Every month, it seems that a new “must use” tool hits the market. What ends up happening is IT teams are gifted a hodge-podge of tools — snowballing into unnecessary frustration and increased workloads.
Pressure is mounting for organizations to deliver exceptional customer and employee experiences, rapid event resolution, and better business outcomes. Observability will be a key strategy play to achieve end-to-end visibility of complex tech estates, says Pablo Stern, senior vice president of technology workflows at ServiceNow. In an interview at Knowledge 2023, Stern talked about how an observability platform can encompass both DevOps workflows and business processes across the enterprise.
I’m thrilled to announce that the G2 global community of software users has ranked the ServiceNow IT Service Management (ITSM) tool the Leader in six areas: We believe this distinction validates ServiceNow’s leadership in IT Service Management, which was also named a nine-time Leader in the Gartner® Magic Quadrant™ for IT Service Management Platforms. Out of more than 360 individual G2 reviews, IT Service Management earned 4.4 out of 5 stars.
In the blog “How Generative AI Can Benefit Knowledge Management”, we looked at the benefits of AI to knowledge management to enhance the quality, automating the creation of content and enabling more engaging content. In enabling generative AI to become part of the knowledge management framework introduces concerns about accuracy, data bias, privacy and security. Now, it’s time to look at how we can make it work well together...
In today’s fast-paced business environment, determining how short-term projects fit into long-term organizational goals may seem daunting. A strategic portfolio management framework is critical for companies looking to align their projects, investments, and resources with their overall business strategy. ServiceNow Strategic Portfolio Management (SPM) can help organizations consolidate their most pressing business priorities on a single platform.
The old saying goes, “practice what you preach.” When Ivanti started its "Customer Zero" initiative, Bob Grazioli, Chief Information Officer, saw it as a perfect opportunity to test the products and services consumed by customers. For example, during Ivanti’s move to the cloud, Grazioli and the team experienced the same issues that customers would’ve experienced in their migration process. This first-hand experience allowed them to make improvements along the way.
Meet the Summer 2023 Release of Alloy Navigator Enterprise, the next generation of our award-winning ITSM/ITAM platform. Taking a big step forward in our technological evolution, this platform harnesses the power of cloud and on-premise capabilities, encapsulating our commitment to innovation, versatility, and user-centric design.
In a rapidly changing world, security is more important than ever. With good security, customers can trust organizations to take their digital infrastructure to the next level. But how do you implement top security measures across a large, complex company? At ServiceNow, we use our own products to protect ourselves and our customers—and to extend the functionality of the Now Platform.
In the fast-paced business world of today, it is essential for businesses to offer speedy and effective customer care to keep their customers happy and loyal. A strong helpdesk ticketing system is one of the vital tools that may improve customer assistance. The helpdesk ticketing system from Asset Infinity provides a complete solution to expedite customer support procedures, enabling firms to provide quick fixes and first-rate service.
Production is the heartbeat of the manufacturing enterprise. When it slows or stops, manufacturers can fail to meet key customer demands, lose near-horizon revenue, and risk their future order book. Industry research shows this is very real, with production downtime exceeding a total cost of $300,000 per hour, according to Information Technology Intelligence Consulting.
The security of your organization’s network is paramount to its success. With the ever-changing landscape of cyber threats, it's important to take the necessary steps to ensure that your network is secure and compliant with industry regulations. Ensuring compliance requires you to know what’s on your network. But how can that be done when only 48% of leaders and security professionals say they run their asset discovery program at least once per week?
We are excited to announce that we are introducing single-touch workflow automation for ServiceDesk Plus Cloud, helping enterprises accelerate their service desk productivity by eliminating human intervention across a range of processes.
Insurance companies need to provide exceptional customer experiences. This has been a priority for years. However, insurance teams continue to be bogged down by manual processes and siloed point solutions. Companies need intelligent and connected solutions that streamline processes, improve operational efficiency, and enable easy, empathetic experiences.
