Operations | Monitoring | ITSM | DevOps | Cloud

May 2023

Why Your Observability Strategy Needs Security Observability

An observability strategy helps many businesses support the stability and performance of complex, distributed IT environments. Since you may already be tracking the three pillars of observability—metrics, logs, and traces—why shouldn’t you also use the endless stream of telemetry data to identify security risks and vulnerabilities, just as you use it to monitor and stabilize operations? Even the best-planned observability strategy is incomplete without the fourth pillar of security.

Tips to Boost Supply Chain Performance with Inventory Tracking

In today's fast-paced and highly competitive business landscape, having an efficient and effective supply chain is critical to success. The supply chain involves the movement of goods from manufacturers to suppliers and ultimately to the end customer. To ensure a smooth and efficient flow of goods, businesses need to have a strong inventory management system in place. Inventory tracking technology is an essential tool that businesses can use to improve their supply chain performance.

The Benefits of Asset Infinity's Real-Time Inventory Tracking for Asset Management

Welcome to our blog, where we explore the powerful capabilities of Asset Infinity's real-time inventory tracking system and its impact on effective asset management. In today's fast-paced business landscape, organizations across industries face the challenge of efficiently managing their assets, ensuring their availability, and optimizing their utilization.

4 takeaways from Knowledge 2023

Knowledge 2023 united thousands of ServiceNow customers and colleagues from all over the world at the first single global user conference in three years. ServiceNow CEO Bill McDermott opened the show, and announcements about innovations enabled by the Now Platform didn’t stop. Three days of keynote sessions, fireside chats, roundtables, and demos offered something for everyone in attendance. Here are four key takeaways from this year’s flagship event.

Best IT Hardware Inventory Management (HAM) | Infraon

Do you need help managing and maintaining your organization's IT hardware? Discover how these tools can help you improve productivity, reduce costs, and minimize downtime due to hardware failure. Effective IT hardware inventory management is crucial in today's technology-driven business landscape. By providing accurate inventory information, these tools help businesses save money, optimize resource allocation, and ensure smooth operations. Additionally, they enhance security, assist with compliance requirements, and enable better planning and budgeting for future IT investments.

Elevate Customer-Facing Contact Centers with Nexthink

Contact centers (or call centers) are crucial touchpoints for customer interactions across various channels, including phone, email, SMS, live chat, and more. As businesses strive to deliver exceptional customer experiences (particularly in high-volume consumer-facing industries such as financial services, telecom, travel, insurance, healthcare, online retail, etc.), it’s imperative to optimize contact center performance. How imperative?

Teams and Zoom - Companies Need More than Out-of-the-box Vendor Telemetry

Companies using Zoom and Microsoft Teams as their real-time employee collaboration solution have access from their vendor(s) to the call and session data telemetry gathered by their solutions via a vendor-supplied API. But is this enough for effective management of collaboration tool performance in the enterprise digital workplace?

How To Improve the Performance of SaaS Applications using Nexthink - Application Transactions

We have seen in the Series 1 of How To Improve the Performance of SaaS Applications using Nexthink on how Nexthink Application Experience could be leveraged to proactively monitor Page load times of Web Applications to improve user experience and application performance for increased business value.

Unlocking Insights: A Deep Dive into Helpdesk Ticketing System Metrics

In today's business landscape, the role of the helpdesk is more important than ever. Whether you're dealing with customer inquiries, technical support requests, or other types of issues, having an efficient and effective helpdesk ticketing system is essential to providing timely and high-quality support. However, simply having a ticketing system in place is not enough; it is equally important to track and analyze key metrics to ensure that your helpdesk is performing optimally.

Best Practices for Budgeting and Cost Management in Facility Maintenance

Budgeting and cost management play a critical role in ensuring the smooth operation and long-term sustainability of facility maintenance. Efficient allocation of resources, accurate forecasting, and effective cost control are essential for organizations to optimize their facility maintenance budgets and achieve a higher return on investment (ROI). In this blog, we will explore the best practices that facility managers can employ to effectively budget and manage costs in facility maintenance.

Alloy Software Wins 2023 Globee Awards for Information Technology

East Hanover, NJ — May 26, 2023 — Alloy Software is thrilled to announce that our latest offering, Alloy Navigator 2022, has been honored with the prestigious 18th Annual 2023 Globee® Awards for Information Technology. This achievement recognizes our commitment to delivering outstanding products, solutions, and services that set new industry standards.

Operating Excellence: Driving business outcomes with greater agility, efficiency, and resilience

As a business leader, you are facing pressure to deliver faster with greater agility, efficiency, and resilience. The Utah release helps you achieve operational excellence with these new capabilities: Join this session to learn about key innovations within Strategic Portfolio Management, Enterprise Asset Management, Risk and Compliance, and Environmental, Social and Governance products.

How To Improve the Performance of SaaS Applications using Application Transactions with Nexthink

We have seen in the Series 1 of How To Improve the Performance of SaaS Applications using Nexthink on how Nexthink Application Experience could be leveraged to proactively monitor Page load times of Web Applications to improve user experience and application performance for increased business value. Let us see in part 2 of this series how Nexthink could be leveraged to monitor Application Transactions.

The 5 Stages of the ITIL Service Lifecycle

The ITIL service lifecycle is a comprehensive framework for introducing ITIL principles into your organization. It provides a solid structure and valuable knowledge to help ensure the quality and effectiveness of IT Service Management practices are met throughout the whole lifecycle of a service. It was originally contained within ITIL v3 and was replaced by the Service Value System (SVS) in ITIL 4.

Enhancing Preventive Maintenance Programs with CMMS Software

Computerized Maintenance Management System (CMMS) software is an innovative tool that is used in many industries for managing maintenance operations. It is designed to help businesses streamline their maintenance processes, reduce downtime, and improve the overall efficiency of their operations. CMMS software can be used to track and manage a wide range of maintenance activities, including preventive maintenance, corrective maintenance, and predictive maintenance.

Effective Communication Strategies for Facility Teams

In any organization, effective communication plays a vital role in achieving operational success. Facility teams, responsible for ensuring the smooth functioning of physical infrastructure, face unique challenges due to the diverse nature of their roles. From maintenance and repairs to managing vendors and responding to emergencies, facility teams need to be equipped with strong communication strategies to enhance coordination, streamline processes, and maximize productivity.

