Operations | Monitoring | ITSM | DevOps | Cloud

April 2023

What is An Asset Register, And What Are The Benefits of Maintaining Asset Registers

An asset register is a comprehensive record-keeping system that tracks and manages an organization’s physical, financial, and non-financial assets. It provides a detailed inventory of all the assets an organization owns, along with relevant information such as their location, condition, and value.

The Role of RFID in Enhancing Asset Tracking and Theft Prevention in Car Rental

Car rental companies face a range of challenges when it comes to managing their assets. One of the most significant issues is asset tracking and theft prevention. Fortunately, the use of RFID technology and asset management software can help car rental companies to overcome these challenges and improve their operations. In this blog, we will explore the role of RFID in enhancing asset tracking and theft prevention in car rental & asset management software & its benefit for car rental.

Advantages Of Using RFID In Fleet Management for Car Rental

In the car rental industry, fleet management is an essential aspect that involves managing and maintaining a fleet of vehicles. This includes activities such as monitoring vehicle usage, maintenance scheduling, and monitoring vehicle availability. In the past, fleet management relied heavily on manual processes, which were time-consuming and inefficient.

5 Things You Should Know About Maintenance KPI Metrics

Are you responsible for the management of any department in your organization? How do you justify the fact that you are doing a good work or not? This fact can only be justified if there is a system overlooking all the facts that state that the management is being done in a proper way and everything is running smoothly. The system that we are talking about is Maintenance KPIs. KPI stands for Key Performance Indicators.

Why Understanding Fixed Asset Depreciation is Key for Business Success

Once you install the Asset Management Software and start keeping a track of all your assets, you feel that the employees are doing a great job by understanding the whole profile and software. But still there might be something that you are not paying attention to, which could lead to heavy future losses. Depreciation is directly related to your assets and hence you should never overlook them. With the help of Fixed Asset Depreciation one will excel undoubtedly.

Spending More on ServiceNow in 2023? Learn with Infraon

IT service management (ITSM) has become a critical function for organizations to ensure seamless IT operations and customer satisfaction. ServiceNow has been one of the go-to ITSM solutions for many enterprises in recent years. However, with the ever-increasing demand for advanced ITSM capabilities, many organizations are finding themselves spending more on ServiceNow licenses and struggling to justify the ROI.

How to Develop an Asset Inventory for ISO 27001

ISO 27001 states the necessary conditions that must be followed in order to ensure effective Security Management in your organization. Because the framework includes specific requirements regarding IT assets, knowing how to develop an asset inventory for ISO 27001 will help ensure that your information assets – both physical and non-physical – are adequately protected. As a result, your organization will be safer as well.

Unifying the customer service value chain

Customers expect the same great experience no matter where or how they interact with an organization. Providing that seamless experience can be challenging for organizations spread across multiple entities, locations, and ownership models. ServiceNow service organization management capabilities can help unify the customer service value chain on a single platform. Many players are involved in getting an organization’s products and services to customers.

Real-time visibility and control over assets with RFID in the healthcare industry

The healthcare industry is a complex and rapidly evolving sector that requires real-time visibility and control over assets to optimize operations and ensure the delivery of quality care. One of the technologies that can provide such visibility and control is Radio Frequency Identification (RFID). RFID can enable healthcare providers to track, manage, and monitor their assets in real-time, leading to improved efficiency, reduced costs, and better patient outcomes.

Improving supply chain management with RFID technology in the manufacturing sector

In the manufacturing sector, effective supply chain management is critical to success. With increasing pressure to reduce costs, improve efficiency, and ensure timely delivery of products, manufacturers are constantly seeking innovative ways to optimize their supply chain operations. One technology that has gained popularity in recent years for improving supply chain management is RFID (Radio Frequency Identification).

