When a customer has a support question or needs help to solve an issue, they should encounter a smooth experience all the way through to resolution. But that’s not always the case. At ServiceNow, when customer feedback revealed areas ripe for improvement, our employees listened and upgraded two important support workflows: case creation and auto-agent. “We try to provide customers with self-service content,” explains Vikas S., a product manager at ServiceNow.

There is a large sum of assets and medical supply of which the healthcare industry has to keep a track of. Check-ups that are regular to surgeries and the supplies used in it, there is a long-list to it and it would lead to an employee investment of time, plus this technique is also open to human error. An organization always wants to keep good track and manage their supplies in a very effective way.

Technology leaders are expected to do a lot. Their business partners talk about evolution, agility, and the ability to change direction overnight in response to new and emerging threats and opportunities — with no loss of productivity. Keeping up with the pace of change while delivering on all the work that maintains the integrity and security of the business can be a daunting challenge.

There are several types of asset tracking technologies available such as barcode, QR code RFID GPS NFC IoT BLE. in this blog we will know about GPS devices and Asset tracking. GPS asset tracking can be used for which organization and why it is considered one of the best options for outdoor asset tracking. So, without wasting any time let us begin!

The workforce is facing massive disruption. A skills shortage is challenging leaders to rethink their talent strategy. And 81% of workers feel at risk of burning out, according to a study by Mercer. At the same time, employees are reevaluating what they want from work. A lack of flexibility and limited opportunities for advancement are among the top 10 reasons U.S. workers left their jobs in 2021, according to Pew Research.

However, for this system to work properly, the barcode scanners must be able to read the codes easily. To ensure the legibility of a barcode, you must: To create external barcodes (for product sales) and have them accepted worldwide, you must register with GS1, as they are the only globally recognized barcodes.

Managing risk and compliance in telecommunications is no easy feat. When a telecom company operates in underserved remote and rural communities—including hurricane-prone island markets and mountainous regions in the southwestern US—it can be even trickier. That’s where communications services company ATN International, based in Massachusetts, found itself. The company wanted a platform to elevate its integrated risk management (IRM) program.

Lots of people believe that inventory management can be done easily. Inventory management is not a simple task especially when you have multiple work locations. There are several issues that can occur in inventory management which can be harmful to business. One of the major inventory management issues is stock-out. However, lots of people use stock-out in the place of inventory shortage & vice versa. But both are different terms. What is the difference between them?

Organizations today—and the people who run them—face unprecedented challenges. Executives are under pressure to make faster, smarter decisions and drive innovation while struggling to maintain day-to-day operations. Leaders are betting on platforms they trust to help them thrive in uncertain times. The Now Platform® Tokyo release is designed to tackle complex, interconnected problems and deliver value across the enterprise. It helps boost efficiency and business resilience.

The Windows 11 22H2 release demonstrates that Microsoft is embracing the Everywhere Workplace, with new features and capabilities to support remote workers and BYOD deployments. What enhancements should IT admins pay attention to? These are the features worth taking advantage of – and since Ivanti UEM solutions support devices on Windows 11 22H2, customers can roll out the latest OS to their whole fleet from day zero.

The world of work continues to tackle a rapidly shifting business landscape and the “great reprioritization.” Leaders are looking for ways to differentiate their organizations to gain a competitive advantage and seeking out technologies that deliver tangible outcomes quickly and flexibly. That’s why I’m proud to introduce the Now Platform® Tokyo release.

It’s the coolest day of the year again—time to honor and celebrate the people who work behind the scenes to keep our businesses running: IT professionals! Established in 2015, IT Professionals Day is celebrated each year on the third Tuesday of September to celebrate the unsung heroes of the IT world. Join us as we wish all IT pros worldwide a very happy IT professionals day! Kudos to the IT pros!

Healthcare organizations face myriad risks, from data privacy and corporate compliance to medical malpractice and environmental safety. With more than 30 hospitals and numerous specialized facilities across six states, US nonprofit Banner Health had different vendor management processes across the organization. “I wanted Banner Health’s teams to work together efficiently,” says Cameron Nickerson, IT vendor management director at the health system.

Nowadays, with growing infrastructure and increased complexity, it’s near impossible to manage configuration changes manually. Let’s look at an example scenario. Imagine you are the network admin of a large enterprise network handling 5,000 devices. You cannot remember the configuration of every device, especially if the network environment also supports multi-vendor devices.

Mergers and acquisitions are complex. So complex, in fact, that up to 90% fail. One of the biggest risks for M&A failure comes during technology integration. At this stage, enterprise security, compliance, and employee productivity can all be irreparably disrupted. IT needs to walk a fine line between staying on schedule and maintaining stability.

Process improvement is the continuous refinement of workflows within an organization. To achieve operational excellence, you need to relentlessly work on improving your processes. By doing so, you will minimize waste, optimize resources, and improve quality and productivity. Without any hesitation, let's explore the best process improvement examples.