Best Lansweeper Alternatives and Competitors in 2023 - (Asset Management) Infraon

Are you looking for the best Lansweeper alternatives and competitors in 2023? This video explores top IT asset management solutions that can help your organization effectively discover, manage, and secure IT assets. As businesses grow, the need for comprehensive IT asset management becomes increasingly important, and while Lansweeper is a popular choice, it may not be the best fit for every organization.

The Future of Asset Management: The Rise of Bluetooth Tracking Technology

Asset management has become an essential part of businesses across various industries. From tracking tools, equipment, and machinery to monitoring the movement of goods, asset management helps organizations to optimize their operations and streamline their processes. However, with advancements in technology, traditional asset management techniques are slowly becoming outdated. One such technology that is on the rise is Bluetooth tracking.

IT Hardware Inventory Management Tutorial, Tips, And Best Practices

IT Hardware Inventory Management is not easy, even for relatively small organizations with 20 or 30 employees. And as the organization grows, keeping track of all the laptops, printers, and other devices becomes akin to assembling a perplexing puzzle of ever-expanding complexity. However, there is good news. With the right strategies and tools, you can conquer the challenges and gain control over your hardware inventory, maximizing its value and reducing costs.

Application Experience: Improve Employee Productivity with Smarter Monitoring

The explosive growth of web applications has created a serious blind spot for End User Computing (EUC) teams. While a few of the most business-critical custom web applications built by company DevOps teams are instrumented with Application Performance Management (APM) tools, the remaining commercial SaaS applications, whether customized/extended or “out-of-the-box” are a complete blind-spot.

What is the Nexthink Library? An Introduction to Nexthink's Out-of-the-Box Solutions

Customers invest in Nexthink to see, diagnose, and fix problems before they occur, resolve critical disruptions, and improve overall digital employee experience to drive workforce efficiency. But after initial implementation of your new DEX platform, where do you begin? You have a robust set of measured KPI’s that must be achieved to fulfill the business requirements outlined by key leadership stakeholders, and an entirely new platform to learn how to use.

What is Digital Employee Experience (DEX)?

Digital Employee Experience (DEX) is crucial today because the modern workplace is becoming increasingly digital. As businesses adopt new digital tools and systems to manage their operations, it is essential that employees have positive experiences with these tools. This is particularly important because employees spend a significant portion of their time at work using digital technologies. The importance of DEX today cannot be overstated.

IT Support Management Software: The Best 8 Tools in 2023

IT Support Management software has become an essential tool for businesses looking to streamline their operations. As organizations continue to rely more on technology to function properly, the need for effective IT Service Management (ITSM) has also become increasingly crucial. With so many tools available in the market, choosing the right solution to empower your IT support team can be an overwhelming and sometimes confusing task.

The Benefits of Using NFC for Asset Tracking in Government Agencies

As government agencies continue to grow and evolve, the need for effective asset tracking becomes increasingly important. Accurately tracking and managing assets can help agencies save time, reduce costs, and improve overall efficiency. One technology that is gaining popularity in the asset tracking space is Near Field Communication (NFC). In this blog, we will explore the benefits of using NFC for asset tracking in government agencies.

Streamline Your Business with the Top Fixed Asset Management Software of 2023 - Infraon

Are you tired of managing your fixed assets manually? Then, you need a reliable fixed asset management software that can help you keep track of your assets efficiently. In this video, we will discuss the five best fixed asset management software in 2023. From asset tracking and depreciation calculation to maintenance scheduling and comprehensive analytics, these tools offer a wide range of features to streamline your asset management processes.

What is Service Request Management? (IT Service Management) Infraon

Discover the importance of service request management in modern businesses and how it enhances service delivery and customer satisfaction. In this video, we explore the definition of service request management, provide practical examples, and discuss the numerous benefits it brings to organizations.

Unleashing the Power of Digital Employee Experience (DEX) Infraon

Are you a key decision-maker in a growth-oriented organization? Discover how to promote a collaborative work environment, encourage employee engagement, and leverage digital technologies to empower your workforce. In this video, we explore the concept of Digital Employee Experience (DEX) management and its role in creating a positive, engaging, and productive work environment. From the evolving work landscape to talent acquisition and retention strategies, we uncover the benefits of investing in DEX.

Revisit - the Balancing Act of Staying Secure While Working From Home: Ep. 11

Welcome to Security Insights: where best-practice cybersecurity meets the real-world risks, workplaces, and roadblocks you face every day. Join Chris Goettl, head of Endpoint Security Product Management, and Ashley Stryker, your cybersecurity "rubber duck", as they review the security strategies and tactics that truly matter to the information security teams protecting organizations, agencies, and businesses like yours.

Building a Culture of Innovation with DEX: How Digital Workplaces Can Foster Creativity & Growth

Building a culture of innovation with Digital Employee Experience (DEX) is akin to crafting a seamless transportation network within a bustling city. As efficient roads, bridges, and tunnels connect people and enable smooth movement, DEX connects employees to the tools, resources, and experiences that unlock the true spirit of innovation. It ensures that every digital touch-point is user-friendly, intuitive, and personalized, resembling well-planned traffic routes.

The Pros and Cons of RFID vs. QR Codes for Asset Management

Asset management is critical to the success of any organization, and with advancements in technology, organizations now have more options than ever for tracking and managing their assets. Two popular technologies used for asset management are Radio Frequency Identification (RFID) and Quick Response (QR) codes. While both technologies have their benefits and drawbacks, choosing the right one for your organization can have a significant impact on your asset management practices.

Productivity Hacks for Facility Management Professionals

In the fast-paced and demanding field of facility management, it's essential to maximize productivity, streamline operations, and deliver exceptional results. Whether you are responsible for maintaining a commercial building, overseeing a healthcare facility, or managing a corporate campus, mastering productivity techniques can significantly impact your success.

What Are Service Knowledge Management Systems (SKMS) in ITIL?