Why Enterprise Observability Is a Better Approach to Unified Monitoring

To say modern enterprises are built on the cloud is an understatement. According to Gartner, enterprise spending on cloud applications surged to 57.7% in 2022, and investments into public cloud services hit a respectable 41%. These numbers are only predicted to grow further in 2025 as enterprises accelerate cloud rollouts and move into a cloud microservices architecture to realize greater agility, productivity, and competitiveness.

Top 9 Best IT Inventory Management Software in the Market

Choosing the IT Inventory Management software that suits your organization's needs requires much investigation. And with so many options in the market, it's easy to get overwhelmed. But things don't have to be that complicated. Since we know a thing or two about the subject, we thought we'd give you our rundown of the best tools so you can make an informed choice. So, keep reading to find all you need to know to get your ideal IT inventory software!

Learn ITSM and ITOM Key Differences and Similarities | Infraon

In this video, we'll explore the key differences and similarities between IT Service Management (ITSM) and IT Operations Management (ITOM), two critical IT department concepts. We'll start by defining each concept and explaining what ITSM and ITOM are and how they're used in IT management. Then, we'll dive into the five main processes of ITSM, including service strategy, service design, service transition, service operations, and continual service improvement. Next, we'll explore ITOM and its focus on monitoring, managing, and optimizing IT infrastructure, resources, services, and applications.

ISO 27001: How to Implement the Information Security Standard in Your Organization

You know you're taking IT security seriously when you start looking at ISO 27001. Done well, it can be a game changer for your organization, since it has the power to level up your security, protect your information, and reduce risk. This article will look at how the ISO 27001 standard works and some of the main benefits it brings. Then we will explain how to implement the framework in your organization and the requirements for obtaining accreditation.

What is Service Request Management? Examples and Benefits

Modern businesses must offer essential services and support to internal and external clients and employees to run efficiently. Unfortunately, not all service requests are easy to understand. Employees might need additional direction from the service provider and expectations about the caliber of service they can expect to use the service offered fully.

Boosting Customer Experience with RFID-enabled Self-checkout in Retail Industry

In recent years, self-checkout systems have become increasingly popular in retail stores. These systems enable customers to scan and bag their items themselves, reducing the time spent waiting in line and improving the overall shopping experience. However, traditional self-checkout systems require customers to manually enter the product code or scan the barcode, which can be time-consuming and frustrating.

How RFID technology can optimize asset utilization in offices

Offices are complex environments where assets are always moving, from furniture and equipment to files and documents. Tracking these assets can be a difficult and time-consuming process. RFID technology can help optimize asset utilization in offices by providing real-time visibility and location tracking of these assets.

RFID solutions for efficient inventory management in retail

Introduction: Efficient inventory management is the backbone of any successful retail business. With the rise of e-commerce, consumers have more options than ever, which means retailers must prioritize a streamlined supply chain to stay competitive. Radio Frequency Identification (RFID) solutions have become increasingly popular in recent years as a way to improve inventory management.

New Chrome and Edge zero-day exploits: How to patch CVE-2023-2033 and CVE-2023-2136

Two new zero-day exploits that affect the Chromium browser core were reported on April 14th. And since both Chrome and Microsoft Edge are based on it, Google advised to update the browsers. The vulnerabilities CVE-2023-2033 and CVE-2023-2136 can lead to remote code execution and have already been fixed. But that doesn't mean that's the end of the problem.

Micro Product Demo: Ivanti Neurons for Security Operations Management in 151 seconds

Ivanti Neurons for Security Operations Management provides your organization with centralized management of security events to identify all events that require triage and assigns the remediation activity automatically or manually to the right team. In this video, we look at the capabilities across Security Operations Management, Security Event Management, Security Incident Management, Incident and Change Management, DevOps, and Visibility.

7 Steps to Develop an Effective IT Asset Management Strategy

The main goal of IT Asset Management (ITAM) is to manage, control, and protect your IT assets throughout their whole lifecycle. In order for it to be successful, it's important to create an effective ITAM strategy, which will help you work more efficiently towards your goals and objectives, and get the most out of the practice. In this article, we will describe what an IT Asset Management strategy looks like and everything it should include, as well as the main benefits it will bring to your organization.