There has been growing interest in the capabilities of generative AI since the release of tools like ChatGPT, Google Bard, Amazon Large Language Models and Microsoft Bing. With the hype comes concerns about privacy, PII, security and, even more importantly, accuracy. And rightly so. Organizations are treading cautiously with their acceptance of generative AI tools, despite seeing them as a game changer.
In today's dynamic banking environment, effective management of technology risk is paramount. The rapid adoption of new digital tools and solutions is exposing banks to a battery of technology threats that can bring down their operations. These growing risks range from cyberattacks and fraud to internal software failures and system misconfigurations—and they have CEOs on alert.
At Nexthink, we are committed to supporting our customers as they accelerate sustainable IT improvements in the global fight against climate change. Through our Sustainable IT solution, we aim to provides vital insights to help IT and EUC professionals embed sustainability into the core of their IT strategy. The great news is that doing this leads directly to operational efficiency and cost savings. We hope every company keeps this in mind as they accelerate their sustainable IT efforts.
Increases in attack surface size lead to increased cybersecurity risk. Thus, logically, decreases in attack surface size lead to decreased cybersecurity risk. While some attack surface management solutions offer remediation capabilities that aid in this effort, remediation is reactive. As with all things related to security and risk management, being proactive is preferred. The good news is that ASM solutions aren't the only weapons security teams have in the attack surface fight.
Resistance to change is always present, especially if you think the processes you have in place are efficient and effective. Many organizations feel this way about their software management procedures until they have a security breach or incident and are left wondering where they went wrong. The reality is that most patch management programs are built on assumptions and recommendations, rather than facts about actively exploited vulnerabilities. Risk-based patch management is the answer to this issue.
With the increasing reliance on technology in all aspects of business, managing and maintaining IT hardware is a critical task. An effective IT hardware inventory management system can help organizations to improve their productivity, reduce costs, and minimize downtime due to hardware failure.
Many hospitals and health systems are dealing with tight budgets, workforce challenges, and security issues. These and other challenges are getting increasingly complex and adding strain to an already-taxed healthcare ecosystem. How do you decide whether to invest in patients or care teams—or deliver optimal care or achieve your financial goals? In this complicated environment, it can be difficult to avoid getting distracted by minutiae, bureaucracy, and manual efforts.
With over 236,000 total vulnerabilities currently known – and an average 61 new vulnerabilities added every day to the NVD – it’s impossible to remediate every single CVE or threat vector that appears. So, how do everyday organizations handle the continuously growing threats to their organization’s end users, customers and data – especially across an increasingly hybrid and remote Everywhere Workplace?
With remote work now commonplace, having a good cyber hygiene program is crucial for organizations who want to survive in today’s threat landscape. This includes promoting a culture of individual cybersecurity awareness and deploying the right security tools, which are both critical to the program’s success. Some of these tools include endpoint patching, endpoint detection and response (EDR) solutions and antivirus software.
With 73% of IT and security professionals reporting an increased workload since hybrid and remote work started, ITSM is a game changer for your organization. By automating workloads and increasing visibility, you’re able to build up the resiliency of your IT operations and proactively resolve problems. But getting started can be hard. That’s why Bob Grazioli, Ivanti’s Chief Information Officer, sat down to share his perspective gathered over more than 25 years in the field.
Hot on the heels of the ServiceNow® Generative AI Controller and Now Assist for Search product announcements, I’m excited to announce our latest generative AI product: Now Assist for Virtual Agent. It builds on ServiceNow’s strategy to embed generative AI across the Now Platform® by helping to enable truly conversational self-service experiences.
Early in my career, I made the jump from defense contractor to customer support agent for an up-and-coming IT Service Management solution provider. Being new to the team and industry, I felt completely out of place. After the initial product training, I was pointed to a lab computer and told to start diagnosing a set of customer issues. I felt completely lost. Over time, with significant amounts of studying and leaning on my peers, I figured things out and eventually became one of the go-to analysts.