The Knowledge Management practice is at the core of ITIL 4 processes; and the Service Knowledge Management System (SKMS) is a fundamental tenet of it. SKMS is an essential system for all service-oriented organizations. Implemented correctly, it centralizes service information and shares important knowledge, as well as reducing incidents, outstanding problems, performance issues, and downtime.

What is Remote IT Support? Definition, Scope, and Tools

In the last few years, remote IT support has become a central part of IT Service Management (ITSM). With the amount of remote work significantly increasing in a wide range of industries over the last years, the need to provide support from and to different locations has become a must. It also has also become substantial to enterprises as they start getting larger in employees and facilities.

Seamless Endpoint Management with ManageEngine's Endpoint Central solution

Australian Media Company (ACM) is an Australia-based media company responsible for over 160 regional publications with offices spread all over Australia. Hector Camejo, the organization's IT Administrator, talks about how ManageEngine has helped them overcome their IT challenges in the best way possible.#manageengine #itmanagement #servicedesk.

The importance of digital employee experience monitoring for business

In a world where digital, businesses are shifting their focus to creating a positive digital employee experience. With more employees working remotely than ever before, it’s become critical for companies to monitor and measure this experience. This is where Digital Employee Experience Monitoring comes into play. In this article, we will dive deep into the importance of Digital Employee Experience Monitoring for businesses today.

BMC Helix ITSM (Remedy) Pricing 2023

BMC Helix ITSM (Information Technology Service Management) is a powerful and comprehensive platform designed to streamline and optimize IT operations within an organization. With its advanced capabilities and user-friendly interface, it has become a leading ITSM solution on the market. However, as with any technology solution, the cost is a major consideration for businesses adopting BMC Helix ITSM.

The Impact of QR Codes on Efficient Equipment Maintenance in Manufacturing

Maintenance is an integral part of any manufacturing process, as it ensures that the equipment is functioning efficiently and smoothly. Any equipment breakdown can lead to production downtime, which can ultimately lead to loss of revenue. To avoid such scenarios, manufacturers invest in asset tracking, which is a process of tracking and managing physical assets throughout their lifecycle. One of the tracking techniques that has gained popularity in recent times is the use of QR codes.

Time Management Tips for Busy Facility Managers

Welcome to our blog, where we delve into effective time management strategies specifically tailored for busy facility managers. In the fast-paced and demanding world of facilities management, juggling multiple responsibilities, overseeing operations, and ensuring the smooth functioning of physical spaces can be challenging. However, with the right time management techniques, facility managers can optimize their productivity, reduce stress, and accomplish their goals efficiently.

IT Asset Discovery: What is it, How it Works, And Why You Need it

IT asset discovery is a critical process for any organization looking to manage its IT infrastructure effectively. With a rapid growth of dependency on technology for everyday work, and an increasing amount of remote work, keeping track of all hardware and software assets within an organization can be challenging. And this is where IT asset discovery tools come in to help you through the process. These solutions provide clear and reliable access to everything connected to your company network.

Hector Asset Management Software - Connect PowerBI with Hector

Do you need to produce dashboards and reports that go beyond those available in the Hector online asset management application? Are you familiar with Microsoft technologies and have PowerBI in your organization? Then without further ado, you can listen to the following video that will show you the steps needed to create your first report! This video gives technical instructions on connecting PowerBI with Hector. You must have administrator access, and a PowerBI account in order to complete this tutorial.
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9 Reasons Why Business Workflow Automation Is Critical To Success

From supporting data-driven decision-making to improving employee satisfaction, business workflow automation can play an important role in facilitating digital transformation across any organization. With the right tools in place, you can radically enhance team productivity and leverage business workflow automation to elevate customer experiences.

5 Essential Steps for Effective IT Asset Management

IT Asset Management is a critical aspect of any organization’s overall IT strategy. Many organizations, however, are not able to achieve their desired IT Asset Management goals due to the lack of a well-defined approach or the right solution. As a result, they often suffer from a high cost of ownership, low asset utilization, and increased security risks. This is why effective IT Asset Management is becoming increasingly important in the current economy.

Leadership Skills for Facilities Managers

Welcome to our blog, where we dive into the world of facilities management and explore the essential leadership skills that empower facilities managers to excel in their roles. Facilities managers play a crucial role in ensuring the smooth operation, maintenance, and optimization of physical spaces within organizations. Beyond their technical expertise, these professionals must possess strong leadership skills to effectively manage teams, oversee projects, and navigate complex challenges.

How to Perform an ISO 27001 Audit

ISO 27001 audits are not just a bureaucratic procedure that you want to quickly get over with and forget. On the contrary, they can be a very important tool to make sure your organization is protected. They objectively evaluate the Information Security Management System (ISMS), help identify potential vulnerabilities, improve security measures, and ensure and showcase compliance with international standards.

How NFC Tags Can Help Monitor Asset Maintenance in the Hospitality Industry

The hospitality industry is constantly evolving, and businesses are always looking for new ways to streamline their operations, improve efficiency, and enhance the customer experience. One technology that is gaining popularity in the industry is NFC (Near Field Communication) tags. NFC tags have a range of applications, including monitoring asset maintenance in the hospitality industry. In this blog post, we will explore how NFC tags can help monitor asset maintenance in the hospitality industry.

The Ultimate IT Asset Management Checklist [+Free Template]

IT Asset Management (ITAM) helps you manage your IT environment effectively, efficiently, and safely. However, implementing ITAM software can be a bit tricky if you don’t lay the groundwork accurately. But that’s what we’re here for! This IT Asset Management checklist is all you need to succeed. In fact, the practice lends itself very well to checklists. It's very helpful to organize ITAM through separate and manageable tasks in order to not get overwhelmed or miss anything important.

The Role of Barcode Scanners in Optimizing Supply Chain Management

The supply chain management process is complex and requires careful attention to detail to ensure that goods are delivered on time, and costs are kept to a minimum. One of the most important tools in optimizing supply chain management is the barcode scanner. Barcode scanners are essential for businesses to track and manage inventory throughout the supply chain process. In this blog, we will explore the role of barcode scanners in optimizing supply chain management. ‍

Key Features to Consider When Choosing Asset Management Software - Infraon

Are you looking for ways to manage your assets more effectively? Asset management software can help you keep track of your physical and digital assets, optimize their use, and reduce the risk of asset loss or damage. In this video, we will discuss the key features to consider when selecting asset management software, including improved asset visibility, increased efficiency, reduced costs, and compliance with regulatory requirements. We'll also provide an overview of the benefits that these features can offer and how they enhance the efficiency and reliability of asset management processes.