The evolving role of AI in knowledge management

Recent advances in AI-powered chatbot technology will change the way humans interact with applications and machines. AI will likely boost current IT Service Management (ITSM) chatbot capabilities and directly affect how knowledge management will be provided in the future. Let’s look at how AI in knowledge management is affecting content creation, management, and access.

PAM Masterclass Episode 3: Essentials of privilege elevation and delegation management

In this episode, you'll gain an in-depth understanding of ManageEngine PAM360's privilege elevation capabilities to provision time-based, application- or command-based, role-based, and requirement-based access privileges to non-admin users, along with some real-world use cases.

IT Service Catalog With Simple Steps in 2023 - Infraon

Description: In today's video, we'll discuss the importance of creating an IT service catalog in 2023. We explore the origins of service catalogs, what to expect from a modern IT service catalog, and the benefits of using a service catalog. We also provide simple steps to help you create your IT service catalog. Part 1: Origin of service catalogs - We'll start by exploring the origins of service catalogs, discussing how they have evolved over the years and what they look like in modern IT environments.

How to manage personal protective equipment (PPE)?

Workplace accidents show the importance of protection and prevention in the workplace. Employers have a responsibility to provide personal protective equipment (PPE) when there is a risk to the health and safety of employees that cannot be controlled by other means. Personal protective equipment (PPE) is used to protect employees from hazards that may threaten their health and safety.

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Digital Transformation is a Challenge. Use No Code Workflow Automation

Digital transformation is the process of integrating digital technologies into various areas of a business to modernize, optimize, and streamline key business processes. This can alter the way a business operates and delivers value to customers. The digital transformation journey can often include major shifts in culture, processes, and technology.

Top 10 Best IT Asset Management Software of 2023

IT Asset Management (ITAM) software is one of the most significant investments you'll make to manage, control, and protect your IT estate. But to do it effectively, you need a tool instead of relying on spreadsheets. A good ITAM solution can help you reconcile licenses against services, secure your end-user environment, and reduce costs. In this guide, you'll find: So make sure to read it through before you start seeking your ideal platform!

The Sun's Setting on Cisco Prime Infrastructure, Rising on SolarWinds Hybrid Cloud Observability

Cisco recently announced its plan to End of Life (EOL) Cisco Prime Infrastructure. While they’re offering an alternative solution with this announcement, Cisco DNA Center, support for multi-vendor environments appears to be decreasing.

How to avoid stock-outs?

Good stock management means having the right amount of stock in the right place at the right time. It is crucial to keep track of stock levels so that you know when to place a new order, how much to order and where to store it in order to avoid losses in the event of a stock-out. However, finding the perfect balance is not an easy task. A stockout occurs when a company is unable to meet a demand, which will have an impact on operations.

3-Step Approach to Eliminate the BitLocker Recovery Key Backup Issue using Nexthink

Data Security & Data Encryption has become a vital security step for organizations world-wide and a key component for security compliance. BitLocker is one of the popular Software Stacks for enforcing encryption on all devices & drives. Learn how the EUC Team of a large multinational IT Consulting organization successfully enforced BitLocker Recovery Key Backup on 700 thousand devices using Nexthink.

Top 5 Asset Management Optimization Technique in 2024

The asset management industry is becoming increasingly vital for companies to optimize their asset management techniques to stay competitive. As asset management technology progresses, so do the techniques and strategies used to maximize profits and optimize asset management. Here, we will look at the top five asset management optimization techniques in 2023. We will discuss the various techniques and provide insight into how best to implement them to maximize asset management performance.

Almaden at CIO Meeting 2023: Showcasing Cutting-Edge Solutions for IT Leaders

On April 14, 2023, Almaden had the privilege of participating in the CIO Meeting 2023 event held in Caucaia, CE. The event was organized by GGTIC CE and brought together CIOs and IT leaders from various industries to discuss the latest trends and challenges in technology. Almaden was proud to attend this event in partnership with Arklok. The CIO Meeting 2023 event was an ideal platform for Almaden to showcase its cutting-edge solutions and engage with CIOs and IT leaders.

