting used to the idea of a permanent shift to remote and hybrid work. The Everywhere Workplace means your employees are, well, everywhere: some might be in the office, while others come and go, others work from home, and still others are part of the rising trend of digital nomads. It’s a good thing that we’re growing comfortable with the idea of employees being everywhere. But there’s a catch: that means our data is everywhere, too.

Modern networks are complex. Their complexity is increasing daily. As much as this complexity solves modern-day problems, it may also give rise to many. Adding to the complexity is that networks have become the backbone of an organization. With remote working increasing, organizations are relying on networking infrastructure and technologies.

The importance of networking management is even more now because of increasing network complexity. Network management has become one of the most crucial aspects of a business. Without effective network management, it is impossible to have a productive workplace. It is also impossible to have zero downtime and network failures. Network management makes the high availability of networks a reality. Table of Contents.

Do you know how to improve project visibility? ‍ When you have a clear picture of performance, this enables you to make informed business decisions and move forward in the right direction. After all, knowledge is power. If you can see all the different components of your project workflows, you can quickly identify potential issues and address these with speed. Project visibility is essential to all smooth-running processes. ‍

Lots of organizations do not pay attention to their assets and pieces of equipment, who is using them and where are they located. These are particularly important questions but usually, they are ignored as a result assets are lost and nowhere to be found when they are required. Lots of employees waste their time finding the required assets and pieces of equipment. It also leads to delayed production work. Overall, the top line and bottom line suffer.

“We are surrounded by data but starved for insights.” – Jay Baer The complexity of warehouse operations in the past few years has increased, with the high demand for better products and services. Managing warehouse processes requires real-time and comprehensive analytics that can provide measurable insights to help businesses make informed decisions. And more than ever, warehouses and distribution centers recognize that top-performing supply chain organizations are driven by data.

The late 1990s were a crazy time in the technology industry. Apple converted a blueberry into a computer, Google still had a “new search engine” smell, and while Y2K loomed over our heads Napster was showing everyone how bad Metallica’s music sounded. Meanwhile, in a garage in Tulsa, Oklahoma, brothers Donald and David Yonce launched a network monitoring software company and named it SolarWinds.

To run a business efficiently, it is particularly important to keep your customers happy. It does not matter how many customers you have, what matters is how good your service is! However, providing the best customer service can be a daunting task. Every customer wants their queries resolved at the earliest. However, it can be a huge problem, especially when there are customers in abundance. This is where a mobile helpdesk solution comes into play.

In today’s enterprise, technology is quickly extending beyond its birthplace in IT. Solutions that found traction with IT technologists are now helping connect everyone and everything at a company. At ServiceNow, it starts with our customers. Customers have been using ServiceNow® IT Workflows products in traditionally non-technology functions. Where these shifts became thematic, we listened and evolved our capabilities to serve those teams.

Monitoring business-critical applications is just as vital as deploying them since their performance directly impacts your ability to meet business goals. When it comes to the banking industry, ensuring superior application performance of applications is crucial to enabling smooth banking operations. But it’s also complex since banks deploy interconnected applications across on-premise and cloud.

I’m excited to announce that Ivanti is the recipient of not one, not two, but three “Best-Of” awards from Expert Insights for Spring 2022. Expert Insights’ Best-Of Awards are designed to recognize cloud technology providers across multiple software categories including cloud software, security, and storage.

When high temperatures, prolonged drought, and lightning strikes ignited a huge swath of Australia’s wilderness in late 2019 to mid-2020, Australians stepped up in droves to assist with the rescue and cleanup efforts. The New South Wales (NSW) Rural Fire Service (RFS), a government agency under the NSW State Public Sector, was inundated with inquiries and applications from people wanting to join the fight.

Data continues to be a major driver of business operations, and as a result, it’s becoming more common to see cross-functional teams working within IT. In 2022, for example, data-related projects enforcing data hygiene, data integrity, or data security continue to lead most functional leaders’ investments.

Management is also often about accountability. Well, let’s scratch that, it’s always about accountability. And when it comes to IT Service Management (ITSM), that accountability goes double, because we’re dealing with processes that cover your entire organizational structure. That’s when the RACI matrix comes in, an acronym that’s so fundamental that it’s covered by the ITIL Foundation Exam. Today, we’ll learn all about it, and why it can help with service design.

The global pandemic has opened up the door to challenges in many workplace environments. But with challenges also come opportunities. Many companies have had to create hybrid workplace plans to ensure work productivity doesn’t slow down. The development of the hybrid workplace strategy is a win-win for employees and businesses. This strategy offers the flexibility of working from home or the option of working on-site if the employee needs focus and a routine.

Major incidents are, by their very nature, stressful and intense. The ITIL 4 definition of a major incident is: High-stress situations can cause conflict that left unchecked could delay the fix effort. Since we already have a definitive guide on incident management, this blog post will focus specifically on the major incident management process.

It has been seen several times that organizations provide maintenance only after sudden asset failure or sometimes too much maintenance is provided to the asset. In these types of scenarios, the actual performance of the asset is not seen & calculated. Therefore, providing maintenance on time to assets is important. However, maintenance shall be neither too much nor too little. Organizations shall emphasize condition-based assets monitoring so that Maintenance is done on time. To fulfill this purpose.