5 Best Zendesk Competitors and Alternatives [2023]

Customer service is more crucial than ever in today’s fast-paced business world. Customers expect prompt and efficient service, and organizations that fail to provide it risk losing customers and revenue. As a result, many organizations are turning to customer care software to help them manage their support operations and increase customer satisfaction.

Top tips: How developers and ChatGPT can be best friends

People have been using ChatGPT for various reasons over the past few months. Though the results aren’t flawless, they are unquestionably impressive. Its usefulness has been particularly noticeable for repetitive and time-consuming tasks. However, people have become apprehensive about their job security, which has hindered their ability to fully utilize ChatGPT to their advantage.

Top 3 Ways QR Codes Can Simplify Inventory Management in Warehouses

Inventory management is crucial to the success of any warehouse operation. Accurate inventory tracking and management can help improve efficiency, reduce waste, and increase profitability. However, manual inventory management can be time-consuming and prone to errors. QR codes provide a simple and efficient solution to streamline inventory management in warehouses. In this blog, we will discuss the top three ways QR codes can simplify inventory management in warehouses.

How your development team can streamline release management with the right collaboration platform

More than 26,000 software vulnerabilities were discovered in 2022 – a new record – and critical vulnerabilities were up 59% over 2021, the previous record-high year. In other words, despite years of DevSecOps, software doesn’t seem to be getting more secure. Release management can help. A crucial goal of release management is vulnerability-free software.

Maximizing Business Efficiency and Security with IT Asset Management (ITAM) - Infraon

Are you struggling to manage your organization's IT assets efficiently? If yes, then you need IT Asset Management (ITAM) to streamline your IT asset lifecycle. In this informative article, we will explore the benefits of ITAM, which involves managing an organization's hardware, software, and other technology-related assets from acquisition to disposal. By implementing effective ITAM, you can reduce costs, increase productivity, minimize risks, and improve compliance with regulatory requirements.

10 Ways Asset Infinity Can Help Your Business Save Money with Asset Management

Any business that depends on physical assets to function must practice effective asset management. It not only guarantees efficient operations but also significantly affects the company's financial stability. Top asset management software company Asset Infinity provides a complete solution to streamline your asset management procedures. This blog post will go over 10 ways Asset Infinity can cut costs while boosting productivity and efficiency for your company.

Jira ITSM Pricing Plan & Cost Guide

Are you looking for a robust IT service management solution that can help streamline your business operations and enhance productivity? If so, Jira ITSM is what you are looking for. As one of the most robust tools on the market, Jira ITSM offers an array of features to help businesses manage their services efficiently. With several pricing plans available, it’s essential to understand what each plan entails and how much it will cost.

The Advantages of NFC Tags for Office Asset Management

Introduction: Office asset management is a crucial part of running any successful business. Managing assets such as computers, printers, and other office equipment can be a daunting task, especially in larger organizations. However, advances in technology have made office asset management much easier and more efficient, and one such technology is NFC tags. NFC tags have gained popularity in recent years for their ease of use and versatility.

IT Asset Inventory: Definition, Scope, Management, and Best Practices

An IT asset inventory is your best ally to keep all your IT hardware and software organized and properly managed in your organization. It should be at the base of your IT Asset Management (ITAM) strategy since having a unified IT inventory enables you to perform all the other tasks involved in ITAM and, ultimately, accomplish long-term success.

Email Automation Workflow Tools (How To Get Started)

When it comes to email automation workflow tools, finding the right solution is critical to creating effective campaigns that fire on all cylinders. If you want to harness the full potential of email to increase customer engagement and streamline workflows, you need the best tools available at your fingertips to spearhead campaigns and take your workflows to new heights. ‍

Best Lansweeper Alternatives and Competitors in 2023

As organizations grow and become more complex, the need for effective IT asset management becomes increasingly important. One popular tool for IT asset management is Lansweeper, which provides an all-in-one solution for discovering, managing, and securing IT assets. However, while Lansweeper is a popular choice, it is not always the best fit for every organization. This has led many businesses to explore alternative IT asset management solutions that can better meet their needs.

How QR Codes Are Revolutionizing Car Sale Yards and Rentals

Introduction: QR codes, once thought of as just a gimmick, have now become an integral part of marketing and customer engagement. In recent years, they have been increasingly used in the automotive industry, especially in car sale yards and rentals. With the ease of scanning and quick access to information, QR codes have made it possible for car dealerships to provide customers with all the information they need about a vehicle in a matter of seconds.

Democratizing Digital Employee Experience with Nexthink Assist

Artificial Intelligence and Machine Learning have been at the heart of our strategy since the beginning. At the birth of Nexthink we wanted to help IT teams not get drowned in list of logs, but rather immediately see actionable data already processed, correlated and ready to consume.

Finance and supply chain meet ServiceNow workflows

Few areas of business have faced more pressure over the last three years than finance and supply chain teams. Yet most are stuck managing this upheaval with manual activities and processes that haven’t changed much since the last enterprise resource planning (ERP) implementation. The systems and tools these departments traditionally rely on lack the agility needed to excel in today’s business reality. That’s why we’re introducing ServiceNow Finance and Supply Chain Workflows.

AI and the skills of the future

Every day seems to bring another headline about how AI is changing the world. In the workplace, AI-enabled technologies will create a profound shift in the jobs we do and how we do them. To gain insight into this shift, ServiceNow commissioned research on how AI will affect the skills of the future. We asked our research partner Pearson to take a deep dive into six markets—U.S., UK, Germany, Australia, Japan, and India—to identify key job skills people will need five years from now.

Unleash the possibilities of generative AI with ServiceNow

In today’s economic headwinds, organizations are looking for ways to make workers more productive and drive operational efficiency. Generative AI—where machines “understand” human language and respond to and act on it—can make that happen. That's why I’m excited to announce ServiceNow® Generative AI Controller and Now Assist for Search.