How to Calculate the Total Cost of Ownership (TCO)? Definition and Examples

Total Cost of Ownership (TCO) often comes up when talking about IT management, but not everybody knows its full utility. Most of the time, the cost of an IT asset is only associated with its purchase or licensing fee. However, that’s not the only expense you should consider. There are several associated costs that affect the TCO – such as maintenance, support, and guarantee. So, it is particularly useful as it gives you a clear picture of how much you are investing in your assets.

Almaden Participates in I Seminário Executivo Sucesu RS 2023

On April 13th, 2023, Almaden had the opportunity to participate in the I Seminário Executivo Sucesu RS 2023, which was held in Porto Alegre, RS. Almaden participated jointly with Arklok, one of its best business partners. The event’s theme was customer relationships and experience in the digital era, which is a crucial aspect of business in today’s world.

What is Break/Fix Support - And Why You Need to Ditch it Right Away

The break/fix support system has been around since the beginning of IT support. It has remained the most popular model over the years for a reason: agents find it practical and straightforward. However, over the last few years, IT teams from around the world have been questioning its effectiveness and adopting new tools and strategies in order to build a more proactive support system.

All About Office Supplies Inventory Management Software

In today’s highly competitive and digital era, maintaining an accurate inventory of office supplies is crucial for a company’s success. Not only does it ensure that employees have the necessary tools to do their jobs, but it also helps keep costs down by avoiding overstocking or understocking. That’s where office supplies inventory management software comes in. This software can help businesses streamline inventory processes, automate reordering, and reduce waste.
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What are the common challenges in IT Operations management?

IT operations management manages the day-to-day operations of an information technology (IT) department. The goal of IT operations management is to ensure that the department runs smoothly and efficiently while meeting the needs of the business. However, ITOM can be a challenge, as there are several factors to consider. IT operations management has been encountering a few challenges recently, mainly due to the evolving dynamics set off by the COVID-19 pandemic. The IT landscape has been changing rapidly, and operations staff feel pressure to keep up. They are also challenged by the complexity of the current IT landscape and the need to shore up their resources with enterprise support and infrastructure.

How Business Leaders and IT Professionals can Optimize Digital Employee Experience for Success

Let’s imagine any given company as a restaurant, with employees as the chefs who prepare and serve the meals. Now, consider how frustrating it would be for those chefs if the kitchen was poorly organized, with old and malfunctioning equipment, and ingredients scattered all over the place. It would make their jobs much more difficult and less enjoyable, leading to mistakes, slower service, and perhaps even employee turnover.

Time to Resolution: What is it, Why You Need it, And How to Calculate it

Ready, set, go: when it comes to customer service, it's a race against the clock. Customers expect lightning-fast responses and complete solutions to their problems. But what happens when your help desk can't keep up with the pace? The answer is simple: frustration, dissatisfaction, and potentially lost clients. That's why measuring and improving Time to Resolution (TTR) is crucial. As a customer, there's nothing more irritating than dealing with a slow or ineffective help desk.

Rethinking your IT asset management strategy

Many businesses waste time, money, and energy trying to manage their hardware, software, and cloud assets. Without an easy way to track these assets, your organization may be paying for outdated software or unused licenses or cloud subscriptions—or struggling to keep up with each asset through its lifecycle. It’s time to rethink your IT asset management strategy. Consolidating management onto a single platform makes it possible to boost productivity.

The Ultimate Guide to Software License Optimization

Software License Optimization is an important and expensive part of IT’s remit. The SaaS industry alone is expected to generate 883.34 billion by 2029, as the use of SaaS applications moves from common to ubiquitous. The workplace is now primarily digital, and many businesses either are, or are moving to entirely cloud-based systems. Yet this proliferation of cloud-based SaaS applications alongside existing on-prem applications creates complexity for IT teams.