IT-Incident Management - a hot topic and more important than ever in the digital age. Companies are increasingly relying on technology to maintain their operations, as any downtime can have catastrophic consequences. On average, one minute of downtime costs $9,000. Therefore, an efficient and especially organization-specific incident management system is essential. However, there are many components and options in incident management, so what software stack should you use?
Artificial Intelligence (AI) is revolutionizing the business landscape, offering immense potential to transform organizations into exponential enterprises. ServiceNow, recognized as the "engine of the enterprise," envisions a future of work where AI-powered solutions automate processes, enhance decision-making, and extract valuable insights from data.
Warren buffet once famously said, “It takes 20 years to build a reputation and five minutes to ruin it.” The same goes for your organization and the trust customers place in it. According to Adobe’s 2022 Trust Report, 44% of global consumers will spend $500 or more each year on the brands they trust most. This particular report speaks volumes on how imperative customer trust is to business.
In today’s rapidly evolving technological landscape, companies continue to explore ways to innovate and stay ahead of the competition. One of the most promising technologies available today for companies is Generative AI, which helps automate creative tasks that were previously only possible through human intervention. The use of Generative AI in companies has grown rapidly over the years due to its numerous benefits such as increased productivity and efficiency while minimizing costs.
In today's rapidly changing technological world, it's more important than ever for small businesses to track their assets effectively. Asset tracking is the process of monitoring and managing the physical assets of a business, such as equipment, machinery, and tools. With proper asset tracking, small businesses can optimize their operations, reduce costs, and increase efficiency.
Maintaining the health and performance of assets is essential for enterprises across industries in the fast-paced business climate of today. Assets are the foundation of operations, so proactive maintenance management has elevated to the top of the priority list. This is where the state-of-the-art asset management tool Asset Infinity excels. Asset Infinity offers several advantages that transform preventative maintenance procedures thanks to its extensive features and user-friendly design.
On behalf of ServiceNow Chairman and CEO Bill McDermott, and our executive leadership team, I’m honored to share that ServiceNow has been named to the prestigious Fortune 500® list for the first time in company history, joining an elite group of the largest companies in the United States. Since placement on this list is based on fiscal year revenues, ServiceNow’s inaugural appearance is evidence of our continued growth trajectory.
Asset IT management involves the management of an organization's IT assets, including hardware, software, and infrastructure. Effective IT asset management can help businesses streamline their operations and optimize their IT investments. However, managing IT assets can present a range of challenges that must be addressed to ensure efficient and effective asset management.
As businesses grow and acquire new assets, keeping track of these assets becomes increasingly challenging. An asset inventory audit is a process of identifying and documenting all the assets owned by a business. Conducting an effective asset inventory audit can help businesses understand what assets they have, their condition, and their value. This information can be used to optimize asset utilization, identify opportunities to reduce costs, and ensure compliance with regulations.
There’s a major disconnect between the promise of digital transformation in clinical care settings and the reality of hospital systems and clinics today. Nurse retention depends on bridging this gap. Many of us remember the first wave of digital transformation in healthcare, where paper and triplicate forms gave way to electronic charting. Although electronic medical records (EMR) systems are remarkable and essential, they don’t provide a complete digital solution for care providers.
We are thrilled to share the latest updates and enhancements to Employee Engagement! At Nexthink, we continue to invest, innovate, and lead the way in facilitating two-way communication between IT and employees, powering self-help and direct communication for any of IT’s pressing needs. In this blog post, we’ll dive into five exciting new features and improvements that foster better communication, drive effective campaigns and engagement, and enhance employee satisfaction overall.
ServiceNow has evolved from an ITSM/ITOM-centric workflow tool to become a great enterprise workflow orchestration platform that many businesses use to streamline their digital workflow experiences. ServiceNow allows you to connect various facets of your operations and its systems of record — whether it’s employees, customers, or partners — to streamline processes and optimize productivity.