[Webinar] Single-touch workflow automation in ServiceDesk Plus Cloud

Corporate expectations are centering on doing more with less. So allocating IT technicians' time on repetitive, complex processes instead of strategic technology goals may constrain productivity and inhibit time to value (TTV). Given this backdrop, we want to help modernize, automate, and speed up your enterprise processes. That's why we're excited to present our latest single-touch workflow automation builder, powered by Zoho Circuit.

Rojan saves thousands on IT management with ManageEngine OpManager

Rojan is a leading Managed Service Provider (MSP) in Australia. The organization's IT Operations Manager, Michael Senator fills us in on how ManageEngine OpManager provides seamless insight into their customer's network and why they chose ManageEngine over SolarWinds. He also talks about how the product has been a game changer and how it continues to help their organization save time, cost, and reduce manual work via automation.

Streamlining Fixed Asset Verification Process - Infraon

Fixed assets are a crucial part of any organization and play a vital role in its long-term success. They represent a significant investment and include tangible assets such as office buildings, land, machinery, and equipment. In this video, we explore the challenges in the physical verification of fixed assets and learn how to overcome them using technology-based solutions. This information will be beneficial to organizations that are looking to ensure accurate financial reporting and prevent loss or misappropriation of their fixed assets.
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How ITSM Can Transform the Digital Experiences of Employees

It is no secret that the pandemic has greatly accelerated the need for digital transformation, and workplace technology is no exception. Meanwhile, the overarching move to omnichannel and digital-first approaches has dramatically reset employee needs. Furthermore, as we continue to move toward a modern world of hybrid working, organizations must optimize their employee experience (EX) to attract and retain top talent.

The 7 Best Fixed Asset Tracking Software in 2023

As businesses grow, fixed asset tracking becomes increasingly important and complex. As a result, fixed asset tracking is a crucial aspect of managing business assets. These assets, which include equipment, vehicles, and other tangible items, are often significant investments for companies, and their value must be accurately recorded and monitored over time. There are many reasons why businesses may need fixed asset tracking software.

The 10 Best Fixed Asset Management Software in 2023

Managing fixed assets can be a complex and time-consuming task, especially for businesses that own a large number of assets. Keeping track of each asset’s location, maintenance history, and depreciation can quickly become overwhelming without the right tools in place. This is where fixed asset management software comes in. Fixed assets are long-term tangible or intangible assets that a business acquires to use in its operations and generate income. Examples of fixed assets include.

Analyzing the Micro Focus - OpenText Merger: Three Crucial Areas for Success

History is filled with examples of corporate mergers gone wrong. There’s AOL – Time Warner in 2000 and HP – Compaq in 2001, and who can forget when Microsoft didn’t know what to do with all their extra cash and decided to buy Nokia, hoping it would help everyone forget about Windows Phone? As someone involved in more than a few acquisitions, I’ve learned how to tell if a merger will be successful.

The Definitive ISO 27001 Checklist to Implement the Standard [+Free Download]

ISO 27001 is the top internal standard for information security. When carried through correctly, it protects your environment, and makes people feel safer when using IT equipment. That being said, implementing the standard is no small task; many organizations feel overwhelmed, as they don't know where to start, or struggle and feel lost during the process.

How to Create QR Codes for Asset Management

Learn how to create QR codes for Asset Management on InvGate Insight, and associate them with your IT inventory assets. Managing an IT inventory can be challenging, but using QR codes for Asset Management is a great way to make it easier. Raise your hand if you never found yourself opening a bunch of identical laptops just because you didn’t have the serial number from the one you needed at hand. With QR codes, those days are gone. Using QR codes for Asset Management allows you to scan them and access the data associated with a particular device on your ITAM tool effortlessly.

The Importance of Maintaining an Asset Register - Infraon

Discover the importance of maintaining an up-to-date asset register for businesses of all sizes." In this informative blog, we explore asset management and the benefits of keeping track of physical, financial, and non-financial assets. Learn how an asset register can optimize asset utilization, reduce maintenance costs, and improve decision-making. This blog covers everything from accurate financial reporting to compliance with regulations. Plus, explore different types of asset registers and gain insights into effective asset management strategies. Take advantage of this valuable resource for businesses seeking to maximize efficiency and minimize risks.

Top tips: Use AI to improve customer engagement

Customer expectations aren’t what they used to be. Emerging technology trends have elevated the customer experience by bringing personalization and automation to the forefront. With these strides, companies have increased their customers’ expectations ten-fold. To meet rising customer expectations, the only solution is AI. While we’re only scratching the surface, here are a few ways AI can help improve your customer engagement.

Vision 2023: How IT & Security can elevate Everywhere Work with Ivanti | Ivanti Product Strategy

Hear from Jeff Abbott, CEO and Sri Mukkamala, CPO about how Ivanti can help you build a connected, intelligent, and secure IT environment that elevates Everywhere Work—for your organization. Work happens all around us – in offices, at home, and everywhere in between. Secure, reliable technology solutions enable employees to be their best. The best organizations go beyond this. Human intelligence and intelligent technology working together are what really create value.

Formal vs. Informal Communication Channels: How to Encourage Official Channel Adoption

There’s an eternal conflict between formal vs. informal communication channels when it comes to managing IT Service Management (ITSM) in organizations. We have all been in the shoes of the customer, and can understand why it might seem easier to call or text an IT agent when we need to request something quickly. But users don’t always know what is happening behind the scenes, and the whole triage process behind what seems like a simple request.

DEX's Role in Bringing Generations Together

For the first time in history, there are four generations in the workforce. This puts organizations in a unique situation – how do you make the correct adjustments for such a wide-ranging workforce? We are interacting with tech in nearly every aspect of our lives. And each generation has their own preferences, expectations and drivers for using tech.

How QR Codes Can Improve Asset Management in Retail Stores

QR codes have become a ubiquitous part of modern life, appearing on everything from product packaging to billboards. But QR codes are not just for marketing – they can also be a powerful tool for improving asset management in retail stores. In this blog, we will explore the benefits of using QR codes for asset management in retail, and how they can help retailers to streamline their operations and improve their bottom line.