9 Ways to Do Proactive IT Support - And Switch From The Break/Fix Model

As organizations become aware of the importance of proactive IT support, many IT support teams are adopting a more strategic approach to manage their workload and infrastructure. However, some companies are still using the traditional break/fix model, where IT professionals are only called upon when something goes wrong. But having a reactive approach can lead to prolonged downtime, higher costs, and a frustrated workforce.

Future of software license management - Trends and innovations to watch out for

In today’s era of ubiquitous SaaS, software license management has become crucial for organizations that heavily rely on technology. Just to give a quick rundown, it entails closely monitoring and tracking software licenses to ensure that they possess the necessary licenses to meet current and future requirements. It is currently a bigger need than ever before, considering that the need for going fully remote has already proven to be a quick and devastating reality in recent years.

Driving Success: Almaden at Arklok's Sales Convention in São Paulo

On April 5th and 6th, 2023 Almaden participated as a sponsor at the Arklok´s Sales Convention, which took place in São Paulo. Arklok´s Sales Convention was an exciting and energizing experience, and we were thrilled to be a part of it. We were able to connect with Arklok’s sales team, share insights and best practices, and explore new ways to collaborate and grow our businesses together. During the event, Almaden had the opportunity to showcase CIQ® SmartCenter™.

Developing a culture of observability

In the race to attract and retain customers, businesses must deliver great customer experiences, release reliable products fast, and scrutinize costs to achieve consistent growth. That can either be a well-oiled machine or a tangle of disjointed communications and workflows that frustrate customers, employees, and management alike. By developing a culture of observability, you can have a framework that harmonizes the experience for everyone.

Analytics Plus webinar: The 5-step plan to establish capacity planning for your IT

To stay profitable in these competitive times, organizations need to ensure sustained operations and scale at opportune times. Capacity planning can act as an integral cog in this process. Effective capacity planning helps business leaders ensure uninterrupted and optimal operations and services—elements that are vital for business sustainability and profitability. Capacity planning also sheds crucial insights into organizational shortcomings and cost drains, allowing leaders to course correct and streamline operations.

Patch Windows Common Log File System Driver Vulnerability (CVE-2023-23376)

As the digital world becomes more interconnected, cyber threats evolve and become more sophisticated, putting businesses and individuals at risk. On February 14, 2023, Microsoft announced a critical vulnerability in the Windows Common Log File System (CLFS) driver, known as CVE-2023-23376. This vulnerability allows attackers to elevate privileges and gain unauthorized access to sensitive data, potentially resulting in severe consequences for affected systems.

Challenges in Physical Verification of Fixed Assets

Fixed assets are an integral part of any organization and play a critical role in its long-term success. They represent a significant investment and include tangible assets such as office buildings, land, machinery, and equipment. As such, it is essential for organizations to keep track of their fixed assets and ensure that they are accurately recorded in their financial statements. This is where physical verification comes in.

4 Rising Trends in Enterprises: Cloud, Automation, Experience, and Compliance

When you’re running a business, you have a bunch of different tools and processes that you need to manage in order to keep everything running smoothly. It’s kind of like having a bunch of different puzzle pieces that you need to fit together just right in order to create a complete picture. Now, let’s say you want to take your business to the next level – maybe you want to expand your customer base, improve your productivity, or streamline your operations.

Best Asset Maintenance Software Guide in 2024

In today’s digital-first business environment, asset maintenance has become essential to any organization’s success. Proper maintenance of assets, ranging from equipment and machinery to buildings and facilities, can help businesses reduce costs, increase efficiency, and improve safety. However, managing assets can be challenging, especially if the organization relies on manual processes.

5 Ways Nexthink Amplify Strengthens Your Service Desk

What does a normal day look like for your service desk? A flood of incoming tickets. Insufficient data to quickly find the root cause of issues. And a lack of remediation power to close tickets fast. Level 1 (L1) analysts are forced to spend time jumping across tools, reaching out to end users, or relying on guesswork to solve problems.