“Leadership is the capacity to translate vision into reality,” according to organizational consultant Warren Bennis. As a leader, you need to have a vision that you can bring to life for your employees, customers, partners, and investors. That’s why we created the CEO Dashboard.

What is problem management? In ITSM terms, an incident is a single unplanned interruption or reduction of the quality of an IT service. A problem, on the other hand, is a larger issue. ITIL™ defines a problem as “a cause or potential cause of one or more incidents.” Problem management entails the set of processes and activities responsible for managing the lifecycle of all problems that could happen in an IT service.

The global events of the past few years have permanently shifted us into a new era; defined by constant change, consumer-grade IT expectations, and digital innovation. Successful and sustainable digital transformation relies on an organization’s ability to make informed, data-driven decisions; achieve buy in from executive leadership; challenge the status quo; and future-proof investments against economic fluctuations.

Ivanti is proud to have partnered with Lookout, Inc to provide zero trust secure access across highly distributed application ecosystems while protecting their users, their data and their devices from accidental and malicious data exfiltration and threats. Today we are proud to announce the general availability of Lookout CASB and Lookout SWG as an add-on to Ivanti Neurons for Zero Trust Access (ZTA).

Lots of organizations believe that they do not indoor asset tracking as almost no assets go outside the premises of the organizations so there is no need for asset tracking. But even though their assets do not leave the premises, several assets are still lost, misplaced, or stolen. Since there is a huge area, assets are misplaced easily which is why indoor asset tracking is important. There are several industries that are using indoor asset tracking.

RFID is one of the most established asset-tracking technologies. It has been used for a long time. There is no doubt that RFID is a robust technology for asset tracking but there are several other options available that might be a good choice for your organization. That is why in this blog we will give you several reasons for choosing BLE technology over RFID technology. So, without wasting any time let us begin!

From surprise zero-day vulnerabilities to new exploits surfacing in the wild, few things ruin an IT security analyst’s after-hours or vacation plans faster than having to work overtime because of a cyberattack. Here’s a glimpse into how the story usually goes at most companies: A horribly bad cybersecurity day The first cup of morning coffee or tea is on your desk.

Being your customer shouldn’t be a lot of work. Customers want easy ways to find you and the answers they need to make the most of what you provide. When that process is smooth and seamless, it creates loyal customers who are more likely to act as de facto ambassadors of your brand. Providing a great experience is one of the primary ways to earn customer loyalty.

Organizations have this tendency of buying expensive equipment, they think that it enhances the efficiency with which their employee perform their tasks. But they don't keep track of their assets. Maintenance of these costly assets is equally important to keep their efficiency up. Negligence of these tasks can lead to major asset failure, increased downtime, asset misplacement, asset theft, and so on. No organization will want to be in a situation like this.

Work is no longer a place. It’s an activity that can and does happen anywhere. As such, it’s given rise to hybrid work, which combines the collaborative atmosphere offices provide with the perks of working remotely. This model gives employees flexibility in their workdays and better work-life balance. It also has the potential to positively affect diversity, equity, and inclusion, according to McKinsey.

The not-so-secret ingredient to attracting and retaining employees is a good digital employee experience. But if you think a good digital employee experience can be achieved by implementing some shiny new tools, think again! To achieve the strong competitive advantage that a satisfying and productive employee experience can provide, organizations have to strike the right balance of technology, organizational structure, and culture.

When work is done manually the chances are that reports are not accurate. When reports are not accurate the decision based on these reports will not be accurate. Some organizations just make decisions based on assumptions, again decisions based on assumptions are not accurate which is why automated business reports are essential. In this blog, we will know how reports are helpful in improving maintenance equipment. But first, let us know what business reports are!

IT teams in modern workplaces are no longer spending the bulk of their time troubleshooting and break/fixing issues. As in any service industry in the consumer world, IT service workers are now expected to deliver a great experience to their consumers – the employees. Managing the workplace has become much more like managing a theme park, where every aspect of its real estate should exhibit interest, joy, and fun; everything that makes up a great experience.

According to Accenture’s “State of Cybersecurity Resilience 2021” report, security attacks have increased 31% from 2021 to 2022. This statistic shows that organizations are not ready with a robust security plan and lack continuous network monitoring, resulting in security loopholes. Efficient network infrastructure is crucial for the success of your enterprise.

“How much Inventory is left for the next batch of production?” Is this easy for you to answer this? If not, then there is a management glitch, which you must take care of. If your organization is still keeping a track of inventory manually it must be a time and money-consuming task. Whereas, if an organization wishes to switch to an automated Inventory Management Software, it makes the task very easy. Let us first know what inventory is & how inventory management helps!

The recipe for a delightful employee experience is all about adding heaps and heaps of delightful service desk experiences. Think about it, what good is a service desk if it doesn’t solve your employees’ day-to-day tech issues? According to Forrester’s The State Of The Service Desk, 2022 report, only 66% of employees contact their service desk more than once a year.