Enhancing Employee Experience with IT Service Management | Complete Guide - Infroan

Discover how IT Service Management (ITSM) can revolutionize employee experience in our latest YouTube video. Join us as we explore the importance of ITSM in the digital-first era, the impact of hybrid working, and the key benefits it brings to organizations. Learn six practical ways ITSM tools can enhance the digital employee experience, from omnichannel support to process automation. Don't miss out on valuable insights and tips—hit the like button, subscribe, and join us on this journey to transform your organization's employee experience with ITSM!

Digital Employee Experience Strategies for 2024

In today’s rapidly evolving business landscape, digital transformation is no longer just an option, but a necessity. With the COVID-19 pandemic, remote work has become a new norm and the traditional ways of work have been completely disrupted. In this new era, organizations are facing new challenges in managing their workforce and ensuring employee productivity and engagement. The solution? Digital Employee Experience (DEX).

The 5 best asset tracking software in 2024

As businesses grow, fixed asset tracking becomes increasingly important and complex. As a result, fixed asset tracking is a crucial aspect of managing business assets. These assets, which include equipment, vehicles, and other tangible items, are often significant investments for companies, and their value must be accurately recorded and monitored over time. There are many reasons why businesses may need fixed asset tracking software.

Software Development & IT Teams in Harmony - Delivery Phase | Jira Service Management | Atlassian

Learn how Jira Service Management empowers modern teams using Jira Software and Bitbucket throughout the software development life cycle, specifically the delivery phase. We'll share tips to help your teams deliver value faster, eliminate information silos, and accelerate the flow of work across the Atlassian platform.

Software Development & IT Teams in Harmony - Discovery Phase | Jira Service Management | Atlassian

Learn how Jira Service Management empowers modern teams using Jira Software and Bitbucket throughout the software development life cycle, specifically the discovery phase. We'll share tips to help your teams deliver value faster, eliminate information silos, and accelerate the flow of work across the Atlassian platform.

Software Development & IT Teams in Harmony - Operations Phase | Jira Service Management | Atlassian

Learn how Jira Service Management empowers modern teams using Jira Software and Bitbucket throughout the software development life cycle, specifically the operations phase. We'll share tips to help your teams deliver value faster, eliminate information silos, and accelerate the flow of work across the Atlassian platform.

Application Experience: Faster Value and More Comprehensive than Ever

We are excited to announce the availability of significant enhancements to Application Experience and its use-cases and capabilities. For Application Experience, the 2023.4 release delivers an all-new Library Pack, coupled with several in-product enhancements to offer customers faster time to fully configured operation and increased value.

What are Asset Tags and How are They Important for a Business

‍ Asset Tags are an essential tool for businesses and organizations that need to manage their assets efficiently. These small tags, which are typically attached to equipment, provide an easy way to track and manage the location, status, and maintenance of assets. Asset Tags can be used in a wide range of industries, including manufacturing, healthcare, retail, and education, among others.

The Benefits of Using Barcodes for Asset Tracking in Manufacturing

Asset tracking is an essential process for manufacturers to manage their physical assets efficiently. It involves tracking and managing assets such as machinery, equipment, tools, and materials throughout their lifecycle, from acquisition to disposal. Effective asset tracking helps manufacturers keep track of their assets, manage their inventory levels, reduce costs, and improve their operational efficiency. One technology that has been widely adopted for asset tracking in manufacturing is barcodes.

Collaboration Experience: Latest Update Is More Comprehensive and Easier to Use

We are excited to announce the availability of an all new, detailed and comprehensive Collaboration Experience Library pack with the 2023.4 release. This library pack gives Collaboration Experience users much greater insights for faster and more efficient troubleshooting of employee experience issues with Teams and Zoom calls. Full function workflows are included: All are designed to together simplify and speed the Collaboration Application issue workflow.

ITOM as the Gateway to AIOps and DEX

With the growing complexity of IT environments, it has become increasingly challenging to manage IT operations manually. The advent of advanced technologies such as Artificial Intelligence (AI) and Machine Learning (ML) has led to the development of AIOps and Digital Experience Management (DEX), which leverage ITOM capabilities to deliver even more significant benefits. Before getting into how they are interlinked, let’s look at them individually first.

Empower Your Workforce with Digital Employee Experience Management

As a key decision-maker of a growth-oriented organization, you always want to promote a collaborative work environment where employees are encouraged to work together, share ideas, and leverage each other’s strengths. Unfortunately, the Covid-19 pandemic has changed the way we work! With the rise of hybrid work and employees operating from a variety of devices and locations, it’s becoming more challenging for IT leaders to keep a grip on the digital workplace.

How to do Fixed Asset Verification?

With the changing environment and the sudden positive change in innovation, it has led the world to a life full of comfort which at any given point includes the management of all your assets just with a simple click. With the help of Asset Management Automated Software one can easily track, manage, verify, pull reports of their assets etc. That too on a real-time basis.

The Importance of Inventory Management for Retail Businesses

No matter which industry your organization comes under, they must be having a certain set of inventories that they use. The prime use of Inventory lies in a manufacturing or retail industry, the one who produces the goods and the one who are related to the whole process of delivering it to the ultimate consumer. It is very important to keep track of inventory in an organization as it leads to the right path by bringing in the balance that it always required.

Retail Inventory Management Best Practices: Tips for Success

Effective inventory management is an essential aspect of running a successful retail business. Whether you own a small boutique or a large chain of stores, managing your inventory properly can help you reduce costs, increase efficiency, and maximize profits. However, inventory management can be a complex and time-consuming task that requires a significant amount of planning and attention to detail.

EAM vs APM: Which One is Right for Your Business?

Welcome to our blog on Enterprise Asset Management (EAM) vs. Asset Performance Management (APM). In today's fast-paced business world, asset management has become a critical component for companies looking to remain competitive. With the growing complexity of modern assets, it's essential for organizations to have effective strategies in place to manage their assets and maximize their value. Two popular approaches that have emerged are EAM and APM.

What is Software Deployment? Definition, Scope, and Best Practices

Software deployment is a central task for IT teams in organizations of all sizes. The entire process of releasing software applications to end users can present a few challenges, as it encompasses a wide range of activities, that go from building and testing software, to packaging and deploying it. Effective software deployment is critical for ensuring that software applications are delivered securely, reliably, and efficiently.

How Asset Optimization Helps Small Businesses?

Small and medium-sized businesses face numerous challenges when it comes to managing their assets, from limited resources to a lack of specialized expertise. Asset optimization can be a powerful tool to help small businesses overcome these challenges and improve their operations. Small businesses can reduce costs, increase revenue, and improve their overall performance by maximizing the value and efficiency of their assets.

Observability Challenges Solved with SolarWinds Observability

In the Technical Validation report, “SolarWinds Observability: Observability and Service Management for Modern Application Architectures,” TechTarget’s Enterprise Strategy Group examined SolarWinds® Observability for its ability to support organizations no matter where they are in their digital transformation journeys. In this Technical Summary, we highlight some of the high-level findings. For the full analysis, you can download the report for free.

How to optimize cloud operations in Microsoft Azure

ServiceNow has embraced a three-zero strategy for its digital technology operations: zero unplanned outages, zero physical footprints, and zero user-reported incidents. We adopted a cloud-first policy as part of our zero-physical-footprint strategy. This approach delivers the operational agility we need as a growing company—we can add capacity on demand. With a data-center approach, that would take weeks or months.

Why is IT asset management so important?

Whether you are a small or a big company, IT asset management is essential in order to keep track of your IT assets. It is considered as a baseline requirement for every business in order to prevent IT problems that may lead to serious security issues. So what is exactly IT asset management? Why is it important? And how can you do it?

Mastering IT Budgeting: A Comprehensive Guide for Effective Expense Management - Infraon

Discover the importance of creating an IT budget for businesses of all sizes. This video explores the benefits of using an IT budget template and the various types available. Learn how to identify IT needs, research costs, establish a budget, and track expenses effectively. Enhance your budget management with recommended IT budgeting apps. Stay on top of your IT spending, maximize investments, and achieve your organization's goals.

Asset Lifecycle Management: A Complete Guide for 2024

The concept of asset lifecycle management (ALM) has been at the forefront of enterprise operations for many years, and its importance is likely to continue in the coming years. ALM plays a crucial role in helping businesses manage the acquisition, maintenance, and disposal of their assets and resources. Companies that effectively manage their asset lifecycle will benefit from improved operational efficiency, higher ROI, and a reduced risk of downtime.

How to Set Up a Purchase Order System Quickly

Creating a system for purchase orders is a critical first step in effective procurement management. It assists organizations in maintaining track of orders, inventories, and payments. A business may have a number of problems without a well-organized purchase order system, including lost payments, overstocking, and late deliveries. We'll go over the purchase order system's definition, operation, significance, and how you can quickly set it up in this blog. So, let us begin!

The Importance of Data Management in Enterprise Asset Management

Today's quickly evolving corporate environment has made controlling enterprise assets more important than ever. To ensure their long-term sustainability and profitability, businesses need to be able to manage and maintain their assets efficiently. Enterprise Asset Management (EAM) is useful in this situation. A strategic approach to managing and sustaining an organization's assets, such as its infrastructure, machinery, and equipment, is known as enterprise asset management (EAM).

The Productivity Imperative - How Tech Functions Can Help Steer the Business Through Challenging Times

Productivity measures the amount of work you can get done with defined time and resources—or, more formally, "a ratio between the output volume and the volume of inputs”. The key takeaway is this: anything we can do to increase the amount of work completed will increase productivity. Equally, anything which reduces the cost or time required to do that work will also increase productivity—which is what we all want.

Best CMMS Software Features and Its Benefits | Infraon

In this video, we'll explore how a Computerized Maintenance Management System (CMMS) can streamline your maintenance operations and increase efficiency in your business. We'll explain CMMS software's best features and benefits, how it works, and why it's essential for business growth. We'll also discuss the different types of CMMS available, such as desktop, web-based, cloud-based, mobile, industry-specific, and integrated CMMS.

ISO 27001 and Asset Management: What Does Annex A.8.1 Say?

ISO 27001 is the gold standard to follow for effective Information Security Management, and it is deeply related to IT Asset Management. In particular, the annex A.8.1 provides all the necessary information to manage your information assets properly. So, understanding the full scope of it is crucial to create an all-round ITAM strategy that will ensure all your assets are always fully protected.

Asset Management ROI Complete Guide

Asset management is an essential component of every corporate operation. It refers to managing a company’s assets to optimize its value and returns. Asset management’s essential purpose is maximizing return on investment (ROI) while avoiding risks. Many businesses and equipment managers are talking about asset management. It promises a methodical approach to managing, enhancing, and disposing of assets most economically.

Top tips: Implementing ChatGPT at an enterprise level

ChatGPT is quickly being adopted for optimizing pretty much any vertical. You can write reports, come up with content, analyze data, and even get the tool to write code for you. Gartner predicts that by 2025, the AI market would be worth about $134 billion. Thankfully, many businesses are embracing this technology instead of acting hostile. This is a good thing because there is a multitude of ways in which enterprises can leverage ChatGPT.

Micro Product Demo: Ivanti Neurons for Facilities in 76 seconds | Service Management for Facilities

With Ivanti Neurons for Facilities, you can meet the needs of the business by automating workflows related to day-to-day work orders, work assignments, maintenance tasks, and facilities-related projects across all locations. Ivanti Neurons for Facilities applies the concept of service management to facilities—corporate offices, shared spaces, and completely virtual environments.

IT Asset Lifecycle Management: The 9 Stages to Manage Your IT Assets

As assets are the main object of the IT Asset Management practice, in order to take full advantage of it, it's essential to go deeper and implement a complete IT Asset Lifecycle Management. This is a complex process that goes from the request of the asset to its disposal, so it's important to design and apply a plan to ensure that every single step and requirement is addressed.

Key features to consider while choosing Asset Management Software

The asset management industry has grown significantly in recent years, driven in part by the need to keep pace with the competition and, in part, to meet evolving customer needs. As a result, organizations are increasingly looking for ways to ensure their assets are well-managed and protected against potential risks.

Optimizing inventory management with RFID technology in the healthcare industry

The healthcare industry is one of the most complex and demanding industries in the world, with a wide range of products and supplies that must be carefully managed and tracked. Proper inventory management is critical to ensuring that hospitals, clinics, and other healthcare facilities have the supplies they need to provide the highest level of care possible.

RFID solutions for effective asset management in the office environment

In today's modern office environment, managing assets is a critical aspect of maintaining efficiency and productivity. From computer hardware and software to office furniture and equipment, there are countless assets that must be tracked and managed to ensure that they are used effectively and not lost or misplaced. This is where RFID (Radio Frequency Identification) technology comes into play, offering an innovative solution for effective asset management in the office environment.

Enhancing supply chain transparency and traceability with RFID in manufacturing

The manufacturing industry is becoming increasingly complex, with global supply chains that involve multiple suppliers, distributors, and manufacturers. As a result, there is a growing need for enhanced supply chain transparency and traceability to ensure that goods are produced and distributed in a responsible and sustainable manner. One of the most effective ways to achieve this is through the use of RFID (Radio Frequency Identification) technology.

How RFID technology is transforming asset tracking in the car rental and sale industry.

The car rental and sale industry are fast-paced businesses that involves the constant movement of assets, from cars to rental equipment. Asset tracking plays a crucial role in this industry, as it allows businesses to manage their assets efficiently and effectively. In recent years, RFID (Radio Frequency Identification) technology has emerged as a game-changer in asset tracking, providing businesses with real-time visibility and control over their assets.

Everything You Need To Know About IT Asset Discovery Software | Infraon

Everything You Need to Know About IT Asset Discovery Software Description: IT asset discovery software is essential for any business in today's digital age. It helps companies track their IT assets, ensuring they are appropriately managed and monitored. This video will provide an overview of IT asset discovery software, how it works, and why it is crucial for businesses. We'll also discuss the uses, sources, and benefits of using IT Asset Discovery. By the end of this video, you will better understand IT asset discovery and how it can help your business.

IT Asset Management (ITAM) Explained

Managing the various types of IT assets within an organization, whether it be hardware, software, or other assets, can be a challenging and tedious process. With the exponentially growing number of assets in businesses, it can be an especially daunting task. Fortunately, the tools used for IT asset management have advanced and it is much more feasible. Gartner claimed that if organizations adopt and execute IT asset management processes, they can save 30% of costs within the first year.

Citizen development governance: 3 steps to success

Now that digital innovation and efficiency are business requisites, the demand for great apps continues to grow. The work of software developers has become vital to all aspects of business, yet the shortage of developers is snowballing. Global market intelligence firm IDC forecasts a shortfall of 4 million developers by 2025. Many companies are embracing citizen development to bridge the gap.

A Simplified Guide to Implementing Full-Stack Observability

After the craziness of the last few years, who can blame IT, DevOps, and operations teams for wanting more stability in their personal lives and jobs? Yet the message from the top isn’t in line with this: Gartner reports over 94% of CEOs aim to accelerate pandemic-era digital transformation and are investing 5.1% more into IT budgets. This means threading a delicate balance between stability and scalability.

Email Workflow Automation Tools (How To Boost Productivity)

Are you leveraging email workflow automation tools to boost your productivity? ‍ Straight off the bat, here are a few potential use cases of email workflow automation tools: ‍ ‍ With the right implementation, email workflow automation tools have the potential to help streamline both outreach and marketing campaigns. You can also use workflow automation tools to craft onboarding sequences for new customers and accelerate internal communication.

The Future of Asset Management: Exploring NFC Technology

Asset management is an essential aspect of any business, allowing companies to keep track of their valuable resources and ensure that they are being utilized efficiently. In recent years, the adoption of NFC (Near Field Communication) technology has revolutionized the way that businesses manage their assets, providing a range of benefits such as improved accuracy and efficiency.

Securing assets and preventing fraud with RFID in the retail industry

Welcome to our blog on securing assets and preventing fraud with RFID in the retail industry. With the increasing trend of online shopping, it has become more challenging for retailers to secure their assets and prevent fraud. In addition, traditional methods of asset tracking and inventory management have proven to be time-consuming and error-prone, leading to losses in revenue and customer trust.

Improving maintenance and asset utilization with RFID in the hospitality industry

Maintenance and Asset Utilization are two critical aspects of the hospitality industry that require close attention to ensure efficiency, safety, and profitability. To achieve optimal performance in these areas, the industry has been exploring new technologies to manage assets better and automate maintenance activities. One of the technologies that have shown promise in achieving this objective is RFID (Radio Frequency Identification) technology.

The 6 Best IT Asset Control Software in 2024

In today’s technology-driven world, managing and controlling IT assets has become increasingly important for organizations of all sizes. With the proliferation of devices and software, it may be daunting to keep track of everything and ensure that they are being utilized effectively. This is where IT asset control software comes in, providing a centralized platform for managing, tracking, and optimizing all IT assets.

What is Asset Performance Management (APM)? Infraon

What is Asset Performance Management (APM)? This video explores the importance of Asset Performance Management (APM) for organizations. APM is a holistic approach to managing the performance of physical assets and can help maximize their availability, reliability, safety, and efficiency. We'll discuss the critical components of APM, including condition monitoring, predictive maintenance, maintenance optimization, asset performance analytics, and performance management systems.

5 Reasons Why Your Business Should Invest in Barcode Asset Tracking

For organizations to increase production, cut expenses, and maximize efficiency, effective asset management is crucial. A strong tool that can assist firms in streamlining their asset management procedures is barcode asset tracking. The five primary reasons why your company should invest in barcode asset tracking are covered in this article. But it is crucial to go over the fundamentals first!

Streamlining Laundry Management with RFID Technology in The Hospitality Industry

Laundry is a crucial component of the hospitality industry, and managing it efficiently is crucial to the success of any hotel or resort. Laundry is essentially inventory, and managing it effectively is a challenging task. With the advent of RFID technology, however, laundry management has become significantly easier and more efficient, offering numerous benefits to the hospitality industry. ‍