Intelligent Workflow Automation Helps Company Productivity

If you can harness the power of intelligent workflow automation, it has the potential to transform your operations and enable you to deliver on customer expectations. StartingPoint can provide your team with the necessary tools to embrace intelligent workflow automation. Before breaking down this platform, let’s take a step back and define what intelligent workflow automation is.

Analytics Plus webinar: The 5-step plan to establish capacity planning for your IT

To stay profitable in these competitive times, organizations need to ensure sustained operations and scale at opportune times. Capacity planning can act as an integral cog in this process. Effective capacity planning helps business leaders ensure uninterrupted and optimal operations and services—elements that are vital for business sustainability and profitability. Capacity planning also sheds crucial insights into organizational shortcomings and cost drains, allowing leaders to course correct and streamline operations.

Ivanti Neurons for Healing Better Experiences. Better Outcomes.

Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.

Improving IT Service Delivery and Asset Management

Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.

How RFID Helps in Inventory Management?

RFID, or radio frequency identification, is a technology that has been around for decades but has gained increasing popularity in recent years due to its ability to streamline inventory tracking and management. RFID software systems use radio waves to identify and track objects, making them a valuable tool for businesses looking to optimize their operations. In this blog post, we will explore how RFID works and where it is used, with a particular focus on its role in inventory tracking.

Accurate Actionable Asset Insights

Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.

Enhancing the Employee Experience through Proactive Service Management

Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.

Closing the Gaps in Desktop Virtualization

In virtual desktop environments, visibility into common employee experience problems has traditionally been limited. In most virtual desktop scenarios, what’s really being delivered is an instance of Windows with a collection of Windows applications, including a browser to access various SaaS applications. EUC teams have been managing these environments for years, so this should be easy, right?

Gain agility through observability

As companies navigate geopolitical challenges, macroeconomic headwinds, and the post-pandemic comedown, business leaders face intense pressure to drive software transformation, reduce costs, and compete faster in the cloud-transition era of “lift and shift.” Amid layoffs and a slowed pace of hiring, the demand for better tools, real-time insights, seamless experiences, and contextual analysis has skyrocketed.

DevOps? DevSecOps? What You Need to Know With Guest Bart Westering | Security Insights Podcast: Ep.5

Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.

The Definitive Guide to Hardware Asset Management (HAM)

Hardware Asset Management (HAM) is an essential component of IT Asset Management. Done well, it can reduce costs and ensure the correct equipment is available at the right time for the right stakeholders, and that IT hardware assets are always tracked. In this article we will introduce HAM, describe some of its main benefits, and look into the stages of the HAM lifecycle. Plus, we will explore some of the best ways to get started. Ready to get excited about HAM? Let's get started!

EUC Professionals Choose Nexthink as Clear Leader in DEX

We’re honored and humbled to announce that popular Peer Reviews site, G2, has named us a Leader in DEX Management software. In a field of 18 other competitors, we’ve received the highest rating from hundreds of real EUC Professionals. We strongly believe in the adage: ‘Your Reputation is Everything’, so to receive such positive feedback from the IT community means the world to us here at Nexthink.

Users have spoken: ServiceNow leads in low-code, no-code development

I’m thrilled to announce that ServiceNow is the Leader in low-code and enterprise no-code development platforms, according to the G2 peer-to-peer review site. Through individual reviews, the global community of software users has ranked ServiceNow App Engine as: This distinction validates the momentum of App Engine, which was named a G2 Leader in 2022 and a Gartner Magic Quadrant Leader in Low-Code Application Platforms.

Workflow Automation For Small Businesses Can Make Work Easy

If you can harness the right solutions, automation can play a powerful role in elevating your workflows and enabling your business to reach new heights. Rather than embracing a wide range of different solutions, it’s often best to keep your technology stack small and nimble. Using too many automation tools can result in convoluted workflows. ‍

Best Digital Employee Experience Platforms

While you may have long-term ideas regarding the future of your business, the post-COVID situation has pushed the world into a major economic recession. This affected almost all industries across the globe. With the rise of hybrid work and employees operating from a variety of devices and environments, it’s becoming more challenging for IT leaders to keep a grip on the digital workplace.