University operations play a pivotal role in creating a productive and successful learning environment. These are the foundations upon which the institutions are built. ‍ In order to manage a large number of students, staff, and resources, universities need robust systems that provide real-time data and transparency across all areas of their operations. Universities are complex organizations with a myriad of moving parts. Each university department has its own objectives, budgets, and personnel.

Smart factory advancements in manufacturing mean more and more operational technology (OT) devices are connected to the network. Today, more than ever before, it’s possible to visualize and monitor OT asset health the way you monitor IT assets. It’s even possible to see the relationships and dependencies between manufacturing and OT assets. This reduces the risk that an OT-related patch or change will negatively impact the production environment.

Electronic waste has long been a massive threat to our environment – and this problem is set to grow exponentially over the next decade. In fact, projections show that 74.7 million metric tons (MMT) of e-waste will be generated globally by 2030, compared to 53.6 MMT in 2019. E-waste is a growing concern for companies who wish to adopt more sustainable business practices, as the amount of business technology that is replaced and thrown out is a leading contributor to the problem.

Over the last two decades, we have seen companies move to the cloud in hordes and presently, the cloud is often the default option for almost all new enterprises. Only companies in a very narrow niche are sticking to on-premise solutions. And the trend is expected to continue. In 2021 alone, the end-user spending in cloud computing was around 482 bn USD.

Many big organizations do not pay attention to their assets, where they are located, and who is using them when organizations do not pay attention to their assets and pieces of equipment! Asset theft, asset misplacement, misuse, or personal asset utilization chances are more. Asset theft is a massive issue across the world & it is common in all industries.

Remote working quickly became a must with the arrival of the global pandemic. Employees and employers alike have had to adapt quickly. Many companies were caught off guard when the health emergency was declared. Within days, employees were forced to work from home to limit the spread of COVID-19. Telecommuting has brought its own set of challenges to IT departments in order not to interfere with business operations.

Continuous Delivery for Puppet Enterprise (PE) is a tool for streamlining and simplifying the CI/CD process of your Puppet code. Continuous Delivery for PE offers a prescriptive workflow to test and deploy Puppet code across environments. ServiceNow includes a powerful Flow Designer. Why not combine Continuous Delivery for PE pipelines with the ServiceNow Flow Designer to improve and automate your change management process even further?

In today’s digital environment, no company is immune to cyberattacks. In fact, more than one-third of organizations worldwide have experienced a ransomware attack or breach that blocked access to systems or data, according to IDC.1 From the Capital One incident to the SolarWinds attack, businesses and organizations of all facets and sizes are at the forefront of such threats.

IT Operations or ITOps have long been a key part of IT service management (ITSM) for organizations. It has played and continues to play an important role in maintaining organizations’ IT infrastructure up and running and making IT available to all employees. Unlike the service desk which directly communicates with the employees, the activities of ITOps rarely involve direct contact with the users they serve.

I’m pleased to announce ServiceNow has been named a Winner with Distinction on the CRM Watchlist 2022. The annual awards recognize organizations with high market impact in the previous year that are well positioned to continue that trend over the next three years. ServiceNow is the only vendor recognized for its mission and vision.

Hardware and asset management is not easy even in relatively small organizations with 20 or 30 employees. As the size of the organization increases, it becomes difficult to keep track of all the laptops, printers, and other hardware used by the employees. This is where a detailed hardware inventory of IT assets becomes useful. A hardware inventory can help you keep track of all devices and equipment owned or used by your organization.

The widespread adoption of mobile apps is driving workforce productivity from almost anywhere across nearly every industry. Workers are relying on mobile technologies more than ever to get their work done every day—from short-staffed nurses who need to update information on the go to field service technicians who need to complete tasks and access critical information in real time to desk workers who need visibility into communications and company resources from anywhere.

Just a couple of days after Google announced a high-risk zero-day vulnerability in Chrome, Apple disclosed two zero-day vulnerabilities affecting their operating system on both mobile and desktop devices. The company has already issued updates for its iOS and macOS users. The patched versions are as follows: As for the Apple zero-day exploits, they were reported anonymously.

Despite the fact that the telecom industry is constantly growing, it has been struggling to provide cutting-edge user experiences and meet the growing demands of operational agility. Telecom companies are constantly seeking for better viable choices to reduce operational expenses, increase agility, and improve efficiency. This is where emerging technologies like Robotic Process Automation (RPA) can be extremely helpful.

In the realm of employee experience and company culture, there’s no term more ubiquitous than work-life balance. It’s what every job candidate wants and every business promises. But in the years since work-life balance became a ubiquitous selling point, the workplace has changed drastically, and a new concept is starting to supplant work-life balance: work-life integration. The pandemic and coinciding shifts to remote and hybrid work have spurred a deluge of new approaches to working.

It should come as no surprise that cloud-based ITSM solutions have become so popular. As we’ve explored in our comparative piece: they are easily deployable, they tend to be less costly as an upfront investment and they are highly customizable to fit different IT infrastructures and team functions when compared to their on-site equivalent.

It has been seen several times that. When a customer raises an issue. Several technicians are working on the same problem. As a result, duplication of work occurs, and efficiency suffers. To avoid this type of problem, help where software is utilized. As it keeps updating the status in real-time and provides each problem with a unique identity number. Whenever the technician works on the same problem it alerts the member that the other technician is looking into it.