IT Asset Management Reporting: 10 Reports to Improve Your ITAM Strategy

IT Asset Management reporting is essential for agents to plan their ITAM strategy in greater detail. Reports provide valuable insights that enable you to make informed decisions and identify areas that need improvement. By leveraging them, you can thoroughly understand your organization's IT infrastructure and associated costs, enabling you to maximize IT expenses and performance. It's common to get stuck in the daily loop without having a moment to stop and analyze possible weaknesses.

The Role of DEX in Talent Retention

Recruiting talent to your organization is one thing, keeping said talent is a different beast. Everywhere Work has given the workforce an increased sense of power in choosing where and how they work. As a result, retaining employees has become a challenge for organizations. Research has shown that 31% of employees quit a job within the first six months and France experienced record-high turnover in 2021, with a rate of 24.20%.

Getting ahead of global regulations

In today’s world, the fitness of compliance and risk professionals is being tested like never before. Like the surfers who founded ServiceNow, we must find ways to get ahead of each new wave of federal and global regulations and ride as gracefully as we can—or wipe out. The key is to be proactive rather than reactive. No matter the regulation or resources at one’s disposal, the basic principles of establishing a strong compliance practice cannot be ignored.

How To Improve Performance of SaaS Applications using Nexthink

In today’s dynamic and rapidly changing environment, organizations deploy most, if not all of their business solutions using SaaS applications. This fast-paced digital transformation makes it critical for organizations to ensure the performance of SaaS applications, so that these applications can meet end user demands and provide the expected experiences. IT teams must ensure their SaaS applications are functioning well, facilitating productivity rather than inhibiting it.

ITSM and monitoring: A match made in IT heaven

It has been a veeeeery long time since we discussed a technical concept from an ingenious allegory. Many people send us emails asking us why, and we have to admit that… it’s true, everything is quite more fun with fantastic allegories. So be it then! At the request of our fans. Let’s talk today about ITSM and Monitoring Support through an invented event from which we can then draw a technical lesson.

How To Improve MS Team's Poor Call Quality across the Enterprise with Nexthink

Microsoft Teams is one of the most widely used collaboration tools today. Entire enterprises rely on MS Teams for cross-functional communication, project management, and productivity. If Teams has issues, entire projects can get derailed, and business objectives could be at risk. This places pressure on IT teams to proactively measure and manage the performance of MS Teams, to ensure issues don’t prohibit employee productivity.

synonyms-and-alternatives-of-happy-to-help - Infraon

In this video, we'll be discussing how to improve customer service by using better language. Customer service representatives face a lot of challenges on a daily basis, including dealing with difficult customers and finding solutions to problems. That's why it's important to provide excellent customer service, which relies heavily on effective communication.

Benefits-of-equipment-inventory-management-system (Infraon)

In this blog post, we talk about the importance of equipment inventory management for businesses and the benefits of using an equipment inventory management system. It highlights how inventory management plays a crucial role in an organisation's success and describes how an equipment inventory management system can help businesses efficiently track and maintain their resources.

Agentless-vs-agent-based-asset-discovery - (Infraon)

In today's digital age, investments in advanced technology and superior assets are crucial for businesses to retain their market position. However, to ensure these investments are worth it, getting a solid return on investment (ROI) is necessary. The first step towards managing your assets and achieving expected returns is through accurate inventory, and that's where IT asset management (ITAM) comes in.

The key differences between Active and Passive assets - Infraon

Learn how to optimise the cost, performance, and security of your organisation's IT infrastructure with IT asset management (ITAM). In this video, we cover the essential steps towards developing an effective ITAM program, including inventorying physical and virtual assets, establishing policies and procedures, implementing tracking processes, and establishing metrics